Fritz (&Eric) impressed even me, and my military OCD!
Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period!
Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period!
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by marcviola
Service Price Transparency
Jul 23, 2025 -
BMW of Alexandria responded
Thank you for the enthusiastic feedback! We're glad to hear Fritz and Eric made such a strong impression and that your visit was both efficient and smooth. It’s always great to know the work was completed promptly and to your satisfaction. We appreciate the 10-out-of-10 and look forward to welcoming you back next time.
Process from start to finish was fantastic!
My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly!
My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly!
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by S.lisa.caccamo
Service Price Transparency
Jun 27, 2025 -
BMW of Alexandria responded
Thank you for sharing your great experience! We’re glad Fritz kept you informed and that your service was timely and smooth from start to finish.
The service I received from BMW of Alexandria far
exceeded my expectations. From start to finish, everyone was professional, courteous, and friendly. My service advisor, Fritz, went above and beyond
exceeded my expectations. From start to finish, everyone was professional, courteous, and friendly. My service advisor, Fritz, went above and beyond to assist me and worked tirelessly to resolve my issue. I truly appreciate the time and care they took to address my concerns. Without a doubt, they have earned my trust and will be my go-to service provider for all my vehicle needs.
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by LCH49
Service Price Transparency
Jun 27, 2025 -
BMW of Alexandria responded
Thank you for sharing your positive experience! We’re thrilled Fritz and the team exceeded your expectations with their professionalism and care. We look forward to being your trusted service provider for all your vehicle needs.
Busy service section, but very professional, courteous,
and accommodating. Fritz and Jason did a great job keeping me informed.
and accommodating. Fritz and Jason did a great job keeping me informed.
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by sapreme1
Service Price Transparency
Other Employees Tagged:
Jason McNally
Jun 27, 2025 -
BMW of Alexandria responded
Thank you for sharing your experience! We’re glad Fritz and Jason provided professional and courteous service while keeping you informed. We appreciate your patience and look forward to serving you again.
The service was fast and precise to the point.
The video link of the inspection was pretty good and useful.
The video link of the inspection was pretty good and useful.
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by Reddyamarbsc
Service Price Transparency
Jun 20, 2025 -
BMW of Alexandria responded
Thank you for the great feedback! We’re glad the process was efficient and that you found the inspection video helpful. We appreciate your visit and look forward to assisting you again.
My car was ready on the promised day.
It runs better and I am happy so far.
It runs better and I am happy so far.
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by cdankwah
Service Price Transparency
Jun 20, 2025 -
BMW of Alexandria responded
Thank you for the feedback — we're glad to hear your vehicle is running well and everything was completed on time. We appreciate your visit and look forward to seeing you again!
Brought in my car for a quick service.
Some issues came up and the team did a great job resolving them quickly.
Some issues came up and the team did a great job resolving them quickly.
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by User1099
Service Price Transparency
Jun 23, 2025 -
BMW of Alexandria responded
Thank you for sharing your experience — we're glad the team was able to address those issues efficiently and get you back on the road.
Need more loaner vehicles or pay for Uber/Lyft rides;
also there’s too great a backlog in service
also there’s too great a backlog in service
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by Mbgross73
Jun 23, 2025 -
BMW of Alexandria responded
Thank you for sharing your feedback. We understand how important convenient loaner options and timely service are, and we’re continuously working to improve in these areas.
The service at BMW Alexandria was perfect.
I dropped my car off for an oil change and the staff made it an effortless process.
I dropped my car off for an oil change and the staff made it an effortless process.
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by madelynrbailey
Service Price Transparency
Jun 05, 2025 -
BMW of Alexandria responded
Thank you for the kind words! We're glad to hear your visit was seamless and appreciate you trusting us with your vehicle. Look forward to seeing you next time!
Staff are nice and considerate.
Service manager and director were accommodating to my needs and I really appreciated that.
Service manager and director were accommodating to my needs and I really appreciated that.
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by Jocelyngoodwin13
Service Price Transparency
Jun 05, 2025 -
BMW of Alexandria responded
Thank you for sharing your positive experience. We’re glad to hear our team, including the service manager and director, were accommodating and considerate. Your feedback means a lot to us!
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