Quick , professional , and treats everyone who comes
through the door like you would your family!
through the door like you would your family!
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by IRENEHBCOLEMAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
AARON GRAFF
Fast expert service great waiting area I loved the video
explaining my car and the findings
explaining my car and the findings
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by mbeachler6
Verified Customer
Verified Customer
Service Price Transparency
Excellent job as always.
The Fox Valley Service Team is professional and thorough. Highly recommended.
The Fox Valley Service Team is professional and thorough. Highly recommended.
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by firebugman
Verified Customer
Verified Customer
Service Price Transparency
Very responsive to my needs and genuine concern to ensure
that I am satisfied with how the concern is resolved in a positive way.
that I am satisfied with how the concern is resolved in a positive way.
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by jeanmhanges
Verified Customer
Verified Customer
Service Price Transparency
the dealership is very professional, honest, responsive
and clearly invests in training their staff. the facility is immaculate, friendly and provides a comfortable waiting area for customers.
and clearly invests in training their staff. the facility is immaculate, friendly and provides a comfortable waiting area for customers.
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by dan.lefelstein
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
DANIELLE WEST
, EMIR ABINION, ADRIAN VALENCIANA
Fox Valley VW in St.
Charles, IL is what every dealership everywhere should be. Thank you!
Charles, IL is what every dealership everywhere should be. Thank you!
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by Consumer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
AARON GRAFF, ADRIAN VALENCIANA
They made me welcome and very helpful as well kept me
informed on the status of my car
informed on the status of my car
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by pacastillo61
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2026 -
Fox Valley Volkswagen of St. Charles responded
Thank you for your kind review! We’re so glad you felt welcomed and well informed during your visit to Fox Valley Volkswagen of St. Charles. We appreciate you choosing us and look forward to seeing you again! 🚗
Eddy Jasim
General Manager
Fox Valley Volkswagen of St. Charles
My car buying was simple but my first appointment for oil
change & tire rotation didn’t go so well. Missing caps on tires, got down the road my dashboard lighted up! Turned around and went back! But I must s
change & tire rotation didn’t go so well. Missing caps on tires, got down the road my dashboard lighted up! Turned around and went back! But I must say my second trip to service was great! I was in and out. No problems, which was a good thing. Plus a clean car! So if they made changes to service it’s working. The older person that helped me at service was very nice
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by KIMPAGE0914
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Fox Valley Volkswagen of St. Charles responded
Thank you for taking the time to share your experience with us.
We’re very glad to hear that your car buying process was simple and enjoyable. I do want to sincerely apologize for the issues you experienced during your first service visit. Missing tire caps and a dashboard warning light are certainly not the standard we aim to deliver, and we appreciate you bringing it to our attention.
That said, we’re pleased to know your second visit went smoothly and that you were in and out without any problems — and with a clean car, too! It’s especially nice to hear that our service team member took great care of you. We’ll be sure to pass along your kind words.
Your feedback truly helps us improve, and we’re committed to providing consistent, high quality service every time you visit. If there’s ever anything you need in the future, please don’t hesitate to reach out.
Thank you again for choosing us.
Best regards,
Eddy Jasim
General Manager
Fox Valley Volkswagen of St. Charles
Fox Valley Volkswagen always takes good care of my car.
I fee comfortable bringing my car there for service.
I fee comfortable bringing my car there for service.
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by jessicarmyers
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Fox Valley Volkswagen of St. Charles responded
Thank you so much for your kind words!
We truly appreciate your trust in Fox Valley Volkswagen St. Charles and are so glad to hear that you feel comfortable bringing your vehicle to us for service. Providing a reliable, welcoming, and professional experience every time is exactly what we strive for.
Our team works hard to make sure every visit is a positive one, and it means a lot to know that effort makes a difference. We look forward to continuing to take great care of you and your car for many miles to come.
Thank you again for choosing us!
Best regards,
Eddy Jasim
General Manager
Fox Valley Volkswagen of St. Charles
When I arrived, I was quickly welcomed by a friendly
staff member who checked my appointment and let me know the service I was there for. They mentioned it would take a couple of hours, so I decided to
staff member who checked my appointment and let me know the service I was there for. They mentioned it would take a couple of hours, so I decided to wait. I enjoyed one of the best vanilla lattes I’ve ever had from the coffee machine. The waiting area was really clean and modern, with lots of space if you need to work or make phone calls. My car was finished in just about two hours, exactly as they had promised. Everything went smoothly with no delays, and they even gave my car a complimentary wash. I was really pleased with my experience, and this has become my go-to dealership.
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by J.D.HANSON
Verified Customer
Verified Customer
Service Price Transparency