GLENN MUNGO | Page 3

Very responsive to my needs and genuine concern to ensure that I am satisfied with how the concern is resolved in a positive way. that I am satisfied with how the concern is resolved in a positive way. More

by jeanmhanges Verified Customer Verified Customer

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the dealership is very professional, honest, responsive and clearly invests in training their staff. the facility is immaculate, friendly and provides a comfortable waiting area for customers. and clearly invests in training their staff. the facility is immaculate, friendly and provides a comfortable waiting area for customers. More

by dan.lefelstein Verified Customer Verified Customer

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Fox Valley VW in St. Charles, IL is what every dealership everywhere should be. Thank you! Charles, IL is what every dealership everywhere should be. Thank you! More

by Consumer Verified Customer Verified Customer

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They made me welcome and very helpful as well kept me informed on the status of my car informed on the status of my car More

by pacastillo61 Verified Customer Verified Customer

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My car buying was simple but my first appointment for oil change & tire rotation didn’t go so well. Missing caps on tires, got down the road my dashboard lighted up! Turned around and went back! But I must s change & tire rotation didn’t go so well. Missing caps on tires, got down the road my dashboard lighted up! Turned around and went back! But I must say my second trip to service was great! I was in and out. No problems, which was a good thing. Plus a clean car! So if they made changes to service it’s working. The older person that helped me at service was very nice More

by KIMPAGE0914 Verified Customer Verified Customer

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Fox Valley Volkswagen always takes good care of my car. I fee comfortable bringing my car there for service. I fee comfortable bringing my car there for service. More

by jessicarmyers Verified Customer Verified Customer

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When I arrived, I was quickly welcomed by a friendly staff member who checked my appointment and let me know the service I was there for. They mentioned it would take a couple of hours, so I decided to staff member who checked my appointment and let me know the service I was there for. They mentioned it would take a couple of hours, so I decided to wait. I enjoyed one of the best vanilla lattes I’ve ever had from the coffee machine. The waiting area was really clean and modern, with lots of space if you need to work or make phone calls. My car was finished in just about two hours, exactly as they had promised. Everything went smoothly with no delays, and they even gave my car a complimentary wash. I was really pleased with my experience, and this has become my go-to dealership. More

by J.D.HANSON Verified Customer Verified Customer

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I always feel confident that any work was done correctly the first time. I will be back for any maintenance needs. the first time. I will be back for any maintenance needs. More

by Yllom625 Verified Customer Verified Customer

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Went for my 10,000 mile or 12 mth oil change and inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened un inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened until 4 pm. No one asnswered, no one around, and no callback. Pretty sad when your car is fine then days later fluids ae leaking underneath you car. I have had poor response from this dealership since I started bringing it in. More

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Both above gentlemen are above and beyond any costumer service expectations one might expect. Mr. Savodge was extremely friendly, helpful, proficient, fast and knowledgeable, facilitating our purchase o service expectations one might expect. Mr. Savodge was extremely friendly, helpful, proficient, fast and knowledgeable, facilitating our purchase of a vehicle, and making it a pleasant experience. Thank you ! Mr. Mungo provides excellent customer assistance as a service advisor; all of the cars (4) in our household are Volkswagen, and on all of our visits to the service department we feel truly cared for and assisted on a promptly and efficient manner. Again, Thank you, It has been true pleasure doing business with this dealership. More

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