GM Reputation | Page 3

Service desk ladies are friendly, knowledgeable and polite. I showed her a couple concerns I had, I received a fast quote to fix the issues. Simple to say yes or no to the services on my phone. No pres polite. I showed her a couple concerns I had, I received a fast quote to fix the issues. Simple to say yes or no to the services on my phone. No pressure to have additional serves if you didn't want them. She was able to look up my vehicle and inform me of any services that were recommended for my vehicles milage. The shuttle service is nice to have as an option. The driver Joe was professional and friendly. Waiting area is clean, and the drink station provided is a nice option. More

by beckers129 Verified Customer Verified Customer

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Ordered Acadia from factory custom to my options. It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous o It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous options worked (which is a lot). When we were done and was ready to leave, I noticed it did not have all the dealer installed options installed. It was missing the floor liner package for the cargo area which I had paid for. Salesman found them immediately and I volunteered to install them myself so I could get going. Not a big deal but whoever prepped the car missed this and I paid for dealer installation. I also asked about the owners manual and was told it should be in the glove box. I checked and saw 2 little books in the glove box and asked it these were the owners manual and was told yes so thought I was ok. When I got home I got the books out and found there was no owners manual. I am they guy who actually reads and follows the owners manual. I sent an email to salesman who quickly sent me an electronic pdf copy and promised to order the owners manual hard copy. Also, there was no document on warranty information given to me. Then I got out the splash guards I ordered with the car (to install myself) and found they were for the wrong model The fronts where correct for a Denali but the rears where not correct so parts clearly had the right information just messed up the rears. I called the parts department (on a Saturday) and they quickly found their mistake and promised to have them shipped to my home. Also, the dash camera (dealer order and install) I requested when I ordered my car was not installed and found to be on back order. I found it had not been ordered until car was in transit...so I have no idea when it will arrive. It should have been ordered at the same time the car was ordered. So, car is great but was not properly prepared...They should have a check list to confirm all items are included including dealer installed options and all owners' documents. These oversights cause me concern if the other items dealers get paid to "prepare/inspect" where completed...(like oil levels for example) More

by illinois_82 Verified Customer Verified Customer

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Excellent dealership for purchasing a vehicle and getting it serviced. Highly recommended due to a great staff and the hours open to get service. it serviced. Highly recommended due to a great staff and the hours open to get service. More

by FERG86 Verified Customer Verified Customer

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Service was performed in a timely manner. The transportation person was great! He got me to and from the dealership quickly and efficiently. He is a really good person to converse with. He is The transportation person was great! He got me to and from the dealership quickly and efficiently. He is a really good person to converse with. He is an asset to the dealership. More

by JDOVE2ND Verified Customer Verified Customer

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Service was great as usually, staff was friendly and Courteous as usual. Clean waiting room to relax in Courteous as usual. Clean waiting room to relax in More

by JUDEJACK20 Verified Customer Verified Customer

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Called about a truck I found online, went in 2 hours later and left with the truck in less than 2 hours later. Was a great experience, Andrew is the best!!! later and left with the truck in less than 2 hours later. Was a great experience, Andrew is the best!!! More

by JMANDELL0 Verified Customer Verified Customer

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Staff was great and the service was quick and affordable. I especially liked the progress indicator on the website so I knew what was happening with my car during service. I especially liked the progress indicator on the website so I knew what was happening with my car during service. More

by H20S67 Verified Customer Verified Customer

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by BRIANDRERUP Verified Customer Verified Customer

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Friendly and helpful from the time I came in until I picked up my GMC Acadia. I had an oil change. picked up my GMC Acadia. I had an oil change. More

by akabird93 Verified Customer Verified Customer

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Everyone was super nice and very helpful! They are the place I always get my oil change from! They are the place I always get my oil change from! More

by johnnymc31 Verified Customer Verified Customer

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