Gabriel Barajas

First experience, was not the greatest due to sales rep that barely gave me the time of day. Gave them another shot and what a great recovery with another rep (almost). I purchased a CPO vehicle and did th that barely gave me the time of day. Gave them another shot and what a great recovery with another rep (almost). I purchased a CPO vehicle and did the whole dealership experience, as I have several times in the past, though have never purchased CPO. Unfortunately, upon delivery of the car, received one key, and the rep assured that I’d get two. When I called about it, I was told because I bought a used car, they’d have to get ahold of the previous owner. I was taken aback, and of course at a loss at this point because it was never put on paper that I’d get a second key. So I guess it’s my problem to now pay for a second key, which isn’t the problem. It’s a matter a of the salesperson telling you one thing, but not delivering - and me for not making sure it was in writing. It could have been the perfect experience, and one I’d do again for a future purchase of a Chevy. My point, don’t sign anything just because your salesperson agrees to something, make sure it’s written on paper! I should have known better. More

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