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Gabriel Lugo

Overview Reviews (13) Inventory (220)

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Gabriel Lugo

Sales Professional

Northstar Kia

61-07 Northern Blvd
Woodside, NY 11377

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4.3

13 Reviews

Overview Reviews (13) Inventory (220)

4.3

13 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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13 Reviews of Gabriel Lugo

June 06, 2025

Dealership Rating

Employee Rating

Excellent service. It was Timely, kind, professional and informative. The whole trip Made for a pleasant day. It was Timely, kind, professional and informative. The whole trip Made for a pleasant day. More

by mc3000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Farrugia, Bibi Singh, Syed Rizvi, Gabriella Lugo, Charlie Silverman

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Jun 11, 2025 -

Northstar Kia responded

Thank you for the wonderful feedback! We're so glad to hear you had a smooth and pleasant experience. Your Friends at NorthStar Kia T: 718-675-5649 www.northstarkiany.com

June 06, 2025

Dealership Rating

Employee Rating

good The car quality is excellent. The service is top-notch and very thorough The service is excellent. The car quality is top-notch. The service is very thorough. I will also introduc The service is top-notch and very thorough The service is excellent. The car quality is top-notch. The service is very thorough. I will also introduce friends to buy cars here More

by zjzhbb3719

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Anthony Farrugia , maria ovalle

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Jun 11, 2025 -

Northstar Kia responded

Thank you for the great review! We're glad you’re happy with the car and service. We truly appreciate your referrals! Your Friends at NorthStar Kia T: 718-675-5649 www.northstarkiany.com

May 16, 2025

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Employee Rating

They sold me a car That needs work I bring it to service as I was told to. They’re putting nothing but Old used damaged parts on my vehicle which is causing more problems and more money.😡😤 as I was told to. They’re putting nothing but Old used damaged parts on my vehicle which is causing more problems and more money.😡😤 More

by MADMONEYMILLZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Orlando White, Ray Valencia, Moon Lee, Anthony Farrugia, Shaun Jones, Tyler Moore II, Josue Dongakedi, Oscar De Jesus, Charlie Silverman

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May 20, 2025 -

Northstar Kia responded

We're truly sorry to hear about your experience. This is not the standard we aim for, and we take your concerns seriously. Please contact our team directly at Bsingh@northstarkiany.com so we can properly address the situation and work toward a resolution. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

March 22, 2025

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Employee Rating

I actually like going to this Kia they are very hands-on as soon as you walk in they make you feel welcoming. Everybody’s pretty much friendly nice area clean to sit. They also serve coffee, which is nice a as soon as you walk in they make you feel welcoming. Everybody’s pretty much friendly nice area clean to sit. They also serve coffee, which is nice and they have a TV. More

by latinhoney700

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2025 -

Northstar Kia responded

Thank you for your wonderful feedback! We're so glad to hear that you had such a positive experience at NorthStar Kia. Creating a welcoming and comfortable environment for our customers is always a priority, and we're happy to know you enjoyed the amenities and friendly atmosphere. We look forward to welcoming you again soon! Your Friends at NorthStar Kia 718-675-5649 www.northstarkiany.com

March 04, 2025

Dealership Rating

Employee Rating

Excellent service Very pleasant atmosphere Clean Easy to find Courteous on the phone Easy to change appointments to find Courteous on the phone Easy to change appointments More

by KALASURYMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 05, 2025 -

Northstar Kia responded

Thank you for the wonderful review! We're so happy to hear that you had an excellent experience with us. We take pride in providing a pleasant and professional environment for our customers, and we're glad it showed. If there's anything else we can assist with, feel free to reach out. We look forward to serving you again soon! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 27, 2025

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Employee Rating

Muy bien me encanta el servicio sé lo recomiendo los mejores servicios para mí y para mi esposo fue lo máximo mejores servicios para mí y para mi esposo fue lo máximo More

by GRASCEBATISTA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Orlando White, Ray Valencia, Moon Lee, Heaven Adams, Ludys Acosta, Jennifer Peralta, Jordana Soleimani, Ali Alvino, Charlie Silverman

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Feb 28, 2025 -

Northstar Kia responded

¡Muchas gracias por tu comentario! Nos alegra saber que tú y tu esposo tuvieron una excelente experiencia con nuestro servicio. ¡Esperamos verlos de nuevo pronto! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 22, 2025

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Employee Rating

The staff was very nice and helpful. They did the job quickly and in a timely manner. They did the job quickly and in a timely manner. More

by pswiders

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Annabi

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Feb 23, 2025 -

Northstar Kia responded

Thank you for your review! We're happy to hear that our staff was helpful and provided timely service. We look forward to assisting you again in the future! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

January 10, 2025

Dealership Rating

Employee Rating

This service center was actually pretty good. After getting checked in, the service provided didn't take long. The staff was friendly and even got a car wash. After getting checked in, the service provided didn't take long. The staff was friendly and even got a car wash. More

by CARMEN.CW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 11, 2025 -

Northstar Kia responded

Thank you for your positive feedback! We're glad to hear that your experience was smooth and efficient, and that you enjoyed the complimentary car wash. Our team works hard to make sure your visit is as pleasant as possible. We look forward to welcoming you back next time! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

December 13, 2024

Dealership Rating

Employee Rating

They were patient and professional. I feel they did their best to get me on the road in something reasonable I feel they did their best to get me on the road in something reasonable More

by CHIMERETARICE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 14, 2024 -

Northstar Kia responded

Thank you for your feedback! We're thrilled to hear that you felt supported and well taken care of during the process. Our team works hard to ensure that every customer gets the best possible experience and a car that suits their needs. Enjoy the ride!

December 13, 2024

Dealership Rating

Employee Rating

Northstar Kia has a Good service, but some details don’t explain clearly to me. explain clearly to me. More

by jayliu27

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. It's great to hear that you had a positive experience with Northstar Kia, but I understand that some details could have been communicated more clearly. Clear communication is key, and if there's any specific area where you feel more information would have been helpful, it might be worth addressing with the team to help improve future experiences.

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