Gabriel Palacios

Ocean Auto Club responded

Thanks for sticking with Ocean Auto Club for round two—we appreciate your loyalty. Sounds like the remote process worked just as it should: no pressure, no waiting around, just a fair deal and a smooth experience from start to finish. That's how we like to do business. Enjoy your new vehicle, drive safe and we're always here whenever you need us.

Ocean Auto Club responded

We appreciate you sharing your experience at Ocean Auto Club. We're sorry to hear about the initial delay in receiving the walk-around video and photos. We're glad Nelson and Gabriel were able to assist you and that Gabriel's communication and care were positive aspects of your visit. We'll address the issues you outlined internally to ensure a more consistent and prepared customer experience.

Ocean Auto Club responded

Thanks, Jared. We appreciate your kind words and the trust you’ve placed in us. It’s great to know you had a positive experience and felt comfortable working with our team. We’re always here to make the car-buying process smooth and enjoyable. Looking forward to helping you again in the future. Drive safe!!

Ocean Auto Club responded

Hi, Benmoyal11. Thank you for taking the time today and leaving us a fantastic five star review. Customer feedback is important to us and we are happy you enjoyed your experience purchasing your car here at Ocean Auto Club Coral Gables, FL.

Ocean Auto Club responded

Thank you for choosing Ocean Auto Club, YGARCIA3. We're glad you had a positive experience with us. We pride ourselves on providing exceptional service and making sure every customer feels valued. Your satisfaction is our top priority, and we're happy to have met your expectations. We look forward to serving you and your family for many years, with the same dedication and care. Drive safe, and if you ever need anything, we're always here whenever you need us.

Ocean Auto Club responded

Hello, CDUME. Thank you so much for leaving a review about your experience at Ocean Auto Club. We are thrilled to hear that Gabriel and Nelson provided you with such an amazing and superb experience during your visit. Our team takes pride in its customer service and will be delighted to receive your kind words. We also appreciate you mentioning the extended warranty offered by Gabriel – we always strive to provide our customers with the best options for their vehicles. Thank you again for choosing Ocean Auto Club Coral Gables. We're always here whenever you need us. Drive safe!!

Ocean Auto Club responded

Thank you for choosing Ocean Auto Club, Isabel. We're so glad to hear that our team's kindness and excellent customer service made your experience truly remarkable. We believe in providing a personal touch, and it sounds like we succeeded in doing that for you. Your kind words mean the world to us, and we hope to have the opportunity to create another positive experience for you in the future. Drive safe, and we're always here whenever you need us!!

Ocean Auto Club responded

Thank you for choosing Ocean Auto Club, Ken. We're thrilled to hear that Gabriel and Ruben provided you with exceptional service while purchasing your car. Our team is fully committed to ensuring the satisfaction of our customers, and it fills us with pride to know we've met your expectations. Your trust in us for such an important purchase is greatly appreciated, and we can't wait to have the opportunity to serve you again in the future. We're here to support you every step of the way, so please don't hesitate to reach out if you need anything. Thanks again for being a part of the Ocean Auto Club family.

Ocean Auto Club responded

Hi, Ari. Thank you for that fantastic five review. Customer feedback is important to us and thank you again for sharing your experience and compliments towards our staff; particularly Gabriel here at Ocean Auto Club Coral Gables, FL.

Ocean Auto Club responded

Thanks for coming to Ocean Auto to buy your Mercedes Benz. We're thrilled to learn that Nelson treated you with respect and you felt you were treated fairly. It's nice to know you're happy with your new Mercedes and then you took a moment of your time to support us online with your feedback and five-star rating. We're always here whenever you need and remember, drive safe!!