Gabriel Palacios | Page 3

Ocean Auto Club responded

Hi Roger, thank you for choosing Ocean Auto Club and leaving us a ⭐⭐⭐⭐ review. We're glad to hear your experience was good overall and that Gabriel provided excellent service. However, we apologize if there was a miscommunication regarding the change of banks. We will make sure to address this with our financing department to prevent any future issues. Thank you for bringing this to our attention and please let us know if there is anything else we can assist you with in the future. Drive safe!!

Ocean Auto Club responded

Hello, Jimmy. Thanks for letting people now that you experienced good communications with your salesperson. We're thrilled to receive your wonderful feedback and five-star review because it will help people who use reviews to gain some insights about what it's like at Ocean Auto Club in Coral Gables if they're interested in buying or selling their vehicle. We're grateful for your support online, and we're always here whenever you need us!!

Ocean Auto Club responded

Thank you so much for your wonderful five-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience at Ocean Auto Club. Your support means a lot to our team, and we're grateful for the trust you've placed in us. We're always here whenever you need us. Enjoy your new vehicle and drive safe!!

Ocean Auto Club responded

Thank you kindly for choosing our Mazda dealership and taking the time to drive here from Tampa. We're thrilled you're happy with your new vehicle and that Andre went out of his way to be helpful. Drive careful and we're always here whenever you need us.

Ocean Auto Club responded

Thank you very much for your customer review, Lawrence. We're glad to know that your experiences with our team at Ocean Auto Club Coral Gables were excellent. We strive to always be as efficient and quick as possible, while still providing our customers with exceptional service. It's gratifying to hear that we met your expectations. Additionally, we would like to thank you for recognizing Miguel and Ruben and their great work. We're always here whenever you need us. Drive safe!

Ocean Auto Club responded

Hi, Fernando. Thank you much for that fantastic five star review. We are grateful for your online support with Google Maps and it was our pleasure to work with you after hours here at Ocean Auto Club.

Ocean Auto Club responded

Thanks for taking a moment to share your experience at Ocean Auto Club with other people who might be using reviews to decide which car dealership to buy from. We're extremely grateful for your ⭐⭐⭐⭐⭐ rating, and we're always here whenever you need us!!

Ocean Auto Club responded

Thank you for your ⭐⭐⭐⭐⭐ review of Ocean Auto Club, Santiago. We truly appreciate your kind words and are so glad you had such an excellent experience with Rubén and Gabriel. They work hard every day to ensure that each customer is taken care of thoroughly, so it's wonderful to know that you enjoyed your interactions with them. We hope that you're enjoying the Porsche Cayenne GTS you purchased from us, and if there is anything else we can do for you please don't hesitate to reach out. Thank you again for your support of Ocean Auto Club and drive safe!!

Ocean Auto Club responded

Thanks for the feedback about your experience at our dealership. It was nice of you to acknowledge Gabriel in your review. We believe in the following customer service philosophy... Rule #1 is that the customer is always right. Rule #2, if the customer is wrong, re-read Rule #1. We work hard to follow this philosophy in difficult situations, and if there was room for improvement based on your experience, we'll use your feedback as a learning opportunity to reinforce this approach to our team.