Gabriel Polanco
Gabriel Polanco at City KIA of Greater Orlando

Gabriel Polanco

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Gabriel Polanco

May 28, 2026

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Employee Rating

I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a cha More

by smockonallama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Solano

May 28, 2026

City KIA of Greater Orlando responded

We are honored by your feedback and truly appreciate you giving us the opportunity to earn your trust after a disappointing experience elsewhere. It is wonderful to hear that the rest of our team, were able to make the process seamless and straightforward. Recognizing that you had other options and chose to give us a chance is something we do not take lightly, and we are committed to making sure every future experience reflects the same level of care. On behalf of our whole team, we wish you safe travels!

May 27, 2026

Dealership Rating
Employee Rating

Overall good experience Overall it was a good experience working with this dealership. Staff was friendly More

by BOSS26
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 27, 2026

City KIA of Greater Orlando responded

It’s great to hear your recent visit was positive. We’re pleased our friendly team helped make your new Essex purchase enjoyable. If there’s anything more we can do, just let us know. Thanks again!

May 26, 2026

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Employee Rating

Efficient, everyone knew what they were doing and it probably didn't hurt anything that we knew exactly what we wanted as well More

by J13INGAMAN
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 26, 2026

City KIA of Greater Orlando responded

It’s great to hear that everything went smoothly and that your clear vision helped move things along. Thank you for choosing KIA for your new Essex. Gabriel and our team appreciate your feedback and look forward to assisting you again.

May 25, 2026

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Thank you so much , I really appreciate you guys ! I’m hopefully I will continue have a great experience with city kia ❤️ More

by ASALVA1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Diaz

May 25, 2026

City KIA of Greater Orlando responded

We’re delighted to hear you’re enjoying your new Kia Sorento and look forward to supporting you in the future. Thank you!

May 10, 2026

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Employee Rating

I came to have my 2016 Kia Optima service. However, the repairs were extent and I did not want to take a chance driving it due to safety reasons. Patrick who helped me was very professional & More

by CASSMCDUFFIE
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 10, 2026

City KIA of Greater Orlando responded

Thank you for sharing your experience with our Kia Optima service. We’re glad our team member arranged a replacement vehicle so you didn’t have to worry about safety and provided knowledgeable, professional assistance. Please let us know if you need anything else.

May 09, 2026

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I truly appreciate the prompt and attentive assistance I received from Felix. He listened to my concerns and desires and delivered. More

by VGIRALDO0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felix went above and beyond

May 09, 2026

City KIA of Greater Orlando responded

We’re glad Gabriel was able to address your concerns with prompt and attentive support. Thank you for trusting us with your Kia service. Please reach out whenever you need us again.

May 06, 2026

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Employee Rating

Amazing and very professional, thank you Juan for all the help you gave to me More

by MITRIBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Ramirez

May 06, 2026

City KIA of Greater Orlando responded

We’re thrilled our team provided professional assistance when you picked up your new Kia Seltos. Thank you for choosing us and sharing your feedback. We look forward to helping you again soon.

May 05, 2026

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Employee Rating

I had a great experience working with Gabriel and Wilfrenk. They were friendly, knowledgeable, and never made me feel pressured at any point during the process. Both took the time to answer all my qu More

by CRUZMALVAREZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor

May 05, 2026

City KIA of Greater Orlando responded

We’re thrilled Gabriel and Wilfrenk offered the honest, attentive support you deserve throughout your purchase. It’s great to hear the process felt smooth and stress-free, and that they answered every question. Enjoy your new Kia and thanks for sharing your recommendation.

May 05, 2026

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Employee Rating

Excellent service with good communication skills,. Work with customer and explain everything , He have a lot knowledge about his job. More

by ramon.grullon71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani

May 05, 2026

City KIA of Greater Orlando responded

We’re glad our team’s communication and expertise stood out during your visit. It’s rewarding to know the explanations helped you feel supported. Thank you for trusting us with your Kia.

May 04, 2026

Dealership Rating
Employee Rating

Cintia y Gabriel me brindaron un excelente servicio, segunda vez que compro un carro en city Kia y lo volvería hacer. More

by Milay Hung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cintia Pereira

May 04, 2026

City KIA of Greater Orlando responded

Thank you for choosing to purchase your second new Kia K5 with us. We’re delighted Cintia and Gabriel provided excellent service. We look forward to assisting you again in the future.

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