I was previously purchasing my vehicles from a competing
dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a cha
dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a change. I went to City Kia, and they made the process so easy. I was used to calling and emailing multiple dealerships to get the best deal. City Kia made it so easy that I didn't even need to think about it. The deal was worked out in an afternoon, and I purchased the vehicle that evening. Huge thanks to Oscar, Rachel, Raul, Gabriel, and the entire City Kia team for a great experience.
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by smockonallama
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
City KIA of Greater Orlando responded
We are honored by your feedback and truly appreciate you giving us the opportunity to earn your trust after a disappointing experience elsewhere. It is wonderful to hear that the rest of our team, were able to make the process seamless and straightforward. Recognizing that you had other options and chose to give us a chance is something we do not take lightly, and we are committed to making sure every future experience reflects the same level of care. On behalf of our whole team, we wish you safe travels!
Overall good experience Overall it was a good experience
working with this dealership. Staff was friendly
working with this dealership. Staff was friendly
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by BOSS26
Verified Customer
Verified Customer
Other Employees Tagged:
Gabriel Polanco
May 27, 2026 -
City KIA of Greater Orlando responded
It’s great to hear your recent visit was positive. We’re pleased our friendly team helped make your new Essex purchase enjoyable. If there’s anything more we can do, just let us know. Thanks again!
Efficient, everyone knew what they were doing and it
probably didn't hurt anything that we knew exactly what we wanted as well
probably didn't hurt anything that we knew exactly what we wanted as well
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by J13INGAMAN
Verified Customer
Verified Customer
Other Employees Tagged:
Gabriel Polanco
May 26, 2026 -
City KIA of Greater Orlando responded
It’s great to hear that everything went smoothly and that your clear vision helped move things along. Thank you for choosing KIA for your new Essex. Gabriel and our team appreciate your feedback and look forward to assisting you again.
Thank you so much , I really appreciate you guys !
I’m hopefully I will continue have a great experience with city kia ❤️
I’m hopefully I will continue have a great experience with city kia ❤️
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by ASALVA1980
Verified Customer
Verified Customer
May 25, 2026 -
City KIA of Greater Orlando responded
We’re delighted to hear you’re enjoying your new Kia Sorento and look forward to supporting you in the future. Thank you!
I came to have my 2016 Kia Optima service.
However, the repairs were extent and I did not want to take a chance driving it due to safety reasons. Patrick who helped me was very professional &
However, the repairs were extent and I did not want to take a chance driving it due to safety reasons. Patrick who helped me was very professional & knowledgeable and made sure I was put into the right vehicle just for me as well as being a satisfied customer.
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by CASSMCDUFFIE
Verified Customer
Verified Customer
Other Employees Tagged:
Gabriel Polanco
May 10, 2026 -
City KIA of Greater Orlando responded
Thank you for sharing your experience with our Kia Optima service. We’re glad our team member arranged a replacement vehicle so you didn’t have to worry about safety and provided knowledgeable, professional assistance. Please let us know if you need anything else.
I truly appreciate the prompt and attentive assistance I
received from Felix. He listened to my concerns and desires and delivered.
received from Felix. He listened to my concerns and desires and delivered.
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by VGIRALDO0922
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Felix went above and beyond
May 09, 2026 -
City KIA of Greater Orlando responded
We’re glad Gabriel was able to address your concerns with prompt and attentive support. Thank you for trusting us with your Kia service. Please reach out whenever you need us again.
Amazing and very professional, thank you Juan for all the
help you gave to me
help you gave to me
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by MITRIBE
Verified Customer
Verified Customer
Other Employees Tagged:
Juan Ramirez
May 06, 2026 -
City KIA of Greater Orlando responded
We’re thrilled our team provided professional assistance when you picked up your new Kia Seltos. Thank you for choosing us and sharing your feedback. We look forward to helping you again soon.
I had a great experience working with Gabriel and
Wilfrenk. They were friendly, knowledgeable, and never made me feel pressured at any point during the process. Both took the time to answer all my qu
Wilfrenk. They were friendly, knowledgeable, and never made me feel pressured at any point during the process. Both took the time to answer all my questions and helped me find a car that fit both my needs and budget. The entire experience was smooth and stress-free, and I really appreciated their honesty and professionalism. I’d definitely recommend them to anyone looking for a reliable and easy car-buying experience.
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by CRUZMALVAREZ
Verified Customer
Verified Customer
May 05, 2026 -
City KIA of Greater Orlando responded
We’re thrilled Gabriel and Wilfrenk offered the honest, attentive support you deserve throughout your purchase. It’s great to hear the process felt smooth and stress-free, and that they answered every question. Enjoy your new Kia and thanks for sharing your recommendation.
Excellent service with good communication skills,.
Work with customer and explain everything , He have a lot knowledge about his job.
Work with customer and explain everything , He have a lot knowledge about his job.
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by ramon.grullon71
Verified Customer
Verified Customer
May 05, 2026 -
City KIA of Greater Orlando responded
We’re glad our team’s communication and expertise stood out during your visit. It’s rewarding to know the explanations helped you feel supported. Thank you for trusting us with your Kia.
Cintia y Gabriel me brindaron un excelente servicio,
segunda vez que compro un carro en city Kia y lo volvería hacer.
segunda vez que compro un carro en city Kia y lo volvería hacer.
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by Milay Hung
Verified Customer
Verified Customer
May 04, 2026 -
City KIA of Greater Orlando responded
Thank you for choosing to purchase your second new Kia K5 with us. We’re delighted Cintia and Gabriel provided excellent service. We look forward to assisting you again in the future.