Gabriel Polanco
Gabriel Polanco at City KIA of Greater Orlando

Gabriel Polanco

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Gabriel Polanco

June 14, 2026

Dealership Rating
Employee Rating

This is the 2nd vehicle I've purchased with Manuel and I'm more pleased than the 1st time! He listened to the upgrades I wanted and found my perfect vehicle. More

by ANJ.LANCE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Nunoz

Jun 14, 2026

City KIA of Greater Orlando responded

It’s great to welcome you back for your second Kia Sorento. We’re happy our team listened to your upgrade goals and delivered the perfect match. Gabriel will be delighted to hear how pleased you are with this purchase.

June 10, 2026

Dealership Rating
Employee Rating

Me gustó el trato que me dieron y lo rápido que me a probaron mi guagua, Orlando excelente vendedor . More

by Carmen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Orlando Anil

Jun 10, 2026

City KIA of Greater Orlando responded

¡Qué buena noticia que Orlando pudo hacer el proceso tan ágil! Nos alegra saber que se sintió bien atendido y que la aprobación de su guagua fue rápida. ¡Que disfrute mucho su nuevo vehículo!

June 07, 2026

Dealership Rating
Employee Rating

Outstanding customer service, they will help you to get better deals, amazing service. Highly recommended. More

by JOSSIELPLACENCIA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sales Rep, Juan

Jun 07, 2026

City KIA of Greater Orlando responded

Thank you for your kind words and recommendation. Gabriel and our team are glad to have helped you secure great deals and deliver outstanding service for your Kia. We appreciate your trust and look forward to serving you again.

June 01, 2026

Dealership Rating
Employee Rating

Great They did a great job showing the car and working with me to find a the right one with good pricing. More

by M.LONDONO52
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

Jun 01, 2026

City KIA of Greater Orlando responded

Thank you for letting us show you the new Essex and work with you to find one at a price you liked. Enjoy your new Essex.

May 28, 2026

Dealership Rating
Employee Rating

I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a cha More

by smockonallama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Solano

May 28, 2026

City KIA of Greater Orlando responded

We are honored by your feedback and truly appreciate you giving us the opportunity to earn your trust after a disappointing experience elsewhere. It is wonderful to hear that the rest of our team, were able to make the process seamless and straightforward. Recognizing that you had other options and chose to give us a chance is something we do not take lightly, and we are committed to making sure every future experience reflects the same level of care. On behalf of our whole team, we wish you safe travels!

May 27, 2026

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Employee Rating

Overall good experience Overall it was a good experience working with this dealership. Staff was friendly More

by BOSS26
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 27, 2026

City KIA of Greater Orlando responded

It’s great to hear your recent visit was positive. We’re pleased our friendly team helped make your new Essex purchase enjoyable. If there’s anything more we can do, just let us know. Thanks again!

May 26, 2026

Dealership Rating
Employee Rating

Efficient, everyone knew what they were doing and it probably didn't hurt anything that we knew exactly what we wanted as well More

by J13INGAMAN
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 26, 2026

City KIA of Greater Orlando responded

It’s great to hear that everything went smoothly and that your clear vision helped move things along. Thank you for choosing KIA for your new Essex. Gabriel and our team appreciate your feedback and look forward to assisting you again.

May 25, 2026

Dealership Rating
Employee Rating

Thank you so much , I really appreciate you guys ! I’m hopefully I will continue have a great experience with city kia ❤️ More

by ASALVA1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Diaz

May 25, 2026

City KIA of Greater Orlando responded

We’re delighted to hear you’re enjoying your new Kia Sorento and look forward to supporting you in the future. Thank you!

May 10, 2026

Dealership Rating
Employee Rating

I came to have my 2016 Kia Optima service. However, the repairs were extent and I did not want to take a chance driving it due to safety reasons. Patrick who helped me was very professional & More

by CASSMCDUFFIE
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Polanco

May 10, 2026

City KIA of Greater Orlando responded

Thank you for sharing your experience with our Kia Optima service. We’re glad our team member arranged a replacement vehicle so you didn’t have to worry about safety and provided knowledgeable, professional assistance. Please let us know if you need anything else.

May 09, 2026

Dealership Rating
Employee Rating

I truly appreciate the prompt and attentive assistance I received from Felix. He listened to my concerns and desires and delivered. More

by VGIRALDO0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felix went above and beyond

May 09, 2026

City KIA of Greater Orlando responded

We’re glad Gabriel was able to address your concerns with prompt and attentive support. Thank you for trusting us with your Kia service. Please reach out whenever you need us again.

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