Gabriela Gamboa

Attentive, timely, welcoming is how I would describe Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are re Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are respectful to a persons time throughout their day. More

by tcbuckley23 Verified Customer Verified Customer

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Going to Wish Nissan is such a chore. The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say t The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say the least. I won't be back. I'd give my advisor 0 stars but the minimum your scale allows is 1 star. More

by LEAFLover Verified Customer Verified Customer

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Everything went very well. I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was c I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was comfortable and I appreciated the coffee machine. Jesus Penaloza installed my newly purchased security cover in the hatchback--much appreciated! I will contact Gabriela from now on as my service advisor and was happy to note her cell phone is on her business card. I recommend this dealership highly. More

by suemack Verified Customer Verified Customer

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Sadly, everyone who works here seems angry, unhappy, or lacking basic customer service skills. You drop your car off and the technicians apparently work on cars 1st come 1st served. What's the point of an lacking basic customer service skills. You drop your car off and the technicians apparently work on cars 1st come 1st served. What's the point of an appointment then? I might as well just show up when they open! The result of this systems is having to bring the car back on another day for the actual repair after an end of the day diagnosis. It isn't user friendly, they aren't customer focused and I can only imagine how awful it must be to work there if this is how they treat their clientele. Additionally, you have to reach out to your service advisor. No initiative on their part to contact you. It's disappointing all around. More

by LEAFLover Verified Customer Verified Customer

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I did not but a car from you stop sending me emails, why not do an email verification? not do an email verification? More

by CHRISRAMIREZ0 Verified Customer Verified Customer

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This is to Ms. , Gabby, thank you for the Great Customer Service! You're Always very helpful and very attentive to my needs! , Gabby, thank you for the Great Customer Service! You're Always very helpful and very attentive to my needs! More

by miajramirez Verified Customer Verified Customer

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FYI, this is truly the FINAL homework assignment following a service appointment that I will ever complete. As noted in my last homework assignment, the service department of Nissan of Van Nuys is v following a service appointment that I will ever complete. As noted in my last homework assignment, the service department of Nissan of Van Nuys is vastly improved from the experiences I had years ago when I told myself “Never again.” The recent positive experiences I’ve had can DEFINITELY be attributed to Gabriela as well as the department manager — and pretty much every person with whom I’ve had contact. Good job! But, seriously, I won’t be completing another one of these surveys. Thanks. More

by patgoods Verified Customer Verified Customer

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Best service personnel in any shop I’ve been to. Kim is a perfect example of a caring service rep! Kim is a perfect example of a caring service rep! More

by barrykolsky Verified Customer Verified Customer

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Great dealership if you wanna buy cars but service department needs to improve their staff department needs to improve their staff More

by mistersak Verified Customer Verified Customer

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Gabby is wonderful. She communicated with me up front, kept me informed and was so helpful ensuring my service was fully completed. She communicated with me up front, kept me informed and was so helpful ensuring my service was fully completed. More

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