Gabrielle Robertson

Salesman and finance guys were satisfactory . My issue concerns the Oxmoor website description of my vehicle. The website advertisement for this particular car listed several options that were n My issue concerns the Oxmoor website description of my vehicle. The website advertisement for this particular car listed several options that were not included in the vehicle package. I had an hour and a half wait to see the finance guy, so I had plenty of time to review the website advertisement of the vehicle. After I get the vehicle home I learned that it did not have heated seats or the cold weather package. When I contacted Oxmoor they had already removed the ad so I had no proof as to my claim. If you purchase a vehicle there make sure you go over all the options before you sign the paper and physically check the vehicle very closely. Their website has a disclaimer that states not all options may be present More

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Very easy to deal with. Never felt pressured. Appreciated keeping me informed of available inventory. Never felt pressured. Appreciated keeping me informed of available inventory. More

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Internet sales team was very helpful and essentially sold the vehicle. On-site sales staff made mistakes on the accounting "out the door price" agreed to through internet sales but those were corrected. Pr the vehicle. On-site sales staff made mistakes on the accounting "out the door price" agreed to through internet sales but those were corrected. Promised vehicle delivery timeline updates did not occur while on "in transit" status. More

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