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Garrett Hasanbasic
Garrett Hasanbasic | Page 5
Service Advisor
Nucar Honda of Westford
299 Littleton Rd
Westford, MA 01886
54 Reviews
Dealership Experience
8 yrs, 9 mos
Industry Experience
8 yrs, 9 mos
Languages Spoken
English
54 Reviews of Garrett Hasanbasic
September 07, 2019
Got the job done They were quick to figure out the issue which had to do with the brakes being rusted down and what was causing the rotational sound. Anthony was very They were quick to figure out the issue which had to do with the brakes being rusted down and what was causing the rotational sound. Anthony was very professional and explained things very well. Car has been working well since and I am no longer hearing the noises More
by GABRIEL1992
Verified Customer
Helpful 
August 29, 2019
Service Excellent service! I appreciated everything! Quick, efficient, helpful. It was the quickest I’ve ever had experienced at this dealer. Also it was the Excellent service! I appreciated everything! Quick, efficient, helpful. It was the quickest I’ve ever had experienced at this dealer. Also it was the only time I was never upsold something. More
by FRICKEKF
July 31, 2019
Professionlism Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write-up. Repairs done quickly and we were immediately contacted that our car was ready. More
by Alaric
June 28, 2019
Great experience This was a very quick and easy experience. I expressed that I did not have much time to wait and they got all the service done in less than 45 minutes This was a very quick and easy experience. I expressed that I did not have much time to wait and they got all the service done in less than 45 minutes. Great customer service More
by Asowz128
June 18, 2019
Recall Garrett was very attentive and made sure I was taken care of. Answered all my questions and made me feel very comfortable with him and the service cen Garrett was very attentive and made sure I was taken care of. Answered all my questions and made me feel very comfortable with him and the service center. The driver (unknown name) was also very nice and they both had a great sense of humor More
by Ask
June 12, 2019
Faster than promised! Garrett was great & even though there was a glitch in the online booking, they fit me in & all went smoothly. I will be back! It was a better experien Garrett was great & even though there was a glitch in the online booking, they fit me in & all went smoothly. I will be back! It was a better experience than the previous one. More
by BARBARA.Alice
June 05, 2019
quick and easy Brought my CRV infor an oil change and inspection on a Saturday. It was an easy process and only took a little over an hour. This was the easiest serv Brought my CRV infor an oil change and inspection on a Saturday. It was an easy process and only took a little over an hour. This was the easiest service on a vehicle I have ever done. More
by STAN_HENDERSON
May 31, 2019
Comfortable and Attentive Care! Ali was extremely attentive throughout our experience. She made sure we were completely satisfied and made herself readily available. I strongly rec Ali was extremely attentive throughout our experience. She made sure we were completely satisfied and made herself readily available. I strongly recommend this dealership if you are looking for a comfortable atmosphere and attentive service professionals! More
by Dustin B
Other Employees Tagged: Brittany Barry, Eric Holland, Bob Signori, Aliana Yoshida
May 29, 2019
Great experience in buying and servicing the car Everyone I interacted was very helpful in giving information and setting expectations for the process of buying/servicing the car. Had to get the c Everyone I interacted was very helpful in giving information and setting expectations for the process of buying/servicing the car. Had to get the car serviced to check for a minor issue, and this was a straight forward process. It was easy to get an update on the status. More
by Snehpatel
Other Employees Tagged: Kirk Derderian, David Maas, Allison McNeill
May 22, 2019
A great experience with a tough repair. I brought my 6 year old Honda Pilot in to be looked at on Friday 5/17 after my TCS, VTM-4, check emissions system light came on Thursday evening. I w I brought my 6 year old Honda Pilot in to be looked at on Friday 5/17 after my TCS, VTM-4, check emissions system light came on Thursday evening. I was dreading it as I had a sense this was bad! Garrett took my car in and assured me we’d have an answer by 9:30. I took the Boch Honda shuttle home to wait for Garrett’s call. He called me back by 9:00 saying that my car needed a large repair but it would be covered by Honda as it was a known problem with some 2013 Pilots. He kept me updated and told me he hoped they could get the piston rings installed and everything al set by Saturday. He called me Aatueday afternoon as promised with an update letting me know it wasn’t going as smooth as they hoped and my car would likely be there until Mon. He arranged a rental car for me at that time. He said he’d call me Monday with a new update but not to worry because I could keep the rental for the duration of my repair. Garret called again Mon as promised and said that my repair would be another day. They wanted to make sure they had enough time to thoroughly fix the problem. I told him i’d Rather them take their time and have plenty of time to get it fixed correctly. He texted me Tuesday to let me know my car would be ready in the afternoon. I picked my car up Tuesday evening and he went over the extensive repairs that were performed. Piston rings, spark plugs damaged by piston rings, oil change, coolant, etc. I am very happy that Honda took care of this repair. I want to have this pilot for a long time so my kids can start driving it next year when my oldest gets her license. Kudos to Honda and their great Employee Garrett who came through on every update and promise he made to me. I’m very happy with this service appointment and the outcome. More
by Shell.thornton
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