We've been to BMW of Salem a number of times and service
was ok. However, this last time we worked with Gary Glaze and it was a much better experience.
was ok. However, this last time we worked with Gary Glaze and it was a much better experience.
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by tvc15
Jul 25, 2022 -
BMW of Salem responded
Thank you for sharing your experience with Gary. Our team is pleased to see your experiences have continued to get better here at BMW of Salem. In the future, please keep Gary and the rest of our team in mind. Until then, drive safe!
Best service department around.
I live within 10 miles of two other BMW dealerships and choose to drive 40 miles to have BMW Salem care for my two X5s. I will always go back to BMW
I live within 10 miles of two other BMW dealerships and choose to drive 40 miles to have BMW Salem care for my two X5s. I will always go back to BMW Salem for purchases and service. They don't 'panic' you about things they find and they are reasonable about prioritizing recommendations for repairs. I do miss the pre-covid days of complimentary breakfast and lunch orders for the while you wait customers! Chris Wright took care of my Volvos and BMWs for almost 20 years.
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by D
Other Employees Tagged:
Christopher Wright, Kenzie Thompson was awesome when she was there!
Jul 22, 2022 -
BMW of Salem responded
Thank you for your loyalty, D. Our team couldn't be happier to know we have earned your business. We are already looking forward to your next service.
Excellent group of people, highly recommend this
dealership! Will continue doing business there in the future!
dealership! Will continue doing business there in the future!
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by PLH1680
Other Employees Tagged:
James Manheimer
Jul 18, 2022 -
BMW of Salem responded
Thank you for recommending our team here at BMW of Salem! We look forward to proving you with great service for many years to come.
When you take your car to BMW of Salem, you're greeted
properly in a facility that is pristine. Estimates are always thorough and complete with cost so you know how much you're going to spend. They get ri
properly in a facility that is pristine. Estimates are always thorough and complete with cost so you know how much you're going to spend. They get right on the job and waste no time. The customer waiting area is really really nice with snacks and coffee. They keep you in the loop and let you know the progress of your repair while you wait. I would recommend BMW of Salem to anyone.
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by edscriv55
Jul 11, 2022 -
BMW of Salem responded
Thank you for taking the time to share this kind and detailed recommendation! It is a pleasure to see you have enjoyed so many aspects of your visits with our team. Your business is greatly appreciated and we look forward to your next visit with us.
Service dept is always helpful.
Gary is great. Communicates well and notifies you if something needs attenion.
Gary is great. Communicates well and notifies you if something needs attenion.
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by crtrmani
Jun 27, 2022 -
BMW of Salem responded
Thanks for taking the time to leave these amazing praises of our Service Department! Our goal is to always be helpful and provide great communication! Thank you for being a valued customer here at BMW of Salem!
Always very helpful and detailed in their work.
The waiting room has plenty of amenities while you wait.
The waiting room has plenty of amenities while you wait.
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by Cbbun
Jun 21, 2022 -
BMW of Salem responded
We take great pride in providing helpful and detail-oriented work for valued customers. BMW of Salem appreciates your business and looks forward to being of service to you again!
Service is always easily scheduled and completed
promptly. BMW of Salem not only sells the Ultimate Driving Machine, they have the Ultimate Maintenance Team as well.
promptly. BMW of Salem not only sells the Ultimate Driving Machine, they have the Ultimate Maintenance Team as well.
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by wc73779
Jun 20, 2022 -
BMW of Salem responded
Our team will appreciate your feedback and rating. Thank you for taking time out of your day to let us know that you had an easy and prompt experience with us here at BMW of Salem.
I live two and a half hours away from Salem, but Salem is
the closest location where I can get an oil change and vehicle inspection on a Lithia contract. I showed up without having made an appointment, but b
the closest location where I can get an oil change and vehicle inspection on a Lithia contract. I showed up without having made an appointment, but because of my situation the person I spoke with checked with the service department, and the person doing oil changes graciously agreed to slide me in. So, thank you goes to Salem BMW.
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by katharine
Jun 18, 2022 -
BMW of Salem responded
Katharine, thank you for trusting us with your vehicle and choosing BMW of Salem. We are thrilled to learn our Service Team went out of their way to get you in for your oil change and inspection. Please don't hesitate to reach out if there's anything more we can do.
As always, everyone was friendly and professional.
I was out of town and my wife had an emergency with the engine getting hot. They treated her respectively and communicated with me regarding the repa
I was out of town and my wife had an emergency with the engine getting hot. They treated her respectively and communicated with me regarding the repairs. Thank you guys, much appreciated!
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by Garey
Other Employees Tagged:
Aaron Winer
, Jessie was great - Five stars for her as well!
Jun 18, 2022 -
BMW of Salem responded
Garey, we here at BMW of Salem are pleased to have been able to help with your engine troubles. We strive to always provide the best communication and respect to our customers. We are delighted to have you as a happy and valued customer.
The problem with my car was not easy to find, but in the
end they managed to solve the issue.
end they managed to solve the issue.
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by youngatart
Jun 01, 2022 -
BMW of Salem responded
Hello,
We sincerely appreciate your patience as we worked to help get you back on the road. Thank you very much for your compliments and trust in our team to care for your vehicle. Travel safe and please come back to see us again at BMW of Salem whenever we can be of service.