Gary Harms | Page 2

Joel was very knowledgeable and made my buying experience very enjoyable. T. Nathan and the management team rocks!! I would refer everyone I know to buy their new truck from Carl Black Chevrolet. very enjoyable. T. Nathan and the management team rocks!! I would refer everyone I know to buy their new truck from Carl Black Chevrolet. More

by TNHOCKETT Verified Customer Verified Customer

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We got a great car for a great price. Triston was very friendly and very helpful while we looked for the right suv for my families needs. friendly and very helpful while we looked for the right suv for my families needs. More

by WASILEWSKY93 Verified Customer Verified Customer

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Our Chevy Cruze was on a 2020 roadtrip from Mississippi to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Mich to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Michigan to Carl Black in Nashville where I knew I could let sit for a few days if needed due to any parts delay. Service center called and quoted the price to replace the clutch. Gave them him the ‘go ahead’ to proceed with the clutch replacement. Received a second phone call from service department with an update, he stated that when the radiator lines were being removed the mechanic discovered the radiator reservoir was filled with engine oil. He stated that the vehicle has a blown head gasket and it will be over $7,000 to replace the clutch and the blown head gasket (along with the complete cooling system due to oil contamination). I was abit taken back by this as the vehicle has never been overtemped. The service department stated that it is odd but still can occur. He texted me a video of the black oil in the reservoir. I advised not to proceed with any further repairs as over $7,000 in repairs is greater than the value of the car and I need to make a decision to scrap the vehicle. The service department stated scrapping the vehicle may be my decision and the mechanic that discovered the oil stated he would purchase the vehicle from me. I was perplexed with how a clutch repair had turned into a head gasket repair. I did some research and made a number of phone calls. I advised the service department I would not be selling to the mechanic and coming to pick it up with a truck and trailer and bring back to Mississippi. When I arrived at Carl Black to load up the vehicle I was given the vehicle to load on trailer disassembled and a zip lock bag of bolts and screws in the back seat along with parts. The service department stated that in order to put it back together I would be charged double labor. The vehicle was towed back to Mississippi where I began to look at. I was surprised to see when I removed the radiator line that there was no oil in the line only black oil in the reservoir. I drained the bottom of the radiator and only orange radiator fluid came out. I flushed the coolant system 3 times and ran the engine at temp. I was unable to duplicate any oil infiltration into the cooling system. It was starting to appear that the Carl Black service department is not shooting straight. I towed to a local mechanic who pressure checked the system with no findings. After the pressure check I advised to replace the clutch. Since that time I have driven the vehicle without any problem. I decided the best thing to do is call the Carl Black General Manger and detail this matter, there may be a mechanic at his dealership that is not above bar. The General Manager stated he was grateful that I called. He stated it is not the call he wants to get but an important call. He stated to send him the videos from his shop with oil in the reservoir and he would investigate. A few days passed and I received a call from a Service Manager. The Service Manager explained that he investigated the matter and they had never quoted me any blown head gasket repairs. I asked if he saw the video that his shop sent and asked why would I spend time and money to have it towed back to Mississippi after advising to proceed with the clutch repairs. He stated that he is “only a third party” on this matter. I asked to have the General Manager call me as obviously I was quoted head gasket repair costs. I also texted the GM to call me to further discuss the matter. To date I have received no call-backs from the General Manager to close the matter. I find myself now writing these reviews to provide caution to others that may consider Carl Black services. More

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This Dealership is amazing. This is our second vehicle purchased. The sales team is the best. We will be back in the future. Weight e out purchase purchased. The sales team is the best. We will be back in the future. Weight e out purchase More

by FRGS64 Verified Customer Verified Customer

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Jimmy Howell was my salesman and we had a good time! He was able to get me into a Bolt EV and I have not regretted it at all! Thanks Carl Black, thanks Jimmy Howell! was able to get me into a Bolt EV and I have not regretted it at all! Thanks Carl Black, thanks Jimmy Howell! More

by Pfree6868 Verified Customer Verified Customer

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This is my second review because I purchased 2 vehicles in the same weekend from Jimmy Howell! I needed a pickup and the Chevy Trail Boss sure did fit the bill! We couldn't be more happy with the purchase! in the same weekend from Jimmy Howell! I needed a pickup and the Chevy Trail Boss sure did fit the bill! We couldn't be more happy with the purchase! We want to say thanks Jimmy Howell and thanks Carl Black for an awesome experience!! More

by Pfree6868 Verified Customer Verified Customer

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I had a great experience! Everyone was very nice and helpful. Mike Curran was awesome to work with and did not make it feel stuffy. helpful. Mike Curran was awesome to work with and did not make it feel stuffy. More

by Sheena Verified Customer Verified Customer

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I had a wonderful experience at Carl Black Chevrolet. Everyone I met and worked with there was exceptional! I loved their caring, family atmosphere of fun as well as excellent business skills. I would re Everyone I met and worked with there was exceptional! I loved their caring, family atmosphere of fun as well as excellent business skills. I would recommend them to everyone I meet! More

by WILDPLUMGRASSVALLEY Verified Customer Verified Customer

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Sales person, Kiante was extremely knowledgeable, followed through on all requests, and answered all our questions. We highly recommend Kiante for a great car shopping experience!! followed through on all requests, and answered all our questions. We highly recommend Kiante for a great car shopping experience!! More

by LYNDA Verified Customer Verified Customer

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Great dealership. Super nice people. Closing the deal was painless. My only gripe is a little to much hounding with all the automated emails, automated text, survey taking. Etc... painless. My only gripe is a little to much hounding with all the automated emails, automated text, survey taking. Etc... More

by CCPIL1010 Verified Customer Verified Customer

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