"Prompt and clean service. LHM is top notch and thorough...."
Prompt and clean service. LHM is top notch and thorough. Their wait area is clean and they have Uber service for drop offs. And under most instances it’s pretty quick.
"Prompt and friendly service. Was visiting for safety..."
Prompt and friendly service. Was visiting for safety recalls. Noticed the interior had some grease marks left on the dash and some dirt left behind in the carpet. I would've left a 5 start rating, but the interior of my vehicle was left dirty.
"Gary is always great to work with. Great communicator and..."
Gary is always great to work with. Great communicator and makes sure the work is done when committed. He also goes the extra mile when needed.
"I have a 2016 Dodge Durango, that I purchased from LHM...."
I have a 2016 Dodge Durango, that I purchased from LHM. The vehicle had a repeat failure, and Gary to care of tracking the repair. He called daily with updates. Keeps you well informed.
"We made arrangements get our van fixed. Delayed due some..."
We made arrangements get our van fixed. Delayed due some misspelled name on schedule, wife missed her granddaughter birthday. But they worked in hard get it fixed, charges us long labor to pay their overtime that’s not our fault. Some changes in the story line.Overcharged part 3X for remanufactored part that’s not new. Wouldn’t go back again.
"I brought my 2010 ram 1500 in for an oil change and some..."
- Mike McQuiston
I brought my 2010 ram 1500 in for an oil change and some warranty work done, Gary was extremely friendly, the job was done to my expectations and and beyond. I highly recommend bringing your vehicle in for service, everyone was extremely friendly and made me feel welcome.
I purchased a RAM 1500 at this location back in 2015 and from day 1 had service issues. Once I purchased the EcoDiesel, from another dealership I thought I could get away from Larry H Miller service department but unfortunately only the dealership can deal with the EcoDiesel's so I am back dealing with the terrible service again. First is the issue with the EcoDiesel's themselves. Diesel vehicles are not suppose to require oil changes as frequently has gas vehicles but that does not seem to be the case with the RAM Ecodiesel. I have to pay over $200 for an oil change every few months which is ridiculous. The power and emissions is also a serious issue but that is for another time. Now for the service at LMH. I had a 7am appointment for another $200 oil change. It is now 9:45am and I am being told it will be another 2 hours. This is a regular thing at this service department and is unacceptable. People need to rearrange work appointments to do this and you just assume that is normal. If I gave my clients service like this I would not have any clients so it makes me wonder how you have stayed in business. The communication is horrible, lies continue and most of the people in the department seem to be flat out inept at their job.
"We have been working with Gary for several years..."
We have been working with Gary for several years servicing our Jeep vehicles. We cannot say enough about his professionalism and expertise delivered with courtesy every time. He has often gone the extra mile for us, truly earning our business. He is always honest and we appreciate that he gives us all available options when making service decisions.
I brought my Dodge Challanger in for an oil change and expected a long wait time as most places usually take forever, but here they had me in and out of the express lane in 45 mins! Definitely coming back with all my cars for oil changes!
"Stealership service department"
I was charged $150 to get my Wrangler looked at and nothing was found. A few weeks later, I'm left stranded on the side of the road. I called these guys again to get it looked at.. another $150 plus a tow fee. They call back to tell me they need to run another diagnostic test, but it's gonna cost $200 extra. No thanks. Folks, that would have been $500+ in a month to just "look" at it; it's not even part of the repair bill!! These guys are a bunch of crooks and I would avoid them at all costs. I will never do business or have service done by any Larry "Hack" Miler dealership ever again. EVER. I hope you'll join me.