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Gary Phillips
Gary Phillips at Marshal Mize Ford

Gary Phillips

Used Car Manager

Marshal Mize Ford

5348 Tennessee 153
Chattanooga, TN 37343

4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of Gary Phillips

December 17, 2025

Dealership Rating
Employee Rating

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change More

by Rowe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Morgan, Cody Hunsucker, Eric Blankenship, Jaime Harris, Kaleb Blanton, Dylan Neely, Jacob Rogers, Brian Erie, Mac Cate

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Dec 23, 2025

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

November 30, 2025

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Employee Rating

Nick, Gary, and Arianna were great helping us get the best overall value on the car we needed for our daughter. More

by Savvy buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ariana Smith, Nick Bishop

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Dec 05, 2025

Marshal Mize Ford responded

Thank you for sharing your experience! We’re so glad to hear Nick, Gary, and Ariana were able to help you find the best value for your daughter’s car. We truly appreciate you choosing Marshal Mize Ford!

May 29, 2025

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Employee Rating

Very professional and organized group. We were treated with respect and courteousness. They were easy to do business with a very smooth and accurate transaction. More

by Mc4ii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Ables, Chris Bellows

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May 12, 2025

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Employee Rating

Brad Doty was excellent to work with on buying our new car. Very professional and courteous, definitely giving him and the dealership a 5 star rating!! More

by kaynric
Recommend Dealer
Yes

Other Employees Tagged: Zach Ables, Brad Doty

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April 07, 2025

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Employee Rating

Great customer service. Professional and friendly. Easy car buying experience! Highly recommend Mize ford for all your Truck and car buying. More

by kris.fab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike McArthur , Taji Hudson, Chanel Perry

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Apr 08, 2025

Marshal Mize Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that your car buying experience was smooth and enjoyable. Our team works hard to provide professional, friendly service, and it's great to know that came through. We truly appreciate your recommendation!

March 22, 2025

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Employee Rating

Brad was awesome at helping us find the perfect Toyota Camry! We appreciated his honesty with the details and numbers. Would recommend! More

by Sarah P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Ables, Brad Doty

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Mar 24, 2025

Marshal Mize Ford responded

Sarah, Thank you for your awesome review! We’re thrilled that Brad was so helpful in finding you the perfect Toyota Camry, and that his honesty with the details and numbers stood out. Your recommendation is greatly appreciated. Let us know if we can assist again!

January 01, 2025

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Employee Rating

The sales person Matthew was very helpful and careful. The truck was ready for the test drive when I got in the dealership and all the purchase process was straightforward. More

by citizen48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Ables , Matthew Voyles

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Jan 02, 2025

Marshal Mize Ford responded

citizen48, Thank you for your review! We’re glad to hear that Matthew provided helpful service and that your truck was ready for a smooth test drive. It’s also great to know the purchase process was straightforward for you. Enjoy your new truck, and we look forward to serving you again!

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