Gary Phillips

From the beginning, this transaction was handled poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back app poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back approximately five minutes after we had already left the dealership, forcing us to turn around and return to sign additional paperwork that should have been addressed properly the first time. To make matters worse, we were provided with zero documentation detailing the transaction. No breakdown, no written confirmation, nothing. That is completely unacceptable. We were explicitly told that the payoff would be overnighted on Monday. When I followed up today (Wednesday), I was informed that it was just being sent out today and would go out tomorrow (Thursday). That is a direct contradiction of what we were promised. This delay now pushes everything back at least another week, including receiving the title and the remaining check owed to me. When I contacted the title department at Marshall Mize Ford, the situation was treated as if it were no big deal. I was told the paperwork could not be sent because someone couldn’t read handwriting. That explanation is unacceptable and reflects a complete lack of urgency or accountability. This entire experience reflects extremely poor customer service. Between feeling underpaid, receiving no documentation, being misinformed about payoff timelines, and encountering careless communication from the title department, this has reinforced exactly why so many people distrust the car industry. I expect immediate clarification, confirmation that the payoff has been properly processed, and written documentation of the entire transaction. Sincerely, Ed Morgan More

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The folks at Marshall Mize are the greatest! They are friendly, knowledgeable, and eager to please the customer! They will make a deal that works for you! They are friendly, knowledgeable, and eager to please the customer! They will make a deal that works for you! More

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This dealership was terrific! Everyone was so helpful, kind and understanding. I would definitely use them again. I highly recommend then to friends and family!! Everyone was so helpful, kind and understanding. I would definitely use them again. I highly recommend then to friends and family!! More

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Brad Doty went way beyond what im sure he's required to do for us to complete our purchase. do for us to complete our purchase. More

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ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change a 12 volt battery! They never called back about a loaner. You go to the back of the line with warranty issues Ford only reimburses so much to them! The office girls will give you the runaround for days and say people will call back and they never do. The receptionist are rude and will not help you. Mountain View Ford is way better! More

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Nick, Gary, and Arianna were great helping us get the best overall value on the car we needed for our daughter. best overall value on the car we needed for our daughter. More

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Very professional and organized group. We were treated with respect and courteousness. They were easy to do business with a very smooth and accurate transaction. We were treated with respect and courteousness. They were easy to do business with a very smooth and accurate transaction. More

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Brad Doty was excellent to work with on buying our new car. Very professional and courteous, definitely giving him and the dealership a 5 star rating!! car. Very professional and courteous, definitely giving him and the dealership a 5 star rating!! More

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Great customer service. Professional and friendly. Easy car buying experience! Highly recommend Mize ford for all your Truck and car buying. Professional and friendly. Easy car buying experience! Highly recommend Mize ford for all your Truck and car buying. More

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Brad was awesome at helping us find the perfect Toyota Camry! We appreciated his honesty with the details and numbers. Would recommend! Camry! We appreciated his honesty with the details and numbers. Would recommend! More

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