Gary Ross | Page 3

Have used this dealership for many years. Have also know Gary for a long time and he is a great service advisor. He listens to me when I have an issue with my car and explains what is going Have also know Gary for a long time and he is a great service advisor. He listens to me when I have an issue with my car and explains what is going on as it's repaired. He treats customers kindly and with respect. More

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Copied from my review on another website as I got an email to rate my service on multiple sites: Took vehicle in for basic service and recall, and got it back in worse physical condition. Service d email to rate my service on multiple sites: Took vehicle in for basic service and recall, and got it back in worse physical condition. Service department detailed replacing condenser for ac but did not replace broken clips on trim while removing front bumper. Passenger trim flew off and hit car behind me when pulling into the freeway. Had cabin air filter replaced. Service technician on dash cam complained how terrible they are to replace and does not put strap back on, causing glove compartment to slam down instead of come out gradually. Did not tighten plastic engine cover bolt causing washer to make noise while driving (obviously minor issue, but no attention to detail) - told me there were only clips on the cover when I returned to explain issues, so I had to show them the bolt. "No step" trim showed new signs of wear/bending , stated they didn't believe it was caused by them. To be fair, after taking it back and explaining the issues, they did correct their mistakes and replaced trim, fixed the glove compartment, tightened the bolt, and replaced the no step (and explained again that it was a courtesy as they didn't think that specific issue was caused by them). Cost about $100 extra in transportation fees and lost time as I was without a vehicle for an extra day while they corrected their mistakes. Although these are minor issues, it makes me question the integrity of the other work that was performed (as I ideally shouldn't have to check their work) More

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Great customer service! That's why I keep coming back! I feel they really listen and really care. That's why I keep coming back! I feel they really listen and really care. More

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Gary was very helpful and worked hard to get my issue resolved with my jeep. resolved with my jeep. More

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oil change/tire rotation service very fast, no issues with the department personnel whatsoever everyone is very friendly! with the department personnel whatsoever everyone is very friendly! More

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Excellent customer service! !! Very please with everything!! Been using them for the last 6-7 years Great team !!! !! Very please with everything!! Been using them for the last 6-7 years Great team !!! More

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Excellent team in both sales and service. Helpfully answering questions and without pressure. Check them out for your next service or purchase. Helpfully answering questions and without pressure. Check them out for your next service or purchase. More

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Great and quick service! Highly recommend! My wait time for oil change, tire rotation, and multi-point check was about 20-30 minutes. The White Bear location was about 2 h Highly recommend! My wait time for oil change, tire rotation, and multi-point check was about 20-30 minutes. The White Bear location was about 2 hours each time at a scheduled appointment. That’s ridiculous! Highly recommended the Roseville location. More

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Gary in service was great, friendly and informative. Delivered when promised. I will return again. Delivered when promised. I will return again. More

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Long time customer with Roseville CDJR. Always great service. And will continue to recommend this dealer! Would really like to see the quick lane come back. Always great service. And will continue to recommend this dealer! Would really like to see the quick lane come back. More

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