Gary Simpson | Page 2

James had me in and out in less time than I anticipated. The new hitch receiver and cargo net that were added to my MDX look great. Everyone was efficient and very friendly. Nice job. The new hitch receiver and cargo net that were added to my MDX look great. Everyone was efficient and very friendly. Nice job. More

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Excellent Customer Service This dealership Makes the customer feel like you’re number #1 . No matter if it’s just getting an oil change to major service. Good fair honest servi This dealership Makes the customer feel like you’re number #1 . No matter if it’s just getting an oil change to major service. Good fair honest service possible. More

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Very enjoyable experience Patrick and Gary made my wife and I experience in buying our new Acura very enjoyable and they both were very professional and friendly! We will be b Patrick and Gary made my wife and I experience in buying our new Acura very enjoyable and they both were very professional and friendly! We will be back!!! More

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Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Outstanding Customer Service I am a previous owner of 2 MDX's. I appreciate our salesman Gary. He spent time answering my wife's questions and was detailed explain the new technol I am a previous owner of 2 MDX's. I appreciate our salesman Gary. He spent time answering my wife's questions and was detailed explain the new technological options on the MDX. Virginia our finance manger is one of the best manger we have ever worked with and would recommend any new customer to work with. For future purchases we would buy from this dealership in a heart beat. Thank you Acura of Tempe! More

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Never knew buying a car could be enjoyable I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really work I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really worked with me to make this happen, and with no pressure either. More

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Great car buying experience start to finish! We just purchased a our first Acura, a 2016 RDX, and couldn't be happier with our car buying experience we received at Acura of Tempe. Our salesman, G We just purchased a our first Acura, a 2016 RDX, and couldn't be happier with our car buying experience we received at Acura of Tempe. Our salesman, Gary, was extremely helpful, honest and courteous but best of all there was no pressure. A great experience from start to finish, I highly recommend! More

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Great Experience We bought a used MDX from Patrick Aigner. He is very knowledgeable and was very patient, even though I like to take my time to make decisions. Bob Ban We bought a used MDX from Patrick Aigner. He is very knowledgeable and was very patient, even though I like to take my time to make decisions. Bob Banes worked us through the paperwork as quickly as possible. We are very happy with the deal we got and with the MDX. More

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