Gary Vail Sr.

"Always pleasant and always get me in right away! The..."

- MATTKOHL_30 Verified Customer

Always pleasant and always get me in right away! The works price keeps bringing me back with all my cars. Sales staff is very helpful also!

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"I LOVE my car !! I LIKE to THANK everyone for their help..."

- meathead1947 Verified Customer

I LOVE my car !! I LIKE to THANK everyone for their help for getting me the car of my dreams. They WERE VERY understanding and helpful

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"Good service. Always done me right. Always been very nice..."

- jgibby1973 Verified Customer

Good service. Always done me right. Always been very nice to me while I wait for them to service my car or truck. Worked me in a couple times on same day that Icalled.

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"Looking for a car"

- Pjones Verified Customer

Dustin was awesome. Got a Ford Edge. Love it. Had a little problem, but they fixed it right away. This is our 4th vehicle from here, so hoping to enjoy this one as much as the others.

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"Poor service"

- Morgan97 Verified Customer

I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The quality of customer experience has drastically gone down. I have a relative that works as a salesman at Yemm Ford of Galesburg(where my vehicle is being worked on) which would make someone think that I would be taken seriously and treated more professionally. But no, my vehicle was taken in for a calaper, one set of break pads, one rotor and the exhaust manifold in need of being replaced. My warranty is covering most of it. It was brought in for the calaper originally since they had replaced the wrong one in the first place. They found the exhaust manifold wasn't good after a salesman had recommended they look at it as I had brought my vehicle in for that to be looked at many times but the people in the shop failed to look at it. The guy I normally have work on my vehicle has been very busy lately since everybody wants him to work on their vehicles so I have to have anyone with free time to look at mine. My final complaint is that I haven't had my vehicle for over a month and a half now. At least a week and a half is because the shop guys forgot to order the parts for my exhaust manifold. I will say I am greatful that the other salesmen are great about making sure I have a decent loaner until my vehicle is done.

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"Good service"

- davidjoansw Verified Customer

I bought a new Ford F1 50 in 2017. The service department has an excellent job of taking care of my truck and my Ford explorer. Years ago I had trouble with the service department but they have vastly improved ! They now understand what customer service is all about

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Sales Rep was very nice and knowledgeable. The experience went fast and smooth. Just the way I asked for it to go. Very pleasant buying experience.

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"Great buying experience"

- rccpantera Verified Customer

Everyone at Yemm was ready to help and seemed glad to see you at the dealership. Our salesman knew everything about the vehicle we purchased and answered all of questions and went over the manual and the features of the car before we left the lot.

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"Satisfied Customer"

- GALIHERJOHN Verified Customer

The service department personnel always treat me very well as do all the other employees. The service is great and they do a very good job.

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"2015 Ford Escape"

- davidjoansw Verified Customer

Needed a used car to keep down in our hanger in Branson Mo. I wanted to trade down there so I would not have to drive the trade back and forth. The escapes down there had twice the miles at the same price as the one at Yemm. Yemm was good to work with and did solve any problems that came up. This dealership is much better than it was when Lakis had it. I had not gone there for years due to past dealings with Lakis

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