Haley Brackett
Haley Brackett at Ford of Galesburg
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Haley Brackett

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

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4.7
52 Reviews

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

Dealership Experience

9 mos

Industry Experience

9 mos

Languages Spoken

English English

4.7

52 Reviews

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52 Reviews of Haley Brackett

April 18, 2024

Dealership Rating
Employee Rating

I was very satisfied with service and I am so glad you pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. More

by judithstull
Service Price Transparency
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Recommend Dealer
Yes

April 15, 2024

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Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative More

by Debby56.dp
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Recommend Dealer
Yes

March 03, 2024

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Terrible, took over 70 days to repair my vehicle. Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on More

by Jonfulk1
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Recommend Dealer
No

Other Employees Tagged: Amy Dee, Erick Lopez , Haley Brackett

February 06, 2024

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Employee Rating

Great customer service. Very caring. Would be interested in buying a vehicle from them If they can get me financed More

by Ih8myex252627
Recommend Dealer
Yes

Other Employees Tagged: Haley Brackett

Feb 09, 2024

Ford of Galesburg responded

So happy to hear that your experience was great we will gladly see if we can help ya out buying a new vehicle. Thank you Amy Kelso

January 24, 2024

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Fantastic experience, Service advisor communicated through entire process. Definitely my go to place for all repairs on all my vehicles. More

by Elopez.Stang
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Recommend Dealer
Yes

Other Employees Tagged: Erick Lopez

Jan 24, 2024

Ford of Galesburg responded

Thank you so much for the positive review. We try hard to make all our customers happy with the service they receive. We look forward to future visits. Thank you Amy Kelso

January 20, 2024

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They were very friendly and prompt, kept me informed on my truck progress very pleased . More

by Dewey Collins
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Recommend Dealer
Yes
Jan 21, 2024

Ford of Galesburg responded

We always love hearing when we do things the right way and customers are happy. Thank you for taking the time to complete the survey and hope we can continue to meet an exceed your expectations. Thank you Amy Kelso

January 19, 2024

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I have always been pleased with the quality of service and courtesy of the staff. More

by SSEPLEY
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Recommend Dealer
Yes
Jan 19, 2024

Ford of Galesburg responded

Thank you that truly means the most to us here at Ford. We want all our customers to feel like family. We look forward to future visits. Thank you Amy Kelso

January 17, 2024

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Was very pleased with the service on my car. Everything was prompt and taken care of. More

by WYLDLIFE
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Recommend Dealer
Yes
Jan 18, 2024

Ford of Galesburg responded

It is always nice hearing from happy customers. We truly appreciate the kind words and hope we can continue to mee your needs here at Ford. Thank you Amy Kelso

January 17, 2024

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Employee Rating

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe More

by pkdenisar
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Amy Dee, DALTON STANCELL

January 17, 2024

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Employee Rating

They are wonderful! Everyone is nice and helpful. They go above and beyond to help. More

by DeeDee
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2024

Ford of Galesburg responded

Thank you so much for the kind words. We pride ourselves in taking care of our customers. We hope we can continue to meet and exceed your expectations. Thank you Amy Kelso

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