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Gavin Pigman
Gavin Pigman at Porsche Louisville

Gavin Pigman | Page 2

Service Advisor

Porsche Louisville

4720 Bowling Blvd
Louisville, KY 40207

4.9
77 Reviews
4.9

77 Reviews

Write a Review

Dealership Experience

6 yrs, 10 mos

Industry Experience

9 yrs, 11 mos

77 Reviews of Gavin Pigman

May 07, 2026

Dealership Rating
Employee Rating

Gavin arranges to have my car picked up and delivered when service is completed Leeann typically picks up my car and is delightful to work with. Overall a seamless experience More

by SGB.bean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2026

Porsche Louisville responded

Thank you for the wonderful feedback! We’re glad to hear Gavin ensures a smooth pickup and delivery process and that Leeann makes the experience even better when handling your vehicle. It’s great to know everything has been seamless for you, and we truly appreciate your continued trust and support! Best Regards, John Casco General Manager

May 04, 2026

Dealership Rating
Employee Rating

Exceptional service by the entire staff. My vehicle was clean, and in tip top shape after my annual service. It’s always a pleasure to do business with this dealership. More

by territodoroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

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May 07, 2026

Porsche Louisville responded

Thank you for taking the time to leave this wonderful review for our team! They will be honored to hear of your very kind words and to know how greatly you valued their service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels! Best Regards, John Casco General Manager

May 02, 2026

Dealership Rating
Employee Rating

I was very disappointed in my experience with Gavin Porsche. I took my 2019 Porsche Cayenne in look at my AC system which was not getting cool. They said I need a new AC evaporator core and quoted me More

by walsh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

Porsche Louisville responded

We understand your frustration regarding the A/C concern. During your visit, our team followed the manufacturer’s recommended diagnostic procedure, which involves removing the refrigerant and introducing a gas to detect leaks using specialized equipment. This is a detailed and time-intensive process. The 20-second video provided highlights the leak detection itself, but does not reflect the full time spent diagnosing the concern. Unfortunately, we were unable to secure any goodwill assistance toward the repair, and we understand the cost associated with this model year can be significant. Best Regards, John Casco General Manager jcasco@germaincars.com 502-515-5862

April 30, 2026

Dealership Rating
Employee Rating

Really appreciate the enthusiasm and interest from the staff and service department. Everyone seems experienced and knowledgeable. More

by cbanaschak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Porsche Louisville responded

Thank you for your feedback! We’re glad to hear you appreciated the enthusiasm, experience, and knowledge of our team. We truly value your support! Best Regards, John Casco General Manager

April 28, 2026

Dealership Rating
Employee Rating

They are very attentive to detail. Always a good experience anytime I have ever been here. More

by mattosborn9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Carrier, Dave Roberts

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Apr 29, 2026

Porsche Louisville responded

Thank you for your continued trust in our team! We’re glad to hear our attention to detail has made each of your visits a positive experience. We look forward to seeing you again! Best Regards, John Casco General Manager

April 24, 2026

Dealership Rating
Employee Rating

Very courteous and did a great job. Returned vehicle promptly and was clean and service was complete. More

by DBRAWNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

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Apr 27, 2026

Porsche Louisville responded

Thank you for your business and kind words regarding your recent service visit. Our team is dedicated to customer satisfaction, and we are delighted that your visit reflected their efforts. Best Regards, John Casco General Manager

April 19, 2026

Dealership Rating
Employee Rating

Gavin is, and has, been great to work with. I appreciate the service and advice. More

by LJNAGEL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roberts , Natalie Solares

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Apr 20, 2026

Porsche Louisville responded

Thanks for sharing positive feedback on Gavin. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, John Casco General Manager

April 17, 2026

Dealership Rating
Employee Rating

The staff is professional. They are always focused on the client and their Porsche. Highly recommend !!! More

by Jamesehaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

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Apr 18, 2026

Porsche Louisville responded

Thank you for your recommendation! We’re proud to have a team that stays focused on both our clients and their vehicles. We truly appreciate your support and look forward to serving you again! Best Regards, John Casco General Manager

April 06, 2026

Dealership Rating
Employee Rating

Appointment was scheduled in advance; arriving at the time, I was greeted and shown to the waiting area stocked with refreshments and reading material. car was available and was cleaned, washed, dried, i More

by Ken Dicken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 07, 2026

Porsche Louisville responded

Thank you for taking the time to share your recent service experience with our team. We are delighted you enjoyed a quality and comfortable visit with our service team. We all look forward to your next visit. Best Regards, John Casco General Manager

March 30, 2026

Dealership Rating
Employee Rating

My experience with service at this dealership is always favorable. Smooth and efficient service. I recommend them unreservedly. More

by bleet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 31, 2026

Porsche Louisville responded

Thank you for your continued business and kind recommendation. We are delighted that our team continues to ensure your overall satisfaction. Best Regards, John Casco General Manager

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