Great service and great communication!
I would highly recommend their service department. Gavin keeps you fully informed on the service process.
I would highly recommend their service department. Gavin keeps you fully informed on the service process.
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by chrisslone
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Porsche Louisville responded
We are happy you enjoyed a quality and informative guest experience. Thank you for choosing Germain for your automotive service needs.
Best Regards,
John Casco
General Manager
Excellent service .
Very professional team .
They did very good job explaining the work needed . Good communication
Very professional team .
They did very good job explaining the work needed . Good communication
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by Mohamed.saad
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Porsche Louisville responded
Thank you for taking the time to share such a wonderful review! We’re thrilled to hear that our service team provided you with an outstanding experience and that their professionalism, communication, and attention to detail stood out. We truly appreciate your recommendation and look forward to continuing to provide you with exceptional service for your Porsche and future automotive needs.
Best Regards,
John Casco
General Manager
They were amazing!
Dave went over and above what he had to do and saved me a significant amount of money - - without me even asking or knowing what he was doing!! Tha
Dave went over and above what he had to do and saved me a significant amount of money - - without me even asking or knowing what he was doing!! Thank you so much!!
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by D.L.RAMOS
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Porsche Louisville responded
We appreciate you taking the time to share your recent service experience with Dave. It’s wonderful to know he provided the level of care that represents our commitment to exceptional customer service.
Best Regards,
John Casco
General Manager
Very efficient, friendly.
Everyone is so friendly. Gavin does an awesome job!!! Glad we came to this dealer!
Everyone is so friendly. Gavin does an awesome job!!! Glad we came to this dealer!
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by tamwright10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Courtesy Car drivers were very nice.
Dec 08, 2025 -
Porsche Louisville responded
Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled you chose to work with us here at Germain.
Best Regards,
John Casco
General Manager
Walked in unannounced and was met with on the spot
service that was quick and efficient. Gavin and Shawn both spoke to me about my vehicle and everything was addressed accordingly. Spectacular service
service that was quick and efficient. Gavin and Shawn both spoke to me about my vehicle and everything was addressed accordingly. Spectacular service!
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by oganshirt
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Porsche Louisville responded
Thanks for sharing positive feedback on Gavin and Shawn. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business.
Best Regards,
John Casco
General Manager
The dealership is professional, friendly and attentive.
I feel they listen to my concerns and answer any questions I have. Gavin is always on top of things when I bring my car in for service, informs me of
I feel they listen to my concerns and answer any questions I have. Gavin is always on top of things when I bring my car in for service, informs me of the procedure that will be performed, has a loaner available, and keeps me updated on how the service is going. Overall very satisfied with my Porsche experience.
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by dmcreiss
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Porsche Louisville responded
Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Best Regards,
John Casco
General Manager
The service was great and on time.
It was nice they dropped me off at my gym and picked me up
It was nice they dropped me off at my gym and picked me up
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by ERIC.CARTER72
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Porsche Louisville responded
Your satisfaction is always our priority, and we were glad to provide a ride to the gym to help make your service visit more convenient.
Best Regards,
John Casco
General Manager
Gavin is the best !
!!! Took my car from an event had it serviced and best detail/wash ever … can’t beat the service @ Porsche Louisville
!!! Took my car from an event had it serviced and best detail/wash ever … can’t beat the service @ Porsche Louisville
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by mwebb510
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Porsche Louisville responded
Thank you for your positive feedback. Our entire team is focused on delivering only the best to our customers. Please let us know if you need anything further.
Best Regards,
John Casco
General Manager
Just had my Panamera serviced for the second time, and I
have to compliment the entire team for a flawless experience. They picked up my vehicle in Lexington and left me a brand new loaner. The communicat
have to compliment the entire team for a flawless experience. They picked up my vehicle in Lexington and left me a brand new loaner. The communication is spot on, and the service is outstanding. This is the BEST dealer I have ever worked with in my entire life, hands down. Thanks to Gavin and Natalie!
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by claytonmooring
Service Price Transparency
Nov 24, 2025 -
Porsche Louisville responded
Thank you for choosing Germain Porsche of Louisville. We are committed to delivering an exceptional guest experience, and it’s wonderful to hear that Gavin, Natalie, and the rest of our team exceeded your expectations. We’re truly honored that you consider us the best dealership, and we will continue working hard to earn that confidence every time you visit.
Best Regards,
John Casco
General Manager
Porsche Louisville is the best of the best!
I cannot over-emphasize the quality of the product or quality of the service. It really is like one big happy family. The minute you walk in the d
I cannot over-emphasize the quality of the product or quality of the service. It really is like one big happy family. The minute you walk in the door you are warmly greeted by a lovely receptionist, then carefully questioned by technicians in both sales & service that simply can’t do enough for you. Thanks to the whole Louisville Bluegrass Porsche team! 👍 😊
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by JWBINGHAM
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Porsche Louisville responded
Thank you for the 5 stars! We're so happy we could exceed your expectations. We strive to provide exceptional service and experiences, and your feedback is a great encouragement to us. We look forward to your next visit!
Best Regards,
John Casco
General Manager