Gavin Pope

Lake Chevrolet responded

Thank you for your review! We're glad to hear that we were able to fix what you needed and provide a car wash as well. We appreciate your support and look forward to seeing you again at Lake Chevrolet! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your feedback. We’re sorry to hear that your service experience did not meet expectations, and we appreciate you calling out your concerns regarding pricing. We work hard to remain competitive with common services like oil changes, alignments, and routine maintenance, and we never want our pricing to feel misleading. If there’s a gap where we’re not aligned with the local market, that’s something we genuinely want to know about and address. If you’re willing, we’d appreciate you sharing which nearby dealership is offering the $149 4x4 alignment so we can review it and determine whether an adjustment is appropriate. Your feedback helps us ensure our pricing remains fair and competitive. Thank you again for taking the time to share your experience, we value the input and the opportunity to improve.

Lake Chevrolet responded

Thank you for your review, Phillip! We're happy to hear you had a great experience at Lake Chevrolet and that our customer service met your expectations. It's great that you were able to connect with our technician as well. We look forward to welcoming you back soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your kind words! We’re pleased to hear that you found our service at Lake Chevrolet to be friendly and professional. It's great to know that our mechanic provided you with valuable information about your car. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your positive review! We're happy to hear that you experienced good service and respect during your visit to Lake Chevrolet. It’s great to know that Thomas provided you with a positive experience. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our service team at Lake Chevrolet. It’s important to us that our customers feel comfortable and heard, and we’re glad the waiting area and amenities met your expectations. We look forward to seeing you again for your next service! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you, Maryann! We truly appreciate your kind words and are thrilled to hear about your positive experiences at Lake Chevrolet. It's great to know that Willy provided you with excellent service during your vehicle purchases. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s clear we fell short in maintaining the level of service and thoroughness you expect, and we apologize for the frustration this has caused. We also regret that your attempt to follow up with our service manager did not receive a timely response. Feedback like yours is invaluable as we review our procedures and quality checks to ensure issues like this don’t happen in the future. We’re glad to hear you found the AI assistant helpful, and we hope that if you give us another chance, we can provide the full level of service you deserve.

Lake Chevrolet responded

We’re sorry to hear about your experience and understand how frustrating heating issues can be, especially in colder weather. Timing chain work and thermostat replacement address different systems, but we’d absolutely like the opportunity to review your visit and make sure everything is operating as it should. Please reach out to our service team directly so we can look into this further and work toward a solution for you.