Natalia Murillo

I been going to the dealership for 14 years if I wasn't satisfied with it I go to a different one to get better service satisfied with it I go to a different one to get better service More

by kiss my forget Verified Customer Verified Customer

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Thanks ? ? Been happy with your service every time i've been there I'll be back. ? Been happy with your service every time i've been there I'll be back. More

by Dave Verified Customer Verified Customer

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PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

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Did not diagnose issue had to take it somewhere else and get the issue resolved. Natalia said call my direct line which I did 10 times over different periods of time when the service department was open and get the issue resolved. Natalia said call my direct line which I did 10 times over different periods of time when the service department was open and not once did was my call answered. I left a message which was ignored and never got a call back. Had to pay a diagnosing fee which did not even resolve my issue was told if it happens again to bring it back which how could I if no persons except the AI Pam person would transfer me to the service dept only for nobody to answer. I will never be going back to Lake Chevy as I am extremely disappointed in the service I received. You lost a customer who has been brining their car there for years More

by ztmrochek Verified Customer Verified Customer

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Natalia has helped multiple times with extremely frustrating issues with Carvana and SilverRock. I really appreciate her. frustrating issues with Carvana and SilverRock. I really appreciate her. More

by christina.binkoski23 Verified Customer Verified Customer

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Very good service always nice people fair price on service and oil change thank you service and oil change thank you More

by wojcinskicolleen Verified Customer Verified Customer

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Had a 730am appointment but was not even looked at until the afternoon. Already knew the issue and tech had to diagnose it thus delaying warranty approval and was not able to get issue addressed the afternoon. Already knew the issue and tech had to diagnose it thus delaying warranty approval and was not able to get issue addressed More

by thekoneys Verified Customer Verified Customer

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I just recently moved to milwaukee wisconsin from illinois. It was time for an oil change, so I made an appointment with lake Chevy in the Milwaukee. Got in quickly, everything ran smoothly. They we illinois. It was time for an oil change, so I made an appointment with lake Chevy in the Milwaukee. Got in quickly, everything ran smoothly. They weren't pushy, and very accommodating More

by Partydi33 Verified Customer Verified Customer

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Customer service was very helpful and knowledgeable. They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they pu They were able to help with an issue with doors automatically locking. One issue is I wish your service plan would automatically come up when they punch your name in. I have to ask every time I'm there if the service is covered. Paid a lot of money for their platinum plan and if I don't ask them to look it up every time I would get charged for the service which is actually covered. More

by curt.klein Verified Customer Verified Customer

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It's a nice place. The staff were courteous I've never had a problem with the dealership The staff were courteous I've never had a problem with the dealership More

by holste42 Verified Customer Verified Customer

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