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Gavin Pope
Gavin Pope at Lake Chevrolet

Gavin Pope

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Gavin Pope

December 14, 2025

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Employee Rating

My heat to my truck was working perfect until I took it in for a timing chain replacement. Now need thermostat replaced. Got that done and truck still taking along time to heat up More

by tonybell2020
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Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Natalia Murillo

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December 08, 2025

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Service personnel was nice but not very knowledgeable also over promised and way under delivered… (worked/talked with multiple people during this interaction) tried to over sell on things that didn’t nee More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Cruz, Natalia Murillo

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Dec 11, 2025

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re glad to hear our service personnel were friendly, but we’re very sorry that your experience fell short in other areas. We realize we need to communicate more clearly what is recommended as preventative maintenance versus what is more urgent, and it sounds like we missed the mark during your visit. We also understand your frustration with wait times and overpromising on availability, this is something we are actively working to improve. Your feedback is important, and we’ll use it to ensure our team provides more accurate information and a smoother service experience in the future. Thank you for bringing this to our attention.

December 02, 2025

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Great service and feel taken care of. I get great service from everyone on the service department and always feel taken care of. More

by Engelbrechtk78
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

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Dec 03, 2025

Lake Chevrolet responded

Thank you so much for your wonderful review, Engel! We're thrilled to hear that you consistently receive great service from our team at Lake Chevrolet's service department. Your satisfaction is our top priority, and we appreciate your feedback. Looking forward to taking care of you again in the future! Sincerely, The Team at Lake Chevrolet

November 28, 2025

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Lake Chevy is best dealership in the area . I’m always treated fairly . Appreciate every single person there More

by Cj1089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, Nick Harmon, Jose Cruz, Natalia Murillo, Chris Tovar, Jarvis Mcelrath , Cameron Allen, Joe Winklepleck

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Nov 30, 2025

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel you are treated fairly at Lake Chevrolet. We appreciate your kind words about our team, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

November 26, 2025

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Fabulous I was in a bind and they did everything to get my car fixed on time. I am so happy More

by cgroeschell
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

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Nov 27, 2025

Lake Chevrolet responded

Thank you for your great feedback! It's wonderful to hear that we could help you get your car fixed on time. Your satisfaction means a lot to us at Lake Chevrolet. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

November 26, 2025

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Fabulous I was in a bind and they did everything to get my car fixed on time. I am so happy More

by cgroeschell
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

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Nov 27, 2025

Lake Chevrolet responded

Thank you for your great feedback! It's wonderful to hear that we could help you get your car fixed on time. Your satisfaction means a lot to us at Lake Chevrolet. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

November 19, 2025

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There was an overcharge on my invoice for a service I declined when setting up the appointment, because the service was performed that morning at a tire service facility. More

by adcmba68
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

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Nov 19, 2025

Lake Chevrolet responded

Thank you for your feedback. We understand that there was an issue with your invoice regarding a service you declined. Bringing this to our attention is appreciated. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. Sincerely, The Team at Lake Chevrolet

November 17, 2025

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Gavin is a nice guy but i dont know who is working on my SUV last time he or she spill oil on my car engine all over plus he put alot of scraches on my rims doing tyre rotation i found this when i came home More

by bathia001
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Nov 28, 2025

Lake Chevrolet responded

Thank you for taking the time to share this with us. I’m really sorry to hear about your recent visit and the issues you found afterward. That’s absolutely not the experience we want anyone to have, and we understand how frustrating this must have been. We’d like to look into this right away. If you’re willing, please reach out to us directly so we can review what happened, make it right, and ensure your vehicle is fully taken care of. Thank you again for bringing this to our attention, and we hope to earn back your trust.

November 16, 2025

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Employee Rating

Friendly and good service Gavin is very friendly and very helpful My brake making sounds and now no more sound so far More

by vanlalawi7
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

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Nov 16, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you received friendly and helpful service at Lake Chevrolet. It's great to know that your brake issue has been resolved. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

November 10, 2025

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Employee Rating

I been whit them for over 15 years already. And I'm happy whit their service 100 % More

by vsaavedra86
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski

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Nov 10, 2025

Lake Chevrolet responded

Thank you for your great feedback! We truly appreciate your loyalty to Lake Chevrolet over the past 15 years. It’s fantastic to hear that you are 100% happy with our service. We look forward to continuing to serve you in the future! Sincerely, The Team at Lake Chevrolet

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