Gavynn Norris | Page 2

This was my first time at Tom Clark for an oil change. Their customer service was spot on. I will recommend them to my friends. Their customer service was spot on. I will recommend them to my friends. More

by neheath Verified Customer Verified Customer

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I brought the car for 2 things Tuesday. They fixed the steering assist is reduced error & sent it home saying they fixed whatever caused the engine light to be on. Today, Wednesday, the eng They fixed the steering assist is reduced error & sent it home saying they fixed whatever caused the engine light to be on. Today, Wednesday, the engine light is on. I assumed after $2200 spent yesterday, this would be fixed. It is doubtful I will use your service department again. More

by NANADEBBIER Verified Customer Verified Customer

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Very helpful, polite, and fixed all issues that were brought to them. Gavynn was communicative and responsive through the entire process. brought to them. Gavynn was communicative and responsive through the entire process. More

by S.NEEDLEMAN Verified Customer Verified Customer

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My car was there last week for a repair. An “O” ring was missed, I had to bring the car back. It was a free fix, but they had me bring the car at 7:30am, at 11:18 AM they still hadn’t looked An “O” ring was missed, I had to bring the car back. It was a free fix, but they had me bring the car at 7:30am, at 11:18 AM they still hadn’t looked at the car . Service was slow, and I had to call them at 2PM to get a status on the car. It was finished and they sent a driver for ride back to dealer at about 3. NORMALLY service is EXCEPTIONAL , but yesterday it was wasn’t. I went all day without transportation. None of things I wanted to do got done. More

by OBEDDOG Verified Customer Verified Customer

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Although I have only used the dealership twice since the change of ownership, and both times were only for routine service, the customer care is still on point. Still courteous and service done in a timely change of ownership, and both times were only for routine service, the customer care is still on point. Still courteous and service done in a timely manner. More

by DAVIDCARRIER65 Verified Customer Verified Customer

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I appreciate the professionalism and timely manner. Very good service Thank you very good service Very good service Thank you very good service More

by roiridge Verified Customer Verified Customer

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Great service. Fast, Easy and Convenient. Service advisor Gavynn kept me informed on the status of my Service, and even washed my car for me. Fast, Easy and Convenient. Service advisor Gavynn kept me informed on the status of my Service, and even washed my car for me. More

by mycookiebiz Verified Customer Verified Customer

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Gavynn Norris exceptional! Helpful staff from those answering the phone to those involved in the shuttle process. Helpful staff from those answering the phone to those involved in the shuttle process. More

by CCOOPER9 Verified Customer Verified Customer

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Gavin Norris was super helpfull as always! ! I have dealt with him on several occasions, and he Always takes good care of me! ! I have dealt with him on several occasions, and he Always takes good care of me! More

by duggerpoolstx Verified Customer Verified Customer

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Tom Park Auto service advisor Gavyn Norris took good care of my recent issue with the entertainment display going bad. Ordered the part and when time to install they were completed in under the time estimat of my recent issue with the entertainment display going bad. Ordered the part and when time to install they were completed in under the time estimated. The main issue here is not with Gavyn Norris or Tom Clark Auto, but with GM. GM manufactures the part then sells them to a middle man who inturn the Dealers have to purchase from. Adds a great deal of erxtra cost to the part and overall cost of repair. And wouldn't you know if goes out after warranty! More

by perkinsedwardw Verified Customer Verified Customer

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