Gemar Ridley

Like others have mentioned, If I could leave NEGATIVE STARS - I would! AVOID AT ALL costs. I took my vehicle in for (extended) MOPAR Warranty work. They had my vehicle 5 days short of a month. ZERO STARS - I would! AVOID AT ALL costs. I took my vehicle in for (extended) MOPAR Warranty work. They had my vehicle 5 days short of a month. ZERO - NOT ONE CALL OR TEXT from them. I had to imitate all calls. Placed on hold at minimum 15 minutes if I did get an answer....most time were 20-30 minute total hold times. I have a tracker on my vehicle. Someone one riding around in it last week for over a half hour...have the pix of the tracking to prove it! Is this a test drive? All over town? I can't wait to pick up the vehicle tonight and see how many miles extra are on it now. Also will be very curious if work is even done correctly. Needless to say based on the Service Dept. experience here....I wIll NEVER return, and although I've bought 3 new cars from Dodge in last 6 years......I WILL NEVER BUY OR VISIT THIS DEALER AGAIN! You've been warned. NO CUSTOMER SERVICE AT ALL! More

Helpful 0

Report | Print

First, I love my Jeep Gladiator Sport 2021. When I came to Stonecrest Courtesy Chrysler Dodge Jeep Ram, I had just totaled out my car and did not want to be replacing one. But with the excellen When I came to Stonecrest Courtesy Chrysler Dodge Jeep Ram, I had just totaled out my car and did not want to be replacing one. But with the excellent customer care service from Gemar. I made my purchase with ease. He is a asset to the Company, and I would refer anyone to him. He goes above and beyond. Thank you Gemar for all you do More

Helpful 0

Report | Print

Where do I start first off I was charged for oil changes when I had a warranty and also purchased a brand new jeep ticking sound called Reggie(so call supervisor) no answer or never call back finally finds when I had a warranty and also purchased a brand new jeep ticking sound called Reggie(so call supervisor) no answer or never call back finally finds him at the dealer he claims oh I’ll call you back NEVER! This man shouldn’t be a manager he sucks all levels all he does is run and hide from problems! Not only that employees either call out or quit! Not my problem but they never document or resolve any problems will definitely be my last visit here! Jeep still clicks and still haven’t received my refund More

Helpful 0

Report | Print

Outstanding place to work for & purchase a car from. The salesmen are welcoming, and accommodating! This business caters to customers, and ensures an excellent purchasing experience. The salesmen are welcoming, and accommodating! This business caters to customers, and ensures an excellent purchasing experience. More

Helpful 0

Report | Print

working at CDJR StoneCrest is a very flexible work environment with likable colleagues. Everyone is honest and remains professional in the sales environment! environment with likable colleagues. Everyone is honest and remains professional in the sales environment! More

Helpful 0

Report | Print

Excellent customer service from Gemar, Jordan, Michael and finance manager. Will be back when its time to buy again. and finance manager. Will be back when its time to buy again. More

Helpful 0

Report | Print

Gemar is the absolute best. He made sure that I had a smooth experience from start to finish and provides outstanding customer service. Thank you Gemar! He made sure that I had a smooth experience from start to finish and provides outstanding customer service. Thank you Gemar! More

Helpful 0

Report | Print

It’s been 2 hrs and 30 mins since I came in for an oil change. Still haven’t gotten the truck back yet, but I’ve seen vehicles that don’t have waiting customers already finished. I’ve worked for a dealer change. Still haven’t gotten the truck back yet, but I’ve seen vehicles that don’t have waiting customers already finished. I’ve worked for a dealer as a lube tech and a line tech, and I know it doesn’t take 2hrs and 30 mins to do an oil change. I did just receive my summary and added services recommended, and then it told me that my truck would be ready by 12:30. So if that’s true I will be waiting here for 4 hours and 30 mins for a 20 min oil change. Service advisor was great though, technician doing the services? Nah, 0/100 More

Helpful 1

Report | Print