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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.6
114 Reviews
4.6

114 Reviews

Write a Review

114 Reviews of Gene Heiderich

August 31, 2026

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Employee Rating

Very unhappy was lied to about the price will find new place to take my car More

by DEANNENEILSEN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 01, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us, Deanne. We understand that pricing is an important factor and we appreciate your feedback. If you would like to discuss this further, please feel free to reach out to us at West Side Garage, INC. We value your input and aim to improve our services. West Side GM Team (920) 361-5100

August 29, 2026

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Employee Rating

Arrived to find out my appointment was canceled. They tried saying I canceled then it was a tech issue as I made the appointment via website. I was squeezed in due to it being only an oil change. Wh More

by KATSQDPD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 30, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback, and we understand how frustrating it must have been to deal with the appointment issues. Our team strives to provide our customers with excellent service at West Side Garage, INC., and we're glad we were able to accommodate you for the oil change. If you have any further concerns or would like to discuss this matter more, please feel free to reach out directly. We hope to have the chance to improve your experience in the future. West Side GM Team (920) 361-5100

August 29, 2026

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Employee Rating

Thanks you to Gene and the staff and mechanics at West Side GM they are helpful and very knowledgeable and do all the little things that make my GMC Canyon running great. Terry S. More

by tsmusic1
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 29, 2026

West Side Garage, INC. responded

Thank you, Terry! We truly appreciate your kind words and are glad to hear that Gene and our team have provided you with helpful and knowledgeable service. We're committed to making sure your GMC Canyon runs great, and we look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

August 28, 2026

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Employee Rating

All right Very good and friendly very clean service department I really appreciate them More

by davidseverson0520
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 28, 2026

West Side Garage, INC. responded

Thank you for your kind words, David! We're thrilled to hear that you had a great experience with our service department at West Side GM of Berlin. Your appreciation means a lot to us! We look forward to seeing you again soon. West Side GM Team (920) 361-5100

August 27, 2026

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Employee Rating

I was able to get into an appointment easily. They took good care of my car. More

by Jerpat4086
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 28, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you had a smooth experience getting an appointment and that our team took great care of your car. We appreciate your feedback and hope to see you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

August 26, 2026

Dealership Rating
Employee Rating

Easy to make appointments that work for me. Explained any issues I have, & solutions for my needs More

by S_DRAGOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 26, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you found it easy to make appointments that work for you and that our team was able to explain any issues effectively along with solutions for your needs. At West Side GM of Berlin, we strive to provide personalized service to meet your needs. Our team looks forward to seeing you again soon! West Side GM Team (920) 361-5100

August 23, 2026

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Employee Rating

I wait for my car. They keep me updated and get the job done quickly. The waiting area is clean and comfortable. More

by MES723
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Print
Aug 24, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about the service you received at West Side Garage, INC. We're glad to hear that you found our waiting area comfortable and that our team kept you updated during the process. Looking forward to serving you again in the future! West Side GM Team (920) 361-5100

August 20, 2026

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Employee Rating

He went the extra mile to showing me my filters needed changed instead of just telling me. It built a lot of trust as a young woman there's been times other dealerships have tried to get me to do extras t More

by KAITLYNMARIE110804
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Print
Aug 21, 2026

West Side Garage, INC. responded

Thank you for your kind words, Kaitlyn! We’re thrilled to hear that your experience with us at West Side Garage, INC. was positive and that our staff member went the extra mile to show you the necessary changes. Building trust with our customers is very important to us. Our team appreciates your feedback and looks forward to serving you again in the future! West Side GM Team (920) 361-5100

August 17, 2026

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Employee Rating

Everything was taken care of professionally and completed in a timely fashion. Nice lounge are More

by M46KL
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Print
Aug 18, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us at West Side GM of Berlin. Our team strives to provide professional service and a comfortable environment for our customers. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 15, 2026

Dealership Rating
Employee Rating

Friendly staff, quality service work. Always explain the work to be done and if further work is needed they will let you know first before preforming additional work. More

by KLZIETL
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Print
Aug 15, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you appreciated our friendly staff and the quality of service at West Side GM of Berlin. It’s our priority to ensure our customers are well informed about the work being done. We look forward to welcoming you back for your next visit! West Side GM Team (920) 361-5100

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