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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 2

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
83 Reviews
4.7

83 Reviews

Write a Review

83 Reviews of Gene Heiderich

April 30, 2026

Dealership Rating
Employee Rating

Friendly and courteous knew what was going on and at the end she was able to tell me what was wrong and what they repaired on the vehicle More

by rrrodriguez9944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2026

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're happy to hear you had a positive experience with us at West Side GM of Berlin. It's great to know that our team was friendly and informative throughout the process. We appreciate your support and look forward to assisting you again! West Side GM Team (920) 361-5100

April 21, 2026

Dealership Rating
Employee Rating

Friendly and knowledgeable, they do the work quickly and efficiently. I love the coupon specials. Great place to do maintenance. More

by PATTISCONFUSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Apr 22, 2026

West Side Garage, INC. responded

Thank you for your wonderful review, Patti! We’re thrilled to hear that you found our team at West Side GM of Berlin to be friendly and knowledgeable. It’s great to know that you appreciate our quick and efficient service, along with the coupon specials we offer. We look forward to assisting you with your maintenance needs again in the future! West Side GM Team (920) 361-5100

April 09, 2026

Dealership Rating
Employee Rating

Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service More

by MBRETHOUWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Jeremy Stibb, Jeff Kapp

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Apr 10, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that Jeff kept you well informed of the progress of your service and reviewed what to anticipate on your next service. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin for your next service! West Side GM Team (920) 361-5100

April 07, 2026

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Employee Rating

Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there. More

by Pumpkin3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diane Simenson-Grant

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Apr 07, 2026

West Side Garage, INC. responded

Thank you for sharing your thoughts with us. We understand that your experience with our service department at West Side GM of Berlin did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to uphold our standards. We encourage you to reach out to us directly so we can address your concerns more thoroughly. Our team appreciates your input and hopes to improve your experience in the future. West Side GM Team (920) 361-5100

March 21, 2026

Dealership Rating
Employee Rating

Love working with west side garage! Make appointments and visits easy. Gene and the whole crew are super friendly and make repair work almost painless. More

by KATIE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nikki

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Mar 22, 2026

West Side Garage, INC. responded

Thank you for your review, Katie! We’re happy to hear you love working with West Side GM of Berlin. It's great to know that Gene and our crew made your appointments and repair experience easy and enjoyable. We look forward to seeing you again next time! West Side GM Team (920) 361-5100

February 24, 2026

Dealership Rating
Employee Rating

Always good Very fast and did a good job getting me in on a timely manner More

by KJBLOCK88
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Feb 25, 2026

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with us at West Side GM of Berlin. Our team always strives to provide timely and efficient service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

February 21, 2026

Dealership Rating
Employee Rating

Easy to work with, fixed my car quickly, fair pricing, good quality repair, good customer service. More

by PBRASCH2000
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Feb 22, 2026

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you found us easy to work with and that we were able to fix your car quickly while providing fair pricing and quality repairs. At West Side GM of Berlin, we strive to deliver excellent customer service, and your feedback reaffirms our efforts. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 16, 2026

Dealership Rating
Employee Rating

Staff is very thorough and informative. They keep my care in great running condition. Thanks More

by tsmusic1
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Feb 16, 2026

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM appreciate your feedback and are delighted to hear that our staff has been thorough and informative in keeping your car in great running condition. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

February 13, 2026

Dealership Rating
Employee Rating

Customer service is great. I got my car in for service quicker than I thought I would and it's greatly appreciated. Both Gene and Jeff are very pleasant. More

by darbell2003
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Feb 14, 2026

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and that Gene and Jeff made a positive impact. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin for your future service needs! West Side GM Team (920) 361-5100

January 26, 2026

Dealership Rating
Employee Rating

I was completely satisfied with my experience with the dealership & intend to return there for my future maintenance needs. Thank you. More

by PJBSKI612
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Report | Print
Jan 26, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you were completely satisfied with your experience at West Side GM of Berlin. We look forward to assisting you with your future maintenance needs. Safe travels, and see you again soon! West Side GM Team (920) 361-5100

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