Gene Shenkman

Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More

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We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More

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Great Dealership. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. More

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Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at front desk trying to blow up price and totally ruined my experience More

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I had a fantastic experience buying my 2024 MDX from Arlington Acura! Sam Dibashi was very helpful and professional in helping me choose the right car for my needs and working out a great deal with the Arlington Acura! Sam Dibashi was very helpful and professional in helping me choose the right car for my needs and working out a great deal with the GM. This is the fifth car I have purchased from this dealership and it will not be the last. I have also had many opportunities to use the service department over the past several years and my experience has been outstanding. More

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Recently purchased a vehicle here. Management needs to learn how to communicate honestly and respectfully. Adrian is brash, disrespectful, dishonest, and does not follow through or kee Management needs to learn how to communicate honestly and respectfully. Adrian is brash, disrespectful, dishonest, and does not follow through or keep his word. Gene helped but needs some skills in respectful listening, acknowledging issues, apologizing, and courteous communication. More

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Highly professional team. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. More

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Scott and Gene are an extremely helpful and courteous team. Extremely happy with my purchase and thankful for these guys! team. Extremely happy with my purchase and thankful for these guys! More

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Was disappointed with windshield replacement service and General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for the post install 48 period without initiating multiple calls to the dealership. This information should have been provided to me before work was initiated. Gene Shenkman sent me an automated text following installation stating I may receive a survey and if I had any issues to text him back prior to filling out the survey. I immediately texted him the above opinion and received no response. More

by STICK.PLAY Verified Customer Verified Customer

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Great experience. Ideen in finance was awesome as usual. We will continue making all of our vehicle purchases at Arlington Acura. Ideen in finance was awesome as usual. We will continue making all of our vehicle purchases at Arlington Acura. More

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