George Fata | Page 3

I had a great experiance while purchasing my car. My I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my f I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my first service appointment. Jonathan Szafran greeted me as soon as I stepped out of my car. He and the parts manager,(George Fata), were super friendly and went out of their way to make sure I was comfortable. They are fun and friendly bunch. I don't usually use dealers for simple maintenence as they tend to be more expensive. I do however plan to use Sutherlin for ALL my cars needs because the level of customer service here makes it well worth it!! More

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I just left your dealership and was very happy with the service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and poli service I received from from everyone in the parts department. George especiallly went out of his way to help me!!!He was also very friendly and polite. I will be back. Thanks Sara Rodgers More

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George Fata is an amazing person, I was fairly upset when I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, I walked into his department due to some miss information about my warranty he quickly took control of the situation and made me feel so much better, helping me resolve my problems. Sutherlin Nissan needs to hire more employees like him. His customer service skills are amazing and I hope that he is being recognized for his hard work and dedication to your company!!!! Sierra More

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First: Dan was very helpful on the phone and getting me serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote serviced quickly Second: David provided me with numerous pricing for different parts and was able to show me how to change the battery on my remote car opener. Third: George was very friendly and helpful with further questions. More

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I recently purchased a 2013 Altima. The sales personnel I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine and Tobic costumer service totally changed my previous opinion of a car salesman. They are trully commited to provide great service with a fair price. My first service call for this car came 08/07/2012. I always knew that new models have bugs and other miscellaneous issues that may requires warranty calls and miscellaneous recals; however, John Barrington provided me with great service and took care of the problem. The Service and Parts team were excellent to my wife and I. Mr. George Fata (Parts Manager) was very polite and corteous. Overall, prior dealing with Sutherlin and this staff. All my car buying experience were negative and unplesant. Sutherlin have prove me the following: 1- That I am a costumer and I was treated very fair on my purchase. (FYI they have to make money otherwise they will not be in business, but I can assure you will be will get a great car for a fair price) 2- The team is honestly proud and commited to great service and costumer relationship. More

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My experience with this dealership has been outstanding, at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the opportunity to evaluate dealerships from Frankfurt Germany, to Texas, Virginia and Maryland. Sutherlin Nissan is not the most beautiful building, but the friendliness and helpfullness of the Sutherlin employees is its true beauty. I currently have a 2003 Maxima, and since its an older vehicle, I have had the privilege of encountering George Fata, the parts manager. His professionalism and honesty will always keep me coming back to Sutherlin. About a year ago, I bought a 2008 Armada from Mike Eddy. He's not pushy, and actually listened to what I say, and went out of his way, to meet my demands. I really appreciate the atmosphere of the whole dealership, which is almost like an extended family. I will be making a military move to Pittsburgh in about a wekk, but I will be comforted to know that my wife will still have Sutherlin for maintenance issues, or possible vehicle purchase. Thanks Sutherlin! More

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For years, I have been a returning customer to Sutherlin Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad day when your automobile isn’t working properly, but when it has an intermittent issue that isn’t easily diagnosed, it is frustrating not only for the customer but also for the customer service advisors and the service technicians. My Nissan Quest had a very complex problem, but the customer service team at Sutherlin worked tirelessly and did not give up until they found the problem and fixed it! Sutherlin hit a gold mine when they hired Douglas H. and Jonathan S. These two men have exceeded all my expectations; Doug is attentive, sincere, and genuinely caring; Jonathan is knowledgeable, understanding, and a great communicator. Both were very patient in the process and gave me have a hassle-free service experience. Besides calling me regularly to keep me informed on the progress of my vehicle and letting me borrow a courtesy car to drive, the most impressive example of customer care was a full tank of gas! Obviously, this was quite surprising and miles beyond the job expectations and certainly my expectations! This specific example speaks volumes of their consideration for Sutherlin customers and their satisfaction. A Proud and Satisfied Returning Customer to Sutherlin Nissan More

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I was completely overwhelmed by the friendly reception I got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring a got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring approval from my extended warranty program for the mechanical work to be done. And before we even finished talking about the plan of action, a rental car had arrived for me to use since my car would be kept overnight and all through the next day. Everything went very smoothly, and when I came to pick up my car, Jonathan met me with answers to my many questions, and paperwork ready to go. All work was completed as promised and I had the deluxe wash and wax done while I had it in there. It looked great, and so far has been performing perfectly. All in all, it was the best service experience I've had with this dealership (or any dealership)! More

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George Fata is the pinnacle of customer service- gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things shoul gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things should be: promptly, painlessly, and with no cost to the customer. It was very refreshing, and I wish his eagerness to provide great service carried over to more individuals in the business. In fact, he even brought me in to meet the owner, upon learning that I was car shopping. Unfortunately, at that point my experience with the car salesman who worked with me, Thomas, was so unsavory that I feel an obligation to mention it here. I felt uncomfortable, put down, and almost bullied by classic car-salesmen techniques. After our interactions, I actually felt bad that it was only in my budget to consider pre-owned vehicles, and at one point he said to me, "Well, if you want to walk away from [owner's name]'s generosity, then so be it." I couldn't wait to leave the place, and I found it hard to believe that it was such a bad and exhausting experience. Notice, however, that I still rate the Sutherlin Dealership with good customer service and overall decency, based not on my interaction with this one representative, but with the owner and other staff that I met, which was commendable. More

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When I go to service my car, George is always a friendly face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When it arrived, he contacted me. When I went to pick it up, he and another service guy installed it for me. I was very grateful for that because there was no way I would have done that myself especially in this Florida heat! I look forward to returning and recommending Sutherlin Nissan especially for the professionalism and kindness of George. More

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