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George Hadgigeorgiou
George Hadgigeorgiou at Ken Ganley Ford Parma

George Hadgigeorgiou | Page 29

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
678 Reviews
4.8

678 Reviews

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678 Reviews of George Hadgigeorgiou

May 01, 2025

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Employee Rating

Wanna charge over a $1,000 for something that cost over $600 less elsewhere. I won’t be bringing my car back to this dealership. More

by EARTHBOUND84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga

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May 04, 2025

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 30, 2025

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Employee Rating

Efficient, professional & easy with which to communicate friendly, a nice waiting room and accommodatins More

by Linda Rhea
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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Apr 30, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

April 28, 2025

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All staff is friendly. George and Matt were patient and explained my service well. Great More

by CHISKI49
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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Apr 28, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2025

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Employee Rating

I took my maverick in for recall service. It was done in an hour and painless. More

by Harryklinger100
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2025

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Employee Rating

My experience was the best. I was treated like a very valuable person. I would recommend this dealer and the service team to anyone I know. More

by Queen 947
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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Apr 26, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 28, 2025

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

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Employee Rating

Thank you for keeping my vehicles in running condition through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Watson, Dylan Yavorsky , Alicia Jeffery, Dave Moga, Matt Newman

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Apr 24, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 19, 2025

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The Best Sales person Madelyn Vega Excellent. And kind I will Refer friends to Ganley Ford.Thanks More

by KYaylor17308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2025

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Employee Rating

The service advisor was nice and knowledgeable kept me updated on the what was going on with my vehicle. More

by terryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Apr 19, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 18, 2025

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Employee Rating

Came in for a recall. Asked for some help with my taillight and it came back worse than I brought it in. Won’t be returning. More

by roycelemar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 21, 2025

Ken Ganley Ford Parma responded

Hi Royce, as you know, when you brought in your vehicle, you asked us to look at the marker light that was damaged. It was smashed in and we had to remove it to be able to assess the damage. We couldn’t put the damaged piece back in place since it’s broken and you declined having the repairs completed. We made sure that everything was safe on the vehicle and you stated that you’d get it fixed in the future. If there’s something else we can do to help you, please let us know! Feel free to contact our Servive Manager Jeremy Watson at your earliest convenience, he can discuss everything with you # 216-325-1538 thanks!

Apr 21, 2025

roycelemar22 responded

Appreciate your response but I did not ask for the marker light to be fixed, I asked for my taillight to be fixed. And because I didn’t get the marker light fixed my request to fix my taillight was ignored. Look at the messages and you’ll see I was clear with what I wanted.

Apr 21, 2025

roycelemar22 responded

“In order for our technicians to figure out what the issue was with your taillight, we need to diagnose. Now being the tail light is on the same circuit as the marker light, we needed to remove it to prove the theory. And when the marker light was removed, we verified that was the issue and the full light was working. Since the work was declined, the technician put it all back together exactly how it came in.” So this means the taillight would work with the marker light removed right? The work that was declined was the marker light and NOT the taillight. The reflector was on my vehicle before in there but as you can tell I don’t care about the marker light right now and just wanted the taillight fixed. I simply asked for something to be fixed and you know there was a solution to that and it didn’t get done. If you’re looking for repeat customers you didn’t do your best at achieving that. Anything else?

April 16, 2025

Dealership Rating
Employee Rating

5 They are always working to resolve the problem and offer the best prices. Ken Ganley Ford is awesome. More

by Hidekitet44
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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Apr 16, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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