This place is great!
They have great customer service and really go above and beyond.
They have great customer service and really go above and beyond.
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by J
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 19, 2026 -
Ken Ganley Ford Parma responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
I brought my car in, to have the door latches changed.
The person who took care of me, must not have looked up any information on my car, because 4 hrs later he brought the papers that I signed, stating
The person who took care of me, must not have looked up any information on my car, because 4 hrs later he brought the papers that I signed, stating it was finished. A few days later, my passenger door would NOT LATCH, when I brought it back I found out that I was lied to, they did not change the latches, they checked the code and Ford said they were okay. I ended up paying for a new latch to be installed! I would not recommend your dealership because they lied to me!
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by Glittergirl512
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2026 -
Ken Ganley Ford Parma responded
Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Ken Ganley Ford has always been efficient and courteous.
I would highly recommend them for service and purchase of a vehicle.
I would highly recommend them for service and purchase of a vehicle.
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by TANEE418
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Ken Ganley Ford Parma responded
Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
I was very satisfied with the service.
Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma.
Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma.
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by pattymenti
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Ken Ganley Ford Parma responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Wonderful experience thank you so much for picking up my
car to have it serviced it saves me so much time. Please never get rid of that service. I always trust you through the years to fix and maintain my c
car to have it serviced it saves me so much time. Please never get rid of that service. I always trust you through the years to fix and maintain my cars thank you so much.
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by Mike
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 15, 2026 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Courteous and pleasant.
It was a simple oil change and ture rotation so not much more to say.
It was a simple oil change and ture rotation so not much more to say.
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by jlyurichak
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 13, 2026 -
Ken Ganley Ford Parma responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!
The customer service was A+.
George was so helpful and friendly. The zuber rides to my home and back to the dealer were very helpful. He even had my car washed! I will return for
George was so helpful and friendly. The zuber rides to my home and back to the dealer were very helpful. He even had my car washed! I will return for service work on my 2015 Ford Escape.
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by wjb4700
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 13, 2026 -
Ken Ganley Ford Parma responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Courteous and pleasant.
It was a simple oil change and ture rotation so not much more to say.
It was a simple oil change and ture rotation so not much more to say.
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by jlyurichak
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 13, 2026 -
Ken Ganley Ford Parma responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.
Great communication, customer service, and work.
Very pleased with the results. Thank you Erica, George, Courtney. Thank you team!
Very pleased with the results. Thank you Erica, George, Courtney. Thank you team!
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by mkoziura
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Jan 09, 2026 -
Ken Ganley Ford Parma responded
Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
They worked on my car extra!
! Got it done sooner than expected. Did great work!!
! Got it done sooner than expected. Did great work!!
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by DJKONTRA
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Ken Ganley Ford Parma responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!
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