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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
44 Reviews
4.9

44 Reviews

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44 Reviews of Mark Owens

August 11, 2026

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Worked with Mark. Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service. More

by bgribb0809
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Yes
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Aug 11, 2026

Ken Ganley Ford Parma responded

Our service department is pleased we could clarify the recall details on your F-150 and complete the work quickly, thanks to Mark’s expertise. Hearing you’ll return for future service means a lot to us.

July 30, 2026

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Super nice people here! From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me u More

by garyspolar
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Yes
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Jul 30, 2026

Ken Ganley Ford Parma responded

Thank you for trusting us with your Ford Bronco and Transit vans. Mark and our team are glad you enjoyed the welcoming atmosphere, comfortable waiting area and clear updates throughout the service. We look forward to serving you again.

July 21, 2026

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The people were friendly and explained what they were going to do. I was happy with the people and service. More

by karen.alessandro
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Yes
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Jul 21, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear our team was friendly and walked you through the service on your Ford Bronco Sport. Mark will be thrilled to know you appreciated the attention and care. Thank you for trusting us with your vehicle.

July 20, 2026

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Service was outstanding and promptly completed. I highly recommend Ken Ganley Ford Parma service department. More

by Dshaft
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Yes
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Jul 20, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear the service on your Ford F-350 was outstanding and completed promptly. Mark appreciates your recommendation of our service department. We look forward to helping you again.

July 07, 2026

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Great service, friendly prompt. They finished to work when they said it would be done and the estimate was accurate. More

by Fednut1717
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Yes
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Jul 07, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your experience with our service team. We’re pleased your Ford EcoSport was completed on schedule and the estimate matched. Mark enjoyed assisting you today.

July 01, 2026

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They were very quick to schedule, kind to speak to, finished timely, & washed my car More

by Sharbear
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

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Jul 01, 2026

Ken Ganley Ford Parma responded

Thank you for sharing how quickly we got your service scheduled and how promptly our team completed the work. We’re also pleased the wash left your Ford Escape looking its best.

June 05, 2026

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Work was good but parts should be in stock. Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush. More

by SELLERSJENNIFER7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

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Jun 07, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 04, 2026

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Ubers were a nice touch so I didn’t have to wait around during maintenance. Thanks More

by WINKSRJ
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Yes
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Jun 04, 2026

Ken Ganley Ford Parma responded

We’re happy to hear the Uber service made your F-150 maintenance more convenient. Thank you, Mark.

June 03, 2026

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Just wish it wouldn’t have taken so long. A hour for a inspection of camera More

by HALL_LISA97
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Yes
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Jun 04, 2026

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

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Service was fine, however the price of repair was extremely high. May review as a retuning customer. More

by JIMMASKIL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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