Worst car repair experience I’ve probably had.
Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it ba
Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it back on Monday. Dealt with Mark, who I told over the phone the problem. When I got there told Mark the situation again, and he had me wait in the waiting area. After waiting for over 1/2 hour I had to flag Mark down and ask what was going on. He reluctantly said oh yeah we need to do the recall. My response was I thought both recalls were completed last week when you had my car for three days. Mark’s response was I don’t know anything about this. So Ken Ganley Ford doesn’t enter work orders in their computer system? The end of a long story is I now don’t feel safe because I don’t know if the two recalls were actually performed. I will be taking my car to my mechanic to find out, and I think that is completely ridiculous that I should have to be doing that.
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by KARENLEVENSON
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Yavorsky
, Don’t know the persons name I dealt with I picked the car up on the 28th
Sep 01, 2026 -
Ken Ganley Ford Parma responded
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our team will be reaching out to you in the very near future.
Thank you again for your feedback. It helps us to get even better.
Thorough in their explanation as to why repairs were
required. Mark Owen’s is terrific to work with.
required. Mark Owen’s is terrific to work with.
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by Robert U
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2026 -
Ken Ganley Ford Parma responded
Our team is pleased we could thoroughly explain why the repairs on your Ford Focus ST were necessary. Knowing you found Mark terrific to work with and rating us five stars means a lot to us.
Kind, professional and kept me updated during the wait
for the electronic update that took 2 hours
for the electronic update that took 2 hours
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by CKARGER
Service Price Transparency
Aug 27, 2026 -
Ken Ganley Ford Parma responded
Transparent updates are fundamental to how our service department operates. Knowing you felt supported and informed throughout the two-hour electronic update on your Ford Escape is truly rewarding. Our service team is pleased we could complete that update for you.
Brought vehicle in for warranty work.
Purchased the extended hassle free warranty for 2-3K from Ford and the vehicle for $64,000. First it took too long to get approval to order the par
Purchased the extended hassle free warranty for 2-3K from Ford and the vehicle for $64,000. First it took too long to get approval to order the part. Next it was shipped to Cleveland 3-5 day economy shipping rate. My car was tied up at the dealership for a week. Based on what is purchased and spent you could have paid a little more and had the part shipped overnight next day delivery.
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by RDSCHABEL
Service Price Transparency
Aug 15, 2026 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Had an excellent experience with the service department.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
Matt and Jeremy were fantastic along with the service tech working on my van did a top notch job!!! Highly recommend.
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by jrwrench
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
Ken Ganley Ford Parma responded
Your praise for Matt, Jeremy, and our technician reflects the dedication we bring to every service visit. We’re glad they provided top-notch care for your Ford Transit-250, and we appreciate your recommendation.
Worked with Mark.
Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service.
Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service.
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by bgribb0809
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2026 -
Ken Ganley Ford Parma responded
Our service department is pleased we could clarify the recall details on your F-150 and complete the work quickly, thanks to Mark’s expertise. Hearing you’ll return for future service means a lot to us.
Super nice people here!
From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me u
From the porter that checked my car in, to the service advisor, and even a few other people at the dealership. Nice waiting room, and they kept me up to speed on the work being performed. I bring all of my Century Chimney Transit vans, and my Ford Bronco here.
Gary Spolar, Owner
Century Chimney
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by garyspolar
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Ken Ganley Ford Parma responded
Thank you for trusting us with your Ford Bronco and Transit vans. Mark and our team are glad you enjoyed the welcoming atmosphere, comfortable waiting area and clear updates throughout the service. We look forward to serving you again.
The people were friendly and explained what they were
going to do. I was happy with the people and service.
going to do. I was happy with the people and service.
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by karen.alessandro
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
Ken Ganley Ford Parma responded
It’s wonderful to hear our team was friendly and walked you through the service on your Ford Bronco Sport. Mark will be thrilled to know you appreciated the attention and care. Thank you for trusting us with your vehicle.
Service was outstanding and promptly completed.
I highly recommend Ken Ganley Ford Parma service department.
I highly recommend Ken Ganley Ford Parma service department.
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by Dshaft
Service Price Transparency
Jul 20, 2026 -
Ken Ganley Ford Parma responded
It’s wonderful to hear the service on your Ford F-350 was outstanding and completed promptly. Mark appreciates your recommendation of our service department. We look forward to helping you again.
Great service, friendly prompt.
They finished to work when they said it would be done and the estimate was accurate.
They finished to work when they said it would be done and the estimate was accurate.
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by Fednut1717
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Ken Ganley Ford Parma responded
Thank you for sharing your experience with our service team. We’re pleased your Ford EcoSport was completed on schedule and the estimate matched. Mark enjoyed assisting you today.
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