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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Mark Owens

November 04, 2026

Dealership Rating
Employee Rating

I'm well known they take good care of any issues I might have with my car and they fix it in a timely manner More

by forterri2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2026

Ken Ganley Ford Parma responded

We're glad our team takes care of concerns with your Ford Fusion and gets repairs completed promptly. Thank you for the five-star rating!

Nov 06, 2026

Ken Ganley Ford Parma responded

Hello, Thank you for your continued trust in us! We're glad to know our team consistently takes good care of your vehicle concerns and resolves them in a timely manner. We truly appreciate your loyalty and are always happy to help keep you safely on the road!

October 31, 2026

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Employee Rating

I have now been going to Ganley for eight years always efficient, excellent and prom service More

by garydavies741
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Tiffany Gonzalez, Dylan Yavorsky

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Oct 31, 2026

Ken Ganley Ford Parma responded

After eight years of visits, hearing that our service remains prompt and consistently meets your expectations means a lot to our team. Thank you for choosing us to care for your Ford EcoSport.

October 29, 2026

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Employee Rating

Service is performed at the level i expect. I don't go anywhere else. Thanks, More

by vlavrisiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, David Swift

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Oct 29, 2026

Ken Ganley Ford Parma responded

Knowing the service on your Ford Escape meets your expectations is rewarding for our team. Thank you for continuing to choose us.

October 23, 2026

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Employee Rating

Ford does not warranty their faulty craftsmanship and installation. They also do not care about repeat loyal customers. More

by PAULA.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 25, 2026

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better. Someone from our team will be reaching out to you in the very near future.

October 22, 2026

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Employee Rating

Very polite,speedy service ,clean, efficient. Answered all my questions.they delivered in timely manner. . More

by sandi_mama_bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2026

Ken Ganley Ford Parma responded

Your note about our team’s courteous, efficient, and detail-oriented service reflects how our service department strives to care for every Ford Focus. Knowing we addressed all your questions and completed the work promptly means a lot to our service team. Thank you for trusting our service department with your Ford Focus.

October 20, 2026

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Employee Rating

They followed up and let me be informed all the way. Way to go i will be back More

by BTONKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, David Swift

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Oct 20, 2026

Ken Ganley Ford Parma responded

Your note about us keeping you informed throughout your Ford Edge service highlights our focus on clear communication. Hearing that you’ll be back means a lot to our service team.

October 19, 2026

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Employee Rating

Great friendly and very fast service would recommend this place anytime. Car runs great now thank you. More

by Jennie Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Matt Palffy, Nick Feruito, Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, David Swift , Matt Voloschuk

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Oct 19, 2026

Ken Ganley Ford Parma responded

Hearing that you found our service on your Fiesta friendly and fast enough to recommend means a lot to our service team. We’re glad your Fiesta is running great again and appreciate you trusting us with its care.

October 05, 2026

Dealership Rating
Employee Rating

Everyone there was very courteous and they did a good job on our vehicle so we were pleased More

by JW.ODELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 06, 2026

Ken Ganley Ford Parma responded

Hearing that our team was courteous and took great care of your Ford Explorer means a lot to our service department. Thank you for choosing us for your service needs.

September 19, 2026

Dealership Rating
Employee Rating

They are great. Always polite and kind. Service is great. Coffee is amazing! Check them out. More

by shannon.negrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, David Swift , Matt Voloschuk

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Sep 19, 2026

Ken Ganley Ford Parma responded

Your praise of our team’s kindness and coffee bar means a lot to our service department. Thank you for recommending us and trusting us with service for your Ford Escape.

September 12, 2026

Dealership Rating
Employee Rating

Very professional and nice the valet car service for service was awesome car was picked up service and brought back home with no issues at all. Couldn’t recommend a better place More

by Eliezer Santana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, David Swift , Matt Voloschuk

Print
Sep 12, 2026

Ken Ganley Ford Parma responded

Knowing that our valet pickup and delivery met your expectations means a lot to our service team. Your recommendation is the highest compliment, and we appreciate you trusting us with your Ford Transit-350.

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