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Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Mark Owens

July 01, 2026

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Employee Rating

They were very quick to schedule, kind to speak to, finished timely, & washed my car More

by Sharbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

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Jul 01, 2026

Ken Ganley Ford Parma responded

Thank you for sharing how quickly we got your service scheduled and how promptly our team completed the work. We’re also pleased the wash left your Ford Escape looking its best.

June 05, 2026

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Employee Rating

Work was good but parts should be in stock. Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush. More

by SELLERSJENNIFER7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

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Jun 07, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 04, 2026

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Ubers were a nice touch so I didn’t have to wait around during maintenance. Thanks More

by WINKSRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Ken Ganley Ford Parma responded

We’re happy to hear the Uber service made your F-150 maintenance more convenient. Thank you, Mark.

June 03, 2026

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Just wish it wouldn’t have taken so long. A hour for a inspection of camera More

by HALL_LISA97
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Service Time
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Recommend Dealer
Yes
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Jun 04, 2026

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

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Service was fine, however the price of repair was extremely high. May review as a retuning customer. More

by JIMMASKIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 08, 2026

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Always great service and very attentive to our needs and questions. 10 out of 10would recommend More

by Bellaben898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, George Hadgigeorgiou, Jeremy Watson, Matt Voloschuk

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May 08, 2026

Ken Ganley Ford Parma responded

Thanks for recommending us. We’re pleased our team was attentive and addressed all your questions during service on your Ford Bronco. We look forward to assisting you again.

May 07, 2026

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Employee Rating

Anytime we come to ken ganley we are always treated with dignity and respect and always get the job done right the first time More

by RVD420J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk , Allan Pena

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May 07, 2026

Ken Ganley Ford Parma responded

We appreciate your kind words and are glad Dylan and our team could treat you with respect while getting your Ford F-150 serviced correctly on the first visit. Thank you for trusting us with your vehicle.

April 23, 2026

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Employee Rating

I appreciate how quickly they are able to work me in when I have an emergency. The workers are always very nice and willing to explain things to me when I ask them. More

by EMMASTINSON1818
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know Mark and the team delivered fast emergency service and clear explanations during your visit. We appreciate your trust in us and look forward to helping keep your Ford running smoothly.

April 09, 2026

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the service department always takes care of us. most of the time we dont have an appointment and they still get us in. More

by ANTONIO.ROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

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Apr 10, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Antonio. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2026

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Employee Rating

I took my 2017 Escape in for an oil change and while waiting looked at the new 2026 Escape. Ended up sitting down with a sales person who took the time to show me a few cars and explain all the features More

by Linda
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , George Bode

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Mar 25, 2026

Ken Ganley Ford Parma responded

Thank you for bringing your 2017 Ford Escape in for an oil change and for taking the time to explore the 2026 Escape. We’re pleased our team could walk you through the features without any pressure and help you drive home in a new model. It’s wonderful to hear you’re completely satisfied and appreciate your recommendation.

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