At the service desk, seemed like “service” was missing a
bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 ser
bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 service desk personnel basically ignored my arrival - 1 kept working on his computer, 1 doing paper work and 1 stayed on the phone with a customer. No eye contact or even a greeting smile of acknowledgement. Even if they are so busy, my human expectation was at least a hello or a non verbal “hello” with a minimum of eye contact and a smile. When asked who can help me, 1 on the computer said the other 2 will help. The 2nd person not on the phone, replied “NO” and pointed to the 3rd person on the phone. Seemed rude. But ok.
Finally when the 3rd person got off the phone, then we were back in business. No issues afterwards.
Point of this write up - your service desk personnel need training in customer service. If they keep behaving like they did, more not so positive reviews will keep coming and more customers will feel the pain at your dealership.
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by TXRENTAL2012
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Darryl Ehler, Martin Ortega
Sep 23, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy
The dealership also offers a great selection of cars, and
the customer service was top-notch. I highly recommend for anyone in the market for a new or used car.
the customer service was top-notch. I highly recommend for anyone in the market for a new or used car.
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by MAYSIEGONZALEZ65
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mario Compean III
, Darryl Ehler, Alexandra Gutierrez, Martin Ortega
Sep 16, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!
We have been using Shottenkirk Nissan for over 5 years
now and we are always very well taken care of. George is amazing, he has 10/10 customer service.
now and we are always very well taken care of. George is amazing, he has 10/10 customer service.
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by AMANDABEATTY83
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Nissan Katy responded
AMANDA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Always receive an exceptional service provided by George
Peters and appreciate the personal customer service.
Peters and appreciate the personal customer service.
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by VYAZMIN21
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
Shottenkirk Nissan Katy responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!
Best service center in the city.
Tech is a genius. I was in and out rapido
Tech is a genius. I was in and out rapido
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by HOUSTONIMPORTS
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Very good service, George is the best there is here.
Very detailed and friendly. He is awesome!!
Very detailed and friendly. He is awesome!!
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by VESPIEBRENDA
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Service was great.
👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too.
👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too.
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by GINCHU
Verified Customer
Verified Customer
Aug 23, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Martin help me out to resolve some of the recommendations
for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow.
for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow.
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by cmwaldie02
Service Price Transparency
Other Employees Tagged:
Alexandra Gutierrez, Martin Ortega
Aug 14, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Very nice staff!
They made it so easy to come in, and even provided some toys for my toddler to play with while we waited!
They made it so easy to come in, and even provided some toys for my toddler to play with while we waited!
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by NICHOLASZANDER18
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Shottenkirk Nissan Katy responded
NICHOLAS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!
Great service from Matt McBirde.
He did an awesome Job! Very polite and knowledgeable. Thanks
He did an awesome Job! Very polite and knowledgeable. Thanks
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by SHEVONGEE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alexandra Gutierrez, Martin Ortega, Matt McBride
Jun 20, 2024 -
Shottenkirk Nissan Katy responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!
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