George Salinas | Page 2

Mixed. Friendly people but unprepared. On Monday we agreed to purchase and scheduled to drive to dealership from Tucson on Wed. On Wed the salesman called and confirmed that we were on our On Monday we agreed to purchase and scheduled to drive to dealership from Tucson on Wed. On Wed the salesman called and confirmed that we were on our way. Yet when we arrived no paperwork had been done. We had to stand around for 2 hours waiting for the line finance person. The result was that we didn’t make it home until 11pm. Next time they’ll have to give us a much better deal if they’re going to put us through that. More

Helpful 0

Report | Print

Great Expereince The team at BMW Palm Springs were fantastic. George S. and Dave provided timely and accurate information as we exchanged text/emails about a new car The team at BMW Palm Springs were fantastic. George S. and Dave provided timely and accurate information as we exchanged text/emails about a new car purchase. The transaction was transparent and quick. George and Dave made a great team and I would recommend BMW Palm Springs anytime. More

Helpful 0

Report | Print

Great bunch at PS BMW Buying a car at Palm Springs BMW was a quick, easy and enjoyable experience. George S. is knowledgeable about their product, and helped me get into th Buying a car at Palm Springs BMW was a quick, easy and enjoyable experience. George S. is knowledgeable about their product, and helped me get into the car I wanted. I would highly recommend them to friends and family. More

Helpful 0

Report | Print

Satisfied Everyone was nice and helpful! . The dealership is well located, attractive and clean. George, my salesman was very nice and no high pressure sales Everyone was nice and helpful! . The dealership is well located, attractive and clean. George, my salesman was very nice and no high pressure sales tactics which I appreciate More

Helpful 0

Report | Print

Car Buying Experience When all the stars align and car buying becomes a perfect experience it is incumbent on me to tell why. Our salesmen George Salinas was pleasant thro When all the stars align and car buying becomes a perfect experience it is incumbent on me to tell why. Our salesmen George Salinas was pleasant throughout the process and had all paperwork ready when we arrived to the dealership. He also had our detailed and ready. Kevin Rock in financing sped us through the signing and we were done in no time. All things said, this was the best car buying experience I have ever had. 5 STARS TO BMW OF PALM SPRINGS !!! More

Helpful 0

Report | Print

Good experience Had a good experience leasing an X-5 at BMW Palm Springs. George was good to work with and very transparent. It was a very low pressure atmosphere. Had a good experience leasing an X-5 at BMW Palm Springs. George was good to work with and very transparent. It was a very low pressure atmosphere. More

Helpful 0

Report | Print

Great experience Really great experience buying my latest car. George Salinas was great and the rest of the team top notch. This is my 3rd car from them and won’t be m Really great experience buying my latest car. George Salinas was great and the rest of the team top notch. This is my 3rd car from them and won’t be my last. More

Helpful 0

Report | Print

Great dealership, great sales assocate! The deal was done over the phone and when I arrived everything was as promised. Best place to get a BMW for price and service. The deal was done over the phone and when I arrived everything was as promised. Best place to get a BMW for price and service. More

Helpful 0

Report | Print

Great service! Sandy Thompson gets you in with the tome she quotes, and timely, she very courteous and helpful. Sandy has been the only one that I found that has gr Sandy Thompson gets you in with the tome she quotes, and timely, she very courteous and helpful. Sandy has been the only one that I found that has great customer service skills! More

Helpful 0

Report | Print

Zero Stars for Customer Service at BMW of Palm Springs, December 2017, I leased my car from PS BMW - 7 months later I get a call that started our two and half weeks of frustrations. Here is what happened: December 2017, I leased my car from PS BMW - 7 months later I get a call that started our two and half weeks of frustrations. Here is what happened: June 13th Received a call from BMW Finance asking for payment on past due mileage June 13th called George, my sales person asked about it, he said Yea, that was part of the deal, let me check on this and call you back. Waited for a call, no return call so I called back 4 Times, he transferred me to Brian the sales manager Brian stated that the mileage was my responsibility and they have nothing to do with that, when I tried to explain, that was part of the deal, he said, does not matter, he has it in BLACK and WHITE a document that I signed, and he is not doing anything about it. I told him, since both of us were out of state traveling, we would stop in to the dealership on Saturday morning to resolve. Saturday June 16th about 11am, we showed up with all me lease documents that we received from the original purchase. When I got there, he said, we are too busy to see you, we would have to come back next week. I said, we were not leaving since we had arranged on WED to meet on Sat morning to resolve and I wanted to get resolved. He kept insisting they were too busy to talk, but he learned I was not leaving until we discussed this. About 15 mins later, George my sales person returned with Brian to discuss. Brian walked in and said there is nothing to discuss, I signed that I was going to pay for mileage. I told him we had no documents stating that and he said I have it right here, you initialed it on the tablet that we accepted that, he preceded to show us the document and I said, that is not our initials. I also asked why this document wasn’t in with all the rest of the paper work we received that day and he stated he does not have to give it to me. Brian continued to state, he will not do anything about this issue. I once again tried to explain to him why and how the new lease came to be. I came in back in December to get service done on my current lease and when I found out that the maintenance agreement was expired, I would have a large out of pocket expense. It was about 4 months before the actual end of my current lease. George said, let’s see what we can do. I also mentioned that I know I am over in my mileage, he said don’t worry, we can get that all rolled into the new deal. I was told when I first leased my car, that most likely I would be over in mileage, but was told that if I prepaid for the mileage before my lease was up, I would get the same rate as the initial lease and I would not have to pay the current price per mile. Since I did not have to worry about this. I ended up trading in lease early since I felt it was a great deal including all of this. Brian then continued to say, again, it does not matter, He is stuck in the middle and has George, his salesman that he knows intimately, and he has me, his customer. Who is he going to believe? My first comment was Intimately? What does that mean. Brian stated that he has worked with George a long time. We got the feeling that Brian just wanted to get rid of us on that Saturday, so he said, let him discuss with the sales manager and the general manager and explain the situation, and get back to me on Monday. To summarize, several phone calls and several weeks, they agree to pay, but really didn't care, so I asked to talk to the GM, and the final straw came when Brian Replied back to me with : "You don’t want my GM involved in this. He wouldn’t have paid the $847. Especially considering you signed for it saying it was your responsibility. You have had to field some phone calls from BMW about an account you owe money on. You got a free $847 that we didn’t have to pay, Actually YOU signed off saying you were paying. You could have just paid BMW and then gotten reimbursed by us. You left this hanging for months and now you are coming down on us as if we aren’t moving fast enough?" In summary, I love my car, BMW is a great brand, I just will not do business with a dealership that seems to scam their customers. I would not recommend this dealership to anyone. I have yet to get a call from the General Manager. Because of the absence of customer service, my next car and service of my current car, I will be making the drive to Orange County and use Crevier BMW! More

Helpful 0

Report | Print