George Tsaglos

I recently purchased a Ford Bronco Sport from Scarsdale Ford. My sales associate, Chris Sorgi was professional, knowledgeable, and pleasant ... Overall, an exceptional experience. I would give him ten star Ford. My sales associate, Chris Sorgi was professional, knowledgeable, and pleasant ... Overall, an exceptional experience. I would give him ten stars! More

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My wife and I had a terrible experience with this dealer! Apart from the regular dealers scheme to "rob" you here and there, these people wanted more from us. The vehicle we chose to buy had the wind dealer! Apart from the regular dealers scheme to "rob" you here and there, these people wanted more from us. The vehicle we chose to buy had the windshield cracked. They said that, as part of the deal, they will replace it. I was very clear that I want original windshield. At the time of picking up the car, I noticed that the windshield was not original, rather a cheap chinese after-market. They did not missed the change to skeem few more dollars from us. When I approached the manager in this matter, he said that he wasn't aware of that and that the sales person "is out today". When they replaced the the windshield they scratched the dashboard and left glue on it that I cannot remove without damaging the dashboard. Also de Heads-Up-Display is foggy on the margins - not sure it it is because of the cheap windshield they put on or because, during the windshield replacement, they must have whipped it off the screen of the HUD with the wrong substance. And to top it off, they messed up the papers in the manner that I did not have a registration for three months. Yes, 3 months. I was afraid to drive my own, new car to avoid breaking the law. I was like driving a stolen car but while paying monthly rates to the bank So, obviously I cannot recommend tbis dealer. It seems that, for decades, customers are treated badly by dealers and there is nothing we ca do. Sad... More

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From sales to sales fulfillment to service this dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed out by the customer (me) 2. Took 4 months to provide out of state registration plates. They charged $400 for this of which $150 was the processing fee - was informed the processing fee would not be refunded even though it took them 4 months to process. Claimed we could drive with expired plates. Many phone calls later a second temporary plate was sent. 3. Added too much oil at first oil change at dealership. Caused the engine to stall and emit grey smoke and an odor - malfunction not sure of long term effects on engine. Certainly compromised the safety of the. Driver. 4. Out over $250 in tow fees and Ubers due to car stalling. Dealer contact has not returned calls for reimbursement of these receipts How does a ford dealer not know how much oil to put for an oil change???? 5. We were sold a third party warranty but told by finance it could be used at any ford dealership. Not true. We tried to get the service done locally. Ford customer service also tells me it's a third party warranty so we cannot service anywhere but Scarsdale ford The sales manger and the service manager are the best persons to deal with. Would love to have a sit down with the owner to understand how this dealership actually functions. Many broken parts in their system. To clarify we chose this dealership based on the fact that they had the make and model and color of the vehicle we wanted. Negative experiences from day one More

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Great product great service, it’s the third car I buy from them one leased two financed. Satisfied every time. from them one leased two financed. Satisfied every time. More

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I had a great experience working with Joe! He was incredibly efficient, transparent, and made the entire car buying process smooth and hassle-free. There were no hidden tricks or confusing ste He was incredibly efficient, transparent, and made the entire car buying process smooth and hassle-free. There were no hidden tricks or confusing steps—just straightforward, honest service. Joe walked me through everything I needed to know and thoroughly inspected the vehicle with me. I also did a trade-in on the spot, and he used Carfax to evaluate my car's value right in front of me—no haggling, just a fair offer based on the actual report. It was a truly pleasant experience from start to finish. Highly recommend Joe if you're looking to buy or trade in a car! More

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Joe Tarentino is amazing. He knows the answer to all questions and goes out of his way for you. It was so calming dealing with him. The experience was the best He knows the answer to all questions and goes out of his way for you. It was so calming dealing with him. The experience was the best More

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I recently had the pleasure of purchasing a vehicle from Scarsdale Ford, and the experience was nothing short of outstanding. From the moment I reached out, the level of care and professionalism was evident Scarsdale Ford, and the experience was nothing short of outstanding. From the moment I reached out, the level of care and professionalism was evident. Anthony was incredibly compassionate and attentive to my needs, ensuring that every detail was addressed. Frank was instrumental in helping me find the perfect SUV that suited my lifestyle. His dedication went above and beyond, as he even followed up a few days later to ensure everything was going smoothly and to highlight additional features of my new vehicle. George worked tirelessly with various financiers to secure the best deal possible, demonstrating a commitment to customer satisfaction that truly impressed me. The entire team at Scarsdale Ford exemplifies superb customer service. I am so pleased with my experience that I have already recommended several friends to visit this dealership when they're ready to purchase a vehicle. If you're looking for a seamless and supportive car-buying journey, Scarsdale Ford is the place to go! Sincerely, Sheria More

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Phil is always willing to help. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. More

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Pleasant experience at Scarsdale Ford. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. More

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I recently purchased a Pre-Owned 2018 Hyundai from this dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired) I'm told by DMV that the appropriate paperwork was not completed + filed by dealership. Which is why I have not received or will receive a current Valid registration from DMV. Dealership refuses to take responsibility and is blaming DMV for paperwork not found on file to date. Now that they (Scarsdale Ford Dealership) have their Money, they will not even attempt to follow up on documents with DMV of Albany to find out what's happened. They only told me to be patient and 'If" I get pulled over and get a ticket, that they will re-imburse me. Which doesn't help my stress of driving a vehicle without proper Valid Registration. Also have been awaiting some compensation for needing to order a spare key + FOB programmed from Hyundai. Since Ford dealer, WHO SOLD ME THE USED VEHICLE WITH NO SPARE KEY, but refuses to have a new key cut or even re-imburse me to purchase a spare key. Not comfortable maintaining a vehicle long term with no spare key, if something happens with the ONE key I was given at time of Purchase. Very dissappointed that now that they have their Money and Sale, I am not worthy of any further customer service or follow up to resolve the missing Registration. More

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