Geovanni Holmes | Page 4

The team at the dealership was very helpful and professional. They made my experience the best I have ever had at a dealership. professional. They made my experience the best I have ever had at a dealership. More

by jclark27 Verified Customer Verified Customer

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Everyone was knowledgeable and professional throughout the entire process. All details and information concerning the operation were explained in detail. the entire process. All details and information concerning the operation were explained in detail. More

by btay9097 Verified Customer Verified Customer

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Bought a used car from there and was treated like a third class citizen. Blew off a scheduled appointment and didn’t even detail the car or put gas in it. Not a good experience. class citizen. Blew off a scheduled appointment and didn’t even detail the car or put gas in it. Not a good experience. More

by ZFNDRBRG Verified Customer Verified Customer

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Loved our salesman, Amidjah! He was helpful explaining everything, getting us a price we liked, and setting us up. Thank you, Amidjah for an enjoyable experience! He was helpful explaining everything, getting us a price we liked, and setting us up. Thank you, Amidjah for an enjoyable experience! More

by P U Verified Customer Verified Customer

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Jeana was wonderful to work with! She made the process as efficient and easy as possible. She provided excellent customer service and we will send friends and family who are in the ma She made the process as efficient and easy as possible. She provided excellent customer service and we will send friends and family who are in the market for a new car to Jeana. More

by vrooks Verified Customer Verified Customer

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Great experience! We are grateful for Jeana’s patience and support through the purchasing process. The customer service and care provided not only lived up to what we' We are grateful for Jeana’s patience and support through the purchasing process. The customer service and care provided not only lived up to what we'd expect from Volvo - but it far exceeded our expectations. Thank you for making the process stress free, comfortable, personable and efficient - but most of all, memorable. We LOVE our new car! More

by brownkj1 Verified Customer Verified Customer

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First class purchase process all the way. Driving in from SC, Christopher had everything ready and that made the process very quick the day of purchase. Driving in from SC, Christopher had everything ready and that made the process very quick the day of purchase. More

by Kevin.Lee Verified Customer Verified Customer

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This was our second purchase of a vehicle from the dealership. We had a nice experience both times. The salesman was great. He explained everything about the car with no pressure to buy. We would defi dealership. We had a nice experience both times. The salesman was great. He explained everything about the car with no pressure to buy. We would definitely purchase another Volvo from your dealership in the future. More

by DELO5567 Verified Customer Verified Customer

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Process was made easier by their patience knowledge and willingness to go the extra mile. willingness to go the extra mile. More

by BREVISCOLE Verified Customer Verified Customer

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Purchased a used car with tinted windows on a Thursday. Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I am assuming glue) from the tint removal. Once I got home, noticed there was a crack in the windshield on the passenger side. Contacted my salesman (I cannot remember his full name Chris. I do remember I was his FIRST SALE at Jim Ellis) on Monday to let him know. He told me to call service and they would be able to assist me. Contacted service, made an appointment. Took car in for windshield to be replaced, was told by sales manager (David Valdes) that they would patch the windshield (as it looked like it had already been patched in the past) and that everything would be ok with it. If it starts to crack, then bring it back and the windshield could be replaced (but I purchased the plan for the windshield to be replaced if there was ever a crack while in my possession). As I was driving my nice "new used" car home, I realized that I could not live with that patched cracked windshield for I don't know how many years and I wanted it replaced. So, I contacted service, asked if the windshield could be replaced and set up another appointment for the windshield to be replaced. It was replaced by service (who were extremely professional; I would recommend service any day) at my expense of $1303.00. Although I purchased the car "as-is", there was an exception that Jim Ellis would remove the tint. In my mind, I am thinking if they remove the tint and there is an issue, they would contact me, and try to make it right. Or, even if they did not see the "patched" windshield, the salesman and the sales manager (both I spoke with the day of sale and was told that the tint could be removed and there would be no issue), could have tried to work out a workable solution. Instead, basically I was told to "live with it". There is no way, I would ever purchase a car with a "patched" cracked windshield. To be honest, I am not sure anyone would!!! I would certainly recommend this dealership for its IMPECCABLE SERVICE CENTER but not for the SALES EXPERIENCE. I had no issues with Financing. More

by DEPERSON40 Verified Customer Verified Customer

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