Gerald Anderson | Page 2

Incompetent We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the n We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the new Murano, we were informed that the radio cover had a scratch, but a new panel had been ordered and would be available for them to install in 2 - 3 days. Since we live 60 miles from the dealership, we should have been informed of the defect before we drove to the dealership. Since it would be resolved in a couple days and the dealership offered a tank of gas to compensate our drive, we went ahead with the sale. What a mistake!! The next day my wife noticed that the key fob she had been given did not unlock the vehicle. When we tried to use the key fob we received a message of "Invalid ID". We called Ted Russell Nissan about the key fob issue and reported it to the sales manager, since the sales rep was not available. We were assured that it would be fixed when the radio panel was replaced. We were also told to be careful not to lose the one working key fob or the vehicle would be rendered useless. A week later since we had not heard anything, we called the sales rep. He acted like why were we bothering him and secondly he did not know about the key fob issue, the sales manager had not informed him of the issue. The sales rep reluctantly did check on the radio cover, and let us know that it had been backordered, which immediately shot up a red flag to us. We were again assured that it would be only a matter of days for it to arrive. Another week went by with no communication. We contacted the dealership again and were met with an attitude that the dealership had little care about resolving the issues. After 3 weeks of waiting to get a working key fob we decided to drive to the dealership to get the nonworking key fob reprogrammed so that we would be able to use it. At that time the general manager decided to replace the damaged radio cover with one from another new vehicle, since the one that had been ordered was still on backorder with no delivery in sight. But what was worse was that we found out that the key fob that we had been given was not compatible with the Murano and could not be programmed. A new key fob had to be ordered and we needed to make another trip to the dealership once the new key fob arrived in 2 - 3 days. Another week went by with no communication, so we again called and were passed around like a hot potato from sales to service to parts. No one could tell us the status of the new key fob, but parts was going to call us back the next day. Four days later, we called again about the key fob, we were told that it had just arrived. We went to the dealership the next day and waited 1 1/2 hours while they programmed the key fob, only to be told after that time that they apparently ordered the wrong key fob and it would not program with the Murano. They would have to try to order another key fob and see if they could get the correct one. So after 5 weeks the issue still continues with no end in sight and we only have one working key fob. The new Murano remains parked in our garage since we are afraid to drive it with only one working key fob and fear of rendering the vehicle useless if the key fob is lost. More

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Great Experience These guys were so helpful to get me the car that I wanted at a price I could afford. Shane was very easy to talk to and was not pushy like most car s These guys were so helpful to get me the car that I wanted at a price I could afford. Shane was very easy to talk to and was not pushy like most car salesmen. I will definately buy my next car here too. More

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pure rudeness It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most fru It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most frustrating experience I've had dealing with aledged professionals. They did not install a Nissan replacement engine but some aftermarket engine. They replaced the dashboard instrumention cluster too. Today I phoned them saying the cluster was not working & the engine light was on. Shannon put me on hold only to come back and say due to my comments on this site, and personal attack on him, they would not work on my truck & I should take my truck else where. Good call & I will. Never will go back to Ted Russell. Yes, they got my money & took advantage of me but I hope you will heed my warning. BTW, notion that Shannon rated himself here? LOL More

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I wrote a review after I purchased my vehicle on 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and t 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and to remind me of my free oil change and that everyone at the dealership was there to help with any question or problem that may arise. This has been a great expreience. Again thank you to Leah, Gerald, Anita, and Daniel for walking me through the purchase of my new Juke! Anita...you are a miracle worker, and I appreciate you so much for all your help and guidance...Leah, thank you for never being pushy...and for being so gracious, she only asked me what I wanted...and if there was anything that I just couldnt live without...and she found it very fast! I got everything I wanted and many bonuses. Daniel, what can I say...I'm not good with all the technology of today...you made all of it seem so simple...and that was a wonderful feeling driving away being able to operate my Juke and not feel the frustration I have felt with past purchases...A big THANKS! to all of you for a great experience... and I will be referring all my family and friends to you! Happy Holidays to all of you! More

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Ted Russell Nissan was great to work with. They did everything they could to not only give me the best deal possible, but get me exactly what I wanted. I fear I may have been a little difficult for the everything they could to not only give me the best deal possible, but get me exactly what I wanted. I fear I may have been a little difficult for them, but they did a great job and I would recommend them to my friends and family. More

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Gerald and Leah Anderson have treated my wife and I with great respect and friendliness. Though busy, they are always willing to answer any question that we have and have gone out of there way to make us ha great respect and friendliness. Though busy, they are always willing to answer any question that we have and have gone out of there way to make us happy with our purchases. More

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