Gerardo Cuellar

The dealership was fast and courteous, I'll be back again for service in the future. for service in the future. More

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Great services. Nice waiting room. People are kind and knowledgeable. Keep up with good work! Nice waiting room. People are kind and knowledgeable. Keep up with good work! More

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Very dishonest used car sales - buyer beware! I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I was looking at and so brought in the used car sales manager who knew more about it. I had questions about what specifically had been replaced on the car since it had fairly high mileage and I didn't want to get stuck with a major expense shortly after purchasing it. I was particularly concerned about the clutch, given the high miles, no Carfax record indicating that it had been replaced and no records from the previous owner. The sales manager gave me a long speech about how each car undergoes an extensive inspection, as if it was going to be certified, even for older cars, and anything that needs to be repaired or replaced is taken care of because their reputation is on the line, etc. He went on to explain that while it was already clean, they had it detailed, and while there was a lot of tread left on the tires, they replaced them, and the windshield had a minor blemish, but they replaced it. I pointed out that what he mentioned were inexpensive, largely cosmetic fixes and that my real concern was mechanical condition and asked specifically if he knew the condition of the clutch and when or if it had been replaced. He assured me all the mechanical components had been checked, including the clutch, and were fine, and showed me the dealership's repair record showing the areas they checked and what they had done. He got up to check on something and while I had the time alone, I looked through the papers he had been holding and on the second page - the one he didn't show me - the mechanic had put in the note under "recommendations": "Worn out clutch" and "Needs clutch and master switch." The very thing I had asked about and he claimed had been checked and was fine. So the long and short of it is, they not only offered for sale a car in need of a major repair, but lied about it when asked directly. That tells me something about how they run their business and should be a warning to others. More

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After agreeing to a price and to a deal, I was on my way to purchase my Acura MDX, I even called and gave my insurance information etc so the paperwork would be ready when I got there. I arrived within 25 m to purchase my Acura MDX, I even called and gave my insurance information etc so the paperwork would be ready when I got there. I arrived within 25 min of calling the salesmen and come to find out that they had sold the car as I was driving. Disgusting treatment from these people. Go somewhere else and save yourself the piss poor treatment they give you. More

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