*B L U F | Acura customer (of 13 yrs.) experienced sexist, misogynistic, toxic, hostile selling culture during purchase of 2020 MDX AWD 7P. Upon customer addressing concern that interior of car was not the documented "Black" as paperwork communicated; customer was met with employee hostility, profane language, radio silence from entire staff and unprofessionalism from 29 May to 2 June 2020. Radley Acura Staff (listed below) showed no attempts to address customer interior color concern; stating heavily the car interior was not "Black." Radley Acura failed to provide a 2020 MDX AWD 7P with Black interior; siting they didn’t have another one available. Due to Breach of Contract and emotional distress, customer provided written notice to terminate contract and all financial obligations per American Honda Finance Corp; DEALER SALES COMPLAINT CASE #: 113-555-47. After customer contacted owner of Radley/Karen Acura Dealership, Ron Emmons; and realizing the culture of the employees was encouraged as long as the sale was the end result, Mr. Emmons did agree to obtain “Sold” trade-in vehicle, returned deposit and cleared loan of purchase. See details below *Bottom Line Up Front (BLUF)
NAMEs/ROLEs of RADLEY ACURA EMPLOYEES LISTED IN COMPLAINT
Ariel Sandy | General Sales Manager
Jimmy Mum | Service Advisor
Mike Milligan | Sales Manager
Roland Zizer | Sales and Leasing Consultant
I arrived with glee to purchase my dream car and found out that dream could be turned into a nightmare in the wrong hands. Radley Acura treated me less than after the documents were signed. The arrogance of the entire team was appalling. It is my belief that they knew the car was not the color I wanted; they simply wanted to sell a car and went out of their way to ensure I never got the keys in my hand until the sun went down; making sure the paperwork was already complete. I was encouraged to find out the laws in the state of purchase. Once I did this, Virginia allows for 10 days to terminate a new car purchase. It became as simple as that for me, but seeing the dealership still try and pull the ultimate finesse by trying to set up a meeting with the manufacturer (Acura) in an attempt to ride out until the 10 days was also another fail on their part. I submitted my letter with a 2-police escort on the 7th day and the clock stopped on everything. The owner suddenly got a heart and a change of mind (possibly after a quick Google search of me) Education and a good network helped me in this situation. I went from being a loyal Acura customer of 13 years to being a person disgusted that I ever said their name out of my mouth. In the spirit of being efficient, I do have an Honorable mention to the man, Mr. Akmed David Mansaray in the finance department who completed my deal. He had nothing but conversation for me during the paperwork process, asking questions and making statements such as:
1. Who do you work for?
2. What did you go to school for?
3. You have impeccable credit
4. You’re good at this negotiating thing, I can see you know it’s never over until the deal is done
5. If you don’t like your car, I’ll personally exchange it for you (me: Put it in writing); to which he did and I got a witness to sign his business card
6. Ms. Ramsey you are one fly dressing woman
Every man asked me questions that border lined who do I think I am or simply no, “Who are you”, “Who do you work for?” as if this changed how I should be treated as a paying customer. I should be able to go into any dealership and get whatever car my credit worthiness and finances say I can have and be responsible for owning. However, if you’re attempting to do it at Radley Acura (Falls Church, VA) or Karen Radley Acura (Woodbridge); Ron Emmons owns both; be aware and take my experience as a warning
I’m selling my Acura 2006 TL; even that amazing car can’t keep me driving and self-promoting a car maker and dealership that would treat me this way.
Nah, I’m good.
~Diana Ramsey and I approved this message.