Despite having purchased four different vehicles from this dealership (2006 TSX, 2012 ZDX, 2015 RDX, 2014 ILX), this dealership’s sales experience has been in continued decline, to the point I don’t even want to do business with them anymore. The sales staff is pushy, aggressive even and what you would expect at a high volume Honda dealership, not a luxury car center. The sales people are not as knowledgeable about the cars as they used to be, only care about the sale and pretty much abandon you after purchase. Have a question as to how something works after your sale? Good luck with these guys! On to the next it seems with them. Their finance folks are also so aggressive and pushy with trying to sell you add-ons like gap coverage, etc. that they literally take all the joy out of the purchase. Finally, their sales staff is a pretty eclectic mix of individuals and almost all of them meet the stereotype of car salesman. I hate to say it, but it’s true, though it wasn’t always this way. The good ones always leave for other dealerships. The one good thing I’ll say for this dealership is that their service center and it’s personnel are top notch though practically beg you for a good survey rating or they will indeed be fired otherwise. Kind of frightening and not a fun place to work I don’t imagine.
So, if you’re set on an Acura, look elsewhere. If you’re not set on Acura, and care more about dealership experience, professionalism and solid salesmanship, I recommend Brown’s Mazda of Alexandria. Mazda has now become what Acura used to be.