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Gerardo Portillo

Overview Reviews (11)

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Gerardo Portillo

Service Consultant

Lexus Stevens Creek

3333 Stevens Creek Blvd
San Jose, CA 95117

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4.8

11 Reviews

Overview Reviews (11)

4.8

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Gerardo Portillo

August 11, 2026

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Employee Rating

I recently received a minor recall and inspection service, and I would like to express my appreciation. The service and overall experience were excellent—exactly what I would expect from Lexus. service, and I would like to express my appreciation. The service and overall experience were excellent—exactly what I would expect from Lexus. More

by masugano

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Recommend Dealer

Yes

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Aug 11, 2026 -

Lexus Stevens Creek responded

We’re honored by the five stars! Thank you for putting your trust in Lexus of Stevens Creek Service Center (Gerardo). We appreciate your business and look forward to your next visit.

May 30, 2026

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I set my appointment at 1:40 pm, arrived at 1:30 and was not helped until 2pm until I had asked. Then I was told I would have to wait in house and could not provide an uber for me if I choose to leave, nor not helped until 2pm until I had asked. Then I was told I would have to wait in house and could not provide an uber for me if I choose to leave, nor did they have a loaner available. But true to their word they were finished in 2 hours so that was a plus. More

by Cstephyu

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Jun 02, 2026 -

Lexus Stevens Creek responded

We would like to acknowledge your rating and review on DealerRater and extend our sincere apologies for any dissatisfaction you may have experienced. Our Service Supervisor, Jacob Hopkins, has reached out to you via a phone call, welcome the opportunity to discuss this matter further at your earliest convenience. Please feel free to contact Jacob directly at: D: 408 330-3010 E: Jacob.Hopkins@LexusofStevensCreek.com

April 21, 2025

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Gerardo was friendly, knowledgeable and great at keeping us updated on the status of our repairs. He knew exactly how to support us with our specific need and we will absolutely keep going back to him for f us updated on the status of our repairs. He knew exactly how to support us with our specific need and we will absolutely keep going back to him for future services. More

by johnny_lopez

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Recommend Dealer

Yes

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Apr 21, 2025 -

Lexus Stevens Creek responded

Great to hear Gerardo made the experience smooth and informative. His attention to detail and clear communication really make a difference. We’re glad he was able to support your specific needs, and we look forward to seeing you again for future visits. Lexus of Stevens Creek

April 19, 2025

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Great sales person and service person, always willing to go beyond what we ask for to help us go beyond what we ask for to help us More

by tsurumoto

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Recommend Dealer

Yes

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Apr 21, 2025 -

Lexus Stevens Creek responded

Thank you for your feedback. We're glad to hear that both our sales and service teams have gone above and beyond to support you. It’s always our goal to exceed expectations, and hearing that our team continues to do so reinforces the standard we strive for every day. Make it a great day and hurry back - Team LSC

April 12, 2025

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Gerardo was very helpful to me and I appreciate his help and curtesy. I will return for my next service and curtesy. I will return for my next service More

by bhduke10

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Recommend Dealer

Yes

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Apr 14, 2025 -

Lexus Stevens Creek responded

We're honored to have been of assistance to you. Thank you immensely for your kind words. Have a great week - Lexus of Stevens Creek

February 23, 2025

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Excellent service and great attention to detail during maintenance visit. Excellent summary of recommendations (layered) for vehicle enhancement and inprovement maintenance visit. Excellent summary of recommendations (layered) for vehicle enhancement and inprovement More

by Don

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Recommend Dealer

Yes

Other Employees Tagged: Technician whom I didn’t know

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Feb 24, 2025 -

Lexus Stevens Creek responded

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you received excellent service and appreciated the attention to detail during your maintenance visit. It’s always our goal to provide clear and helpful recommendations for your vehicle’s enhancement and improvement. We value your feedback and look forward to assisting you with any future needs. Lexus of Stevens Creek

January 12, 2025

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Best service every time. Consistently on time and overall reasonable pricing. Support staff are the best. Consistently on time and overall reasonable pricing. Support staff are the best. More

by jdixson

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Recommend Dealer

Yes

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Jan 13, 2025 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently have a positive experience with our service team. Being on time and providing reasonable pricing is always a priority for us, and we're happy to know our support staff have made such a great impression. Your continued trust and support mean a lot to us, and we look forward to serving you again in the future! Lexus of Stevens Creek

November 18, 2024

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Very professional to dealt with and a very nice people. All requests were done properly. All requests were done properly. More

by Bbroque

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Recommend Dealer

Yes

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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

October 26, 2024

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Gerardo was great. He greatly professionally and kept me updated until I picked up my vehicle. He greatly professionally and kept me updated until I picked up my vehicle. More

by albousett

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Recommend Dealer

Yes

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Oct 28, 2024 -

Lexus Stevens Creek responded

Thank you for taking the time to share your experience! We’re glad to hear that Gerardo provided you with great service and kept you updated throughout the process of picking up your vehicle. Lexus of Stevens Creek Svc Dept.

October 13, 2024

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Gerardo took care of my car concerns and is very knowledgeable. Got my car back from recall service from initial turn time. Highly recommended! knowledgeable. Got my car back from recall service from initial turn time. Highly recommended! More

by JN

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Recommend Dealer

Yes

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Oct 14, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We’re pleased to hear that Gerardo addressed your car concerns effectively and that you had a smooth experience with the recall service. Your recommendation means a lot to us. Lexus of Stevens Creek Svc Dept.