Gido Saad

The dealership was supportive with buying a car. While other dealers wouldn’t give me a chance. While other dealers wouldn’t give me a chance. More

by rogersrochelle88 Verified Customer Verified Customer

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Check your vin prior to purchase, please. I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to my purchase cost. We were told the certification cost additional, but it's well worth it due to the quality of the vehicle. We were able to haggle out the $5k fee and bring the $1700 fee down to $9. We requested the vehicle be delivered to our home that evening. The vehicle was delivered and showed no signs of issues. The following morning, my spouse drove 1 mile away from home, and the check engine light came on. We take the vehicle back the following day, and we are informed that the vehicle has extensive issues involving the engine that must be fixed. We attempted to start to refund the process, but all of our communications were ignored. When I finally got ahold of an associate, they let me know I could return the keys to have my down payment returned. I let the associate and sales manager know I'd be doing that the following day. When I got into the store, I was told immediately by the same manager I informed the night before that I could not return the keys. I was informed I was now outside of the 3 day window for returns for the vehicle and that essentially a newer vehicle would have been a better choice and lowered my risk of mechanical issues. When I asked why the associate the night before told me I could return the vehicle, the manager stated that the associate was a low level sales consult that did not know the refund process of the store. Even with the associate providing incorrect info and the vehicle being returned 2 days after the sale date, and the vehicle having engine issues 1 day after purchase. I was still not going to be issued a down payment. I attempted to leave the keys on the office as I have no financing attached to this vehicle either. The manager said I'd get into trouble if I left the keys at the location. I took the keys with me, fearing I'd be in some type of trouble for leaving them. The manager let me know he would have someone call me regarding other options, no call was ever received. I called multiple times only to be forward to voicemails. I started to do more research on the vehicle's vin. I discovered the vehicle was sold to them via auction. The vehicle was noted as having engine damage plus a check engine light on prior to them purchasing. We were not informed of any engine damage, nor was the engine damage noted in the carfax. After a quick review of some of their other certified vehicles, I found at least 4 different vehicles on the auction site that showed minor-severe damage. In my opinion this dealership is possibly purchasing damaged vehicles from auctions, barely fixing them, then selling them to clients without disclosing the prior damage. I also suspect the certification inspections are not being performed up to manufacturers standards. I suspect this because an entire engine leak was missed in the vehicle we tried to purchase. I'd do a vin search before purchasing any vehicles from this dealership. You may be surprised what you find out. More

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