Gilbert "Bam" Niblack | Page 8

Phillips Buick GMC responded

Dee, thank you for the kind words for Gilbert and Peter. Those two are really good at smoothing out the bumps and explaining how everything works. It sure is a lot easier when you know what is going on and why. Car buying can be fun and we should know because we sell cars everyday. It is exciting to drive your new car home for the first time and we want to keep that special feeling alive. We could not do that without great customers like you. Thank you for the 5-Star review. We love to get those.

Phillips Buick GMC responded

Gilbert seems to get so many great customers! For example, Gilbert gets to help you buy your Dream Car! A lot of the people who come to us for their cars and trucks are buying their Dream Car just like you. The difference is that you told us about it up front and let us share in that excitement. Thank you for doing that. Gilbert is a Dreamer like you are and he never loses that joy of seeing people get the car they love. We love Dreamers at Phillips Buick GMC. Maybe we should call it Dreamer Buick GMC? That's probably over the top but one of the reasons we love Dreamers is that they give us 5-Star reviews! Your family now, Latisha. Come back soon.

Phillips Buick GMC responded

“No pressure sales and a friendly staff.” You forgot to add, great customers like you who give us 5-Star reviews. Really, thanks for your thoughtful review and kind words. We appreciate you giving us the opportunity to earn your confidence and trust.

Phillips Buick GMC responded

"They did exactly what they said they would." Wow! what a quote. That, right there is exactly what happened, because you did exactly what you said you would do. Could there be a better description of the best way to start a relationship? Thank you so much for giving us the opportunity to serve you and earn your confidence. Folks like you make our day. You know, you are always welcome here at Phillips Buick GMC. We can't wait for your next visit. High Five for giving us 5-Stars!

Phillips Buick GMC responded

Gilbert just seems to know how to keep things simple and seamless. He had to be his mother's favorite child and I'll bet she would have given Gilbert 5-Stars too! Thanks for the great review as well as the kind words for Gilbert. It is so important for us to know how you feel about doing business with Phillips Buick GMC. High Five for being you! Come back soon.

Phillips Buick GMC responded

We love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer. Your recommendation means so much to us. Thank you for taking the time to share about your positive experience.

Phillips Buick GMC responded

Thank you for the kind words about Gilbert and your 5-Star review. Being informative, helpful and patient is what Gilbert is all about. Helping people find just the right car for them motivates him almost as much as the smiles on his customers faces. We appreciate you taking time to let us know how you felt about your experience here at Phillips Buick GMC. You are always welcome here and we look forward to seeing you again.

Phillips Buick GMC responded

Jacqueline, your kind words for Gilbert are appreciated. Thank you for taking time to let us know how you felt about your experience here at Phillips Buick GMC. Gilbert's enthusiasm is refreshing because it comes from a sincere desire to help people. He does such a great job putting people in the vehicle that is right for them. You gave us 5-Stars! Thanks. We are all grateful for the high five. You are always welcome here. We look forward to your next visit.

Phillips Buick GMC responded

Thank you for the 5 Star review. We appreciate your business and the kind words for our staff. To some degree a car purchase involves a process that is typically taken for granted. That is understandable but your kind words were a heart-felt pat on the back to our office staff and sales professionals. Thank you for taking time to document your positive experience. You may be three hours away but we look forward to building a continuing friendship where business and pleasure are not strangers.