Gilton Huggett | Page 4

I bought my first car I just moved from Japan where I didn't need a car. I was not sure about the car to choose. My friend recommended me Russell & Smith Mazda, because the I just moved from Japan where I didn't need a car. I was not sure about the car to choose. My friend recommended me Russell & Smith Mazda, because they have great service. I confirmed, I got great service. I talked with Gilton, and he solved all my concerns. He organized a pick-up for drive testing, advised me on my car insurance, he talked to my bank, and organized my car delivery. he also already schedule my car maintenance. If you are a newbie in cars like me, just ask for Gilton. He will help you! More

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Great vehicle, great service, great deal! Just bought my 3rd Mazda from Russel & Smith Mazda. Great experiences with the manager, sales, and finance team all 3 times. The sales manager (David) Just bought my 3rd Mazda from Russel & Smith Mazda. Great experiences with the manager, sales, and finance team all 3 times. The sales manager (David) was very easy to work with, and worked hard to help me reach my purchase price goal. My sales rep, Gilton Huggett, was very helpful, patient, has been with the company for more than 10 years, and is extremely knowledgeable about the vehicles they sell. After a short test drive of the incredible 2018 CX5, we came back to the shop and worked out a deal within 20 minutes. I truly appreciate both David's and Gilton's willingness to work with me. I even got a 0% interest loan! Over the last 10 years and 2 Mazdas, this dealership has provided excellent maintenance service for my vehicles, from the easy online booking system, to their friendly and helpful maintenance team, and great coupons that I regularly receive. Oh, they also wash and clean your car after each service. More

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Wonderful Experience Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel welcomed. I leased my car from Gilton Huggett in 2015 and now I am purchasing another car from him because he made my process very easy. He is helpful, knowledgeable, and patient. He will answer any questions you have and never rushes through the process. Russell & Smith takes good care of their customers and appreciate their business. The finance director. Jad, was also very helpful and went over everything thoroughly. I highly Recommend Gilton and will always give him and Russel & Smith Mazda my business without any hesitation. More

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Excellent customer service!! This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our sa This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our salesman, Gilton, wrote back minutes later. We were able to negotiate the price and they had the vehicle ready for us to look over and test drive when we came in. There were a couple of small things that needed to be addressed that should have been caught during the inspection. However, they immediately took it to the shop and had it taken care of right away. Since the price was already agreed upon, there were no upsells of any kind. They asked one time if we wanted an extended warranty. Of course we declined since that is what an emergency fund is for. The general manager, Steve Rodriguez, was amazing and has worked there over 20 years. Customer service and customer satisfaction are stressed from the moment you step foot onto the property until you leave with your new vehicle. We will definitely recommend anyone visit them for their next purchase. They have three dealerships: Mazda, Ford, and Honda. Go visit them today. More

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Truly Exceptional Service I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Hug I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Huggett made the process comfortable and easy. Amma Sheikh, the Sales Manager, came out, introduced himself and said he was there to help with whatever I needed. Jad Jibin made the application process stress free. Overall, this was the best car purchasing experience I've ever had. I will refer whenever I can. Thank you so much Russell and Smith family. More

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Very knowledgeable and courteous staff. We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our visit. We ended up purchasing a new CX-5 because we felt we were treated fairly and respectfully. This dealership is much farther from our home in League City than the Clear Lake dealership, but we chose Russell & Smith because they apparently understand how to treat a customer. Too bad it is not that way at all dealerships. More

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Amazingly perfect ! Gilton was thorough,friendly and efficient. I was in a bit of hurry. Gilton volunteered to go over any additional information if needed at another co Gilton was thorough,friendly and efficient. I was in a bit of hurry. Gilton volunteered to go over any additional information if needed at another convenient time More

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AMAZING CUSTOMER SERVICE This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the best p This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the best possible rate. They were able to work with me and were patient as I chose my vehicle. Gilton Huggett was my sales rep, and he was extremely personable and ensured that I wa satisfied. He asked me many question to fit my needs and took the time to explain all my features to me. Outstanding customer service. More

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Gilton Huggett - Exceptional Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process with Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process with a phone call and then did most of the preliminary work via email. He was responsive and quick during the entire process. As an aside, my husband purchased a car from Gilton 9 years prior. It was comforting to work with a known commodity and someone who obviously cares about the product he sales and the customers he serves. More

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WHAT A TEAM ! My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorou My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorough in his explanations. When you deal with Gilton, you want to buy the entire dealership ! You can tell that he loves his job and it is not surprising that he is the number 1 as Mazda Sales Consultant ! Trey Bodwin is also exceptional ! He made the financial aspect of the deals absolutely painless. Stephen Rodriguez, the Sales Manager makes you feel at home and is also extremely helpful. Thank you to a formidable team ! More

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