Gilton Huggett | Page 7

New Car Purchase My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. He led me through a variety of road conditions on the test drive (highway, bumpy roads, etc.) so I could get a true feel for the car. After deciding to purchase the car, we worked with Edgar Williford to complete the paperwork. I think Edgar could talk to anyone about anything! He and my husband talked about old cars for a bit but then he moved us through the signing of all the documents. Gilton then escorted us out to the car, took pics for us and spent several minutes reviewing everything inside the car once again. We both were very pleased with the service from Gilton and Edgar. I'm really excited to have a new car as the one I was driving is 13 years & 3 months old! More

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Horrible Timing 2 weeks, after having a pleasurable purchase with (Gilton H. & Pete) with my pre-owned Mazda CX-5, I get a call to bring my car into because they "fo 2 weeks, after having a pleasurable purchase with (Gilton H. & Pete) with my pre-owned Mazda CX-5, I get a call to bring my car into because they "forgot" to do a certification. Not only is this an inconvenience for me, to come on my lunch hour and be pressed for time, it is very unprofessional that as a dealership you forgot to do something, and I have to re arrange my schedule to get it completed. I understand at times, things happen and can be forgotten but if it was so important to be done, I would have appreciated the dealership having it completed before I drove my car off the lot! Gilton & Pete I understand, are not responsible, they were just as shocked as I was to be back in 2 weeks!!!! ******************* FRUSTRATED!!!!!!!!!!!!! More

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New purchase My recent purchase for a 2015 cx-5 sport was effortless this weekend! Gilton H. took excellent care of me, he greeted me with a warm smile and was pro My recent purchase for a 2015 cx-5 sport was effortless this weekend! Gilton H. took excellent care of me, he greeted me with a warm smile and was professional. Pete L. was also a pleasure to work with answering all questions, and Gilton went the extra mile to make sure I was happy! :) Russell & Smith is a wonderful dealership, friendly customer service from the finance manager (Dennis) and made me feel right at home! Thank you again I love my car! Chantal More

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Salesman Gilton Hugget I've been searching for 2 months for a car for my daughter for Christmas!! Gilton. Made the transaction so very easy!!! What a great experience!!! I've been searching for 2 months for a car for my daughter for Christmas!! Gilton. Made the transaction so very easy!!! What a great experience!!! More

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Bad business ethics Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up an Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up and we were on the test drive within 10 mins of arriving. Once we got back I asked them to go ahead and appriase our trade while we looked around next door. Got back in and the "negotiations" weer underway. They low-balled me on the trade but I showed them NADA values and we met at a middle ground. Lower than I truly wanted but they gave me a decent discount on the 2016 we came in to look at. Once we agreed on a trade number they asked if we had a deal, and I said yes. They went to work up the hard numbers on paper for me to sign off on the deal and that's where things went downhill. The $2000 discount was all of a sudden less that $500 because of the "adders" the car had. I said this was not the price I agreed to so unless they honor the number they told me on the sales prices, no deal. They literally said "that's what dealers do unless you ask for a drive-out number". So guess what....I drove out! Asked for my keys back and said have a nice night. I wouldn't recommend them to anyone. Update...the owner, Chase Smith, called me this morning after reading my reviews to apologize and make things right. They made me another offer on the vehicle and increased the trade value to make up some of the difference. The issue above should not have happened in the first place but they have tried to rectify the situation. Thank you Chase. More

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Awesome car buying expierence! I have to say this was one of the best car buying experiences I have ever had and I been through three (3) car buying experiences in the last 4 years. I have to say this was one of the best car buying experiences I have ever had and I been through three (3) car buying experiences in the last 4 years. I helped my mom, and two brothers negotiate their car price, from Kia, Ford, and Lexus. First of all Russell and Smith Mazda customer service is top notch and world-class customer service. I emailed five (5) different Mazda dealerships in Houston on Thursday, August 27th and the first to respond was Gilton from Russell and Smith Mazda. I emailed Mr. Gilton back informing him to send me a quote without using their incentives. He then emailed me 15 minutes later with a price well below MSRP which I then replied back to schedule a test drive that same day. Fast forward, I get to the dealership at 4:45PM and there I met with Luis. Luis is the salesperson who I had a test drive with (Gilton and Luis work as a team). I told Mr. Luis that I am cross shopping with Honda, Acura, and Mazda. During the test drive, Mr. Luis educated me on the Mazda brand and then showed me what the 2016 Mazda 6 GT w/tech had to offer. I’m convinced now, I’m ready to buy this car right now! The test drive is over; we go in sit down and talk pricing. Mr. Luis told me this is the best they can do since their quote is way below MSRP and less than any other Mazda dealership (which was true). I tried to haggle a little more off and this is when Mr. Luis brings his manager, Mr. Steve Rodriguez. Mr. Rodriguez and I hit off very well; he was very professional and cared about the product they sold. He and I chatted about Mazda’s history and I’m pretty sure he was shocked I knew Mazda’s history even though this was going to be the first Mazda ever in the family. We then chatted about the price and since we clicked, he took a little off and I then agreed to the price. Basically, the experience was a no haggle experience. The price was excellent and below what others were paying. We are waiting for the finance manager since we are financing through Mazda. My wife and I are called in to the finance office and here we met Edgar. Mr. Edgar goes over the pricing, rate, and extended warranties. Mr. Edgar, was very professional and we chatted a long while about my wife and I jobs. He loves us, and goes out of his way to give us the best service. We are done signing papers and it probably took about 30 minutes. I have to pick up the car the next day because the tint person has already clocked out, no problem. My wife and I get there Friday and there is Mr. Gilton, who is ready to educate us on the vehicle and all the cool tech stuff in the car. During this time, he was very courteous and very well educate about this car. He showed us the ins and outs, which was very high tech! He also gave us a tour of the service department, explained to us how to make service appointments, and introduced us to the service advisors. We are done. I finally get to drive our new car home! Monday comes and checked my emails and I see one (1) email from another dealer (finally) their price was only $1000 off the MSRP, no thanks. The other dealers have not emailed me yet, their lost. More

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Comparatively pleasant experience We were all set to buy a new 2016 CX-5 from a different dealership (Jeff Haas) until they tried to stick one to us with 180 miles on the odometer! Th We were all set to buy a new 2016 CX-5 from a different dealership (Jeff Haas) until they tried to stick one to us with 180 miles on the odometer! Then I called Gilton at Russell & Smith - my second choice. This turned out to be the best choice for our new car. Gilton took us on a test drive which covered all sorts of road conditions which allowed me to experience a full range of the CX-5's capabilities. This may seem a trivial thing, but no other dealerships have ever given me the opportunity to test drive a new car in such a thorough way. Dealing with Gilton and Ravi the sales mgr. was a better experience also, compared to other dealerships. Due to our circumstances, Ravi told Gilton to deliver our new car to our home in Fulshear. Now we were pleasantly surprised that they'd do that. The next morning Gilton and a porter arrived with our new car as promised. He fixed a minor issue and then went over all the operations of the bells and whistles.... Overall, a very good experience. I'd recommend Gilton and Russel & Smith Mazda to anyone. Oh, by the way, the CX-5 is everything other owners have raved about. It's an excellent vehicle in its class. Very fun to drive with precise steering, cornering, and plenty of oomph. It's our first Mazda, and won't be our last. More

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Excellent service and got the car I wanted I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and spacious . Priced nowhere near a luxury , but drives like one Love the car and the dealership at Russel and Smith Mazda gave A+++ service Gilton was just superb and patient with my questions and explained the complexities of the car with ease and simplicity. He even recommended us to get the insurance online, hassle free, and far much cheaper from Geico when he overheard the frustrating conversation we had with our regular insurer. Glad I made my purchase at this dealership. They really value the customer. Was a fervent follower of Toyota for many years but was not satisfied with the newer models and the indifferent salesperson who attended to me at Mike Calvert. Looking forward to a fruitful relationship with Mazda More

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excellent The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. Gilton took the time to explain parts of the manul. made sure I was comfy as well as the kids with me.. He called as well as emailed me to see how things were going wit B.B. ( my car) the icing on the cake was when I had the windows tinted. He bought the vehicle back to my app. Thanks Gilton for the AWESOME sales experience. B.M.Armelin More

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Great Dealership Dealt with Gilton Huggett over the internet before walking into the showroom He was great to work with and the final deal was totally satisfactory. On Dealt with Gilton Huggett over the internet before walking into the showroom He was great to work with and the final deal was totally satisfactory. One drawback to paying cash - you lose all incentives tied to financing. One of my more exceptional car buying experiences. More

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