Gina Book

Thouroughly impressed with the level of service and kindness I was met when I visited, Pete in the service department was awesome! Thank you Pete! kindness I was met when I visited, Pete in the service department was awesome! Thank you Pete! More

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Customer service doesn't get any better. When I noticed the before and after alignment paperwork was missing from the receipt I received and was nowhere to be found. Instead of making me wait When I noticed the before and after alignment paperwork was missing from the receipt I received and was nowhere to be found. Instead of making me wait, she took my email down and sent me on my way. She promptly emailed me the information. I emailed her a question a few days later on a Saturday night, and she replied not even two minutes later. I couldn't imagine a better customer service experience. More

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poor service management When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNT When we bought our car less than a year ago we were told it included free carwashes for a year. I've never had a problem getting the free carwash, UNTIL today, when the manager of the service department was the person I spoke with. He said" normally we only give them out when your car is due for service, but I'll do it this once." Also the service dept. couldn't get a tire pressure light to turn off, that was my first visit, the young gal Gina wo sold us the car got it right. S.D. Sucks More

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Great customer service They have a new car orientation that gives users a review how to use their new car! How awesome is that! No pressure to buy anything, and they even They have a new car orientation that gives users a review how to use their new car! How awesome is that! No pressure to buy anything, and they even provide dinner! More

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Bought a new 2014 civic sedan. The employees had Amazing customer service and were able to get me a decent deal and make the whole experience wonderful. customer service and were able to get me a decent deal and make the whole experience wonderful. More

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I have been servicing my Hondas at Klein for years and like any other time I came into the dealership thinking I just going to get an oil change and be on my way. I ended up leaving with a new car! The sa like any other time I came into the dealership thinking I just going to get an oil change and be on my way. I ended up leaving with a new car! The sales staff I worked with was nothing less than amazing. My sales person was Gina Book and the sales manager Robert. Gina was very knowledgeable and was very helpful explaining all of the new technology in the car. I love my new Accord!!! I will never service or purchase another vehicle from any dealer other than Klein. The staff is GREAT, low pressure and know their stuff! Thanks Klein! More

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I went in and Gina Book assisted me w my purchase. Being a female shopping for a car can really give you a bad experience, but Gina was super nice on top of being proffesional and give me great information a female shopping for a car can really give you a bad experience, but Gina was super nice on top of being proffesional and give me great information about my new civic! The process was smooth, and never felt like she was treating me like I didn't know what I was talking about, which I had run into with quite a few other dealers. I plan on sending my friends and family to see her whenever they're looking for a car! Thanks Gina I love my car and will be back to work with you for any other purchase! More

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