Ginny Polizzi | Page 20

What more can I say. Hamilton Volkswagen has been my go to service dealership since 2007 servicing my Beetles. Hamilton Volkswagen has been my go to service dealership since 2007 servicing my Beetles. More

by LADYJOYBAILEY Verified Customer Verified Customer

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Great dealership. The folkscin the service department are friendly and honest. My past experiences with sales and financing has been very good. My only two knocks are The folkscin the service department are friendly and honest. My past experiences with sales and financing has been very good. My only two knocks are service is expensive and they use to offer snacks in the waiting area, which they no longer offer. More

by mikefineman Verified Customer Verified Customer

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Terrible communication seems like a toxic work place seems like the technicians are guessing about what is wrong with the cars and how to fix them. Dealing with the female service writer is an awful exp seems like the technicians are guessing about what is wrong with the cars and how to fix them. Dealing with the female service writer is an awful experience. I bought my vehicle there but I don't think I'm going to return again for service unless something changes there. I almost felt like I was an inconvenience because I was having an issue with my vehicle. I had to bring my vehicle in for the same problem 3 times. One time I showed for my appointment and there was no one there that could fix my vehicle so I had to make another appointment and come back again. All I needed done was get a key programmed to my vehicle. I made my appointment for 8am and when I came in to get my key done it took 2 hours. More

by nmanela Verified Customer Verified Customer

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Very efficient with all the work that was performed on my vehicle. All repairs were explained and done on time. vehicle. All repairs were explained and done on time. More

by Lenny Sblendorio Verified Customer Verified Customer

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Very efficient. My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car ba My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car back before the end of the night. Thank you for being thorough, my A.C. Is running cool again. More

by Hannah dubbeld Verified Customer Verified Customer

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Service was faster than I thought, The clerk was so kind and feel appreciated. Nice work and feel appreciated. Nice work More

by arturo.rel21 Verified Customer Verified Customer

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Follow us for my appointment was good. My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before wo My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before work was started. There were no surprise charges when I picked up my car. More

by ALECKNA Verified Customer Verified Customer

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I love Hamilton VW. I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K m I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K miles and it runs almost as smoothly as the day I bought it. I can’t complain about any needed servicing at this mileage because clearly it is time. Your professionals are honest and they treat me wonderful. I’m always greeted by name. Ginny deserves special recognition for her customer service. I believe she is an unrecognized gem, and probably under appreciated. She should be training others and be in a management role after all of these years of service. Scott was also very attentive and prioritized all of my issues per my request. Finally, the loaner car has saved me considering the fact that the issue arose when I was expecting out of town family and needed the transportation. Hamilton VW is a model that should be replicated through out your system. More

by Vince Matthews Verified Customer Verified Customer

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Took the car to the dealership to address multiple recalls. Ability to borrow a loaner and courteous staff is always great at this location. However, I had to reschedule because the initial estimate w recalls. Ability to borrow a loaner and courteous staff is always great at this location. However, I had to reschedule because the initial estimate was 3 days. On the day of drop-off, the estimate changed to same day pick-up, followed by an another call that it will take a week. Even after leaving the car at the dealership for a week, the myVW app continues to say ‘Repair needed - Over-the-air-update to version 3.2.12 - issue date 12/24/2023’. Also, after the repair, second stopped working. More

by NJ ID4 2022 Verified Customer Verified Customer

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Friendly service personnel, good facility, appointments available and customer-focused. Will come back for future needs. available and customer-focused. Will come back for future needs. More

by HandyGuy3 Verified Customer Verified Customer

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