Gino Massaro

Everyone is so nice and there to help! No one tries to push you to buy anything you don’t want! We came in with a trade and we left with 2 new vehicles and everything was easy! We highly r No one tries to push you to buy anything you don’t want! We came in with a trade and we left with 2 new vehicles and everything was easy! We highly recommend this dealership! More

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Magic Jim and Gino are the best. Best car experience ever !!!I would recomend thw em Best car experience ever !!!I would recomend thw em More

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Magic and crew are always great. This is the second vehicle I bought from them and will continue to do business with them in the future. This is the second vehicle I bought from them and will continue to do business with them in the future. More

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Chronicles of a Not-So-Secret Shopper, Aliases Included July 3, 2023: We arrived at 8PM--one hour before closing and had Anthony Johnson (aka "Zorro") immediately extend warmth, professionalis Included July 3, 2023: We arrived at 8PM--one hour before closing and had Anthony Johnson (aka "Zorro") immediately extend warmth, professionalism, and FOCUS even at such a late hour. He didn't appear tired, and he didn't treat us with kid gloves. He was engaged, listened, and guided us to THE CAR! Background: My husband and I came from another dealership accompanied by hours without progress, but we headed to Jim Marsh right after and lucked upon a recent delivery of Tellurides with one fitting my wants almost spot-on. Our experience was like night and day from the previous dealership we left from. Neither Zorro or the staff rushed us through, but we already knew what we wanted (through previous research/test drives/other dealerships) and got straight to numbers. The Aside: Be prepared as potential purchasers, because we all have a role to play in transacting business. Know your credit standing, determine your budget, your minimum and high limits on your down payment, and what you want your monthly to be. Then STICK TO YOUR PARAMETERS. The Four Square (aka "The Worksheet") Usually designed as the (aka "Adversarial") part of dealings between customer and salesperson/s in negotiations. OURS wasn't adversarial. Trade-in? Nope. Down payment? A decent one in our book and acceptable in theirs. Monthly? Yeah, low please. The Out-the-Door Cost but Without Telling You: So, Chris (aka "Chris") and Zorro helped guide us towards numbers not dissimilar to our own. Realistic numbers were discussed and agreed upon in about 20 minutes. When I say "realistic," you're not going to a local casino with expectations to win big. The House has to have some edge or else they wouldn't be in business. Same with dealerships. The Telluride is a hot ticket item. The one Telluride I wanted was as close to everything that I wanted in one. So, as a customer, know what you want versus what you need and find a happy compromise. We could not pass this Telluride up, because we knew it would be gone the next morning. "Realistic" means getting what you want and the dealership making a desired profit, too. You have to know what's fair for you as a buyer to give up to the dealership in profit for what you want or we'd all go for just one trim level. For us, Zorro was essential in honing the numbers down to an acceptable range without us feeling locked-in and frustrated. Chris, who took our numbers to the back office, facilitated the in-between with savvy and know-how...with less theatrics than the previous dealership we were HOURS at. And as customers, you don't want an Oscar winning performance from Sales. Chris isn't an actor. He's just doing his job, and that's why he is aka "Chris". It's give and take, but within this economy, the House still has the edge when it comes to the Tellurides. Word: From his back office with superhero hearing, Sales Manager, Sal Sakr (NOT to be mistaken as aka "Sucker"), PROBABLY AWESTRUCK BY MY BEAUTY AND TEMPERAMENT, shouted an interest rate that further undercut our initial, pre-qualifying, third-party loan to a desirable degree. So, House wins again. We got to take home MY Telluride with the promise of me returning with the rest of our discussed down payment after the July 4th holiday. I'm an OG gal; my word and a good handshake is what I stand by. Jim Marsh Kia is the same. The rest was just paperwork, cleaning the vehicle for us, and discussing warranties with a well-polished, knowledgeable, clean-cut Gino in Finance. Young kid but has done sales, been a mechanic, now a new Daddy, and can rock a pink dress shirt with confidence! Last Words of Advice: Market Adjustment IS ALWAYS NEGOTIABLE. The wool won't be pulled over your eyes at Jim Marsh, because the "market adjustment" (complete with double take) is there on the car sticker. After you pick your jaw up from the floor, be assured it can only go down--not up. More

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Excellent service, extremely professional. Definitely made the purchase experience more enjoyable. Will recommend to friends. Definitely made the purchase experience more enjoyable. Will recommend to friends. More

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This was one of the fastest and easiest places to purchase a vehicle. I will be purchasing all of my vehicles at Jim Marsh dealerships! purchase a vehicle. I will be purchasing all of my vehicles at Jim Marsh dealerships! More

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Cash was great helping me out. It was very patient explaining my car to me when it’s time for me to purchase another car, I definitely will purchase it from him. You should be luck It was very patient explaining my car to me when it’s time for me to purchase another car, I definitely will purchase it from him. You should be lucky to have him. More

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A really big help. Wonderfully explained everything and made buying a car a great experience. Wonderfully explained everything and made buying a car a great experience. More

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Magic was great and so was his magic! We did not feel hassled. Everyone was friendly and service was great. Answer all my questions and I had a lot! We did not feel hassled. Everyone was friendly and service was great. Answer all my questions and I had a lot! More

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Excelente servicio, y muy agradable experiencia conocer a Jesse M, gracias ,feliz con mi nuevo carro 100% recomendable. Jesse M, gracias ,feliz con mi nuevo carro 100% recomendable. More

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