Giovanni Paone

Very Disappointing Service Department Experience I had a very disappointing experience with the service department at Boston Motorsports. I expected professional service, clear communication, and attentio a very disappointing experience with the service department at Boston Motorsports. I expected professional service, clear communication, and attention to detail, but my experience fell short of those expectations. When you bring your vehicle to a dealership for service, you expect the problem to be properly diagnosed, repairs to be clearly explained, and your concerns to be taken seriously. Unfortunately, I left feeling dissatisfied and questioning the quality of the service I received. Customer service, transparency, and accountability are essential when dealing with vehicle repairs. I believe Boston Motorsports needs to do a better job communicating with customers and ensuring their concerns are fully addressed. Based on my experience, I would think twice before returning to this service department. I hope management takes customer feedback seriously and makes meaningful improvements. More

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I recently brought my Alfa Romeo Giulia to Boston Motorsports Alfa Romeo in Brighton for scheduled maintenance, and the experience was outstanding from start to finish. My service advisor, Giovann Motorsports Alfa Romeo in Brighton for scheduled maintenance, and the experience was outstanding from start to finish. My service advisor, Giovanni, was exceptional throughout the entire process. From check-in to pickup, he was professional, knowledgeable, and genuinely invested in making sure I had a great experience. He took the time to thoroughly answer all of my questions about the maintenance and long-term care of my vehicle, kept me informed every step of the way, and made the entire visit seamless and stress-free. His communication, attention to detail, and commitment to customer service truly set him apart. I would also like to recognize Seth Wonkka, Service Manager, for his leadership and dedication to delivering a high level of customer satisfaction. It's clear that he has built a service team that takes pride in its work and is committed to providing an exceptional ownership experience. The maintenance was completed efficiently and professionally, and my Giulia was returned in excellent condition. I especially appreciated that the team washed the vehicle before pickup. It was a thoughtful touch that demonstrated their commitment to customer care and left my car looking fantastic when I drove away. Experiences like this are why I continue to trust Boston Motorsports Alfa Romeo in Brighton with my vehicle. Giovanni's professionalism, expertise, and customer-first approach made this one of the best service experiences I've had at any dealership. I highly recommend Giovanni and the entire team at Boston Motorsports Alfa Romeo in Brighton to anyone looking for top-tier service and a dealership that truly values its customers. Rating: ⭐⭐⭐⭐⭐ (5/5 Stars) More

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My experience with the service department was excellent, Giovani was great as always and car runs excellent. Giovani was great as always and car runs excellent. More

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Service advisor Corryn was extremely helpful and knowledgeable .she performed beyond the call of duty! knowledgeable .she performed beyond the call of duty! More

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First , I am coming from NH so the ride to this dealership was a long one and a lot of traffic . When I arrived they didn’t have me on their schedule but I received a VM to come on this date and ti dealership was a long one and a lot of traffic . When I arrived they didn’t have me on their schedule but I received a VM to come on this date and time which I confirmed . The wait time was about an hour which was fine but on my way home ti NH my front hood learning sign kept coming on , so I had to pull over and close my hood . I was not happy about that , they should have checked that … will probably need to go back only because that is the only dealership for Alphas around More

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Giovanni is a terrific service manager. He is responsive and always try to accommodate your needs He is responsive and always try to accommodate your needs More

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Boston Motor Sports does a good job with customer relations. Help with the car functions,explaining repairs, and delivering a clean car is normal practice. relations. Help with the car functions,explaining repairs, and delivering a clean car is normal practice. More

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Excellent service on my Stelvio and Giovanni from the Service Dept was knowledgeable and great to work with. Service Dept was knowledgeable and great to work with. More

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Service team is excellent. Very responsive and does a fantastic job communicating. The tech, Brendan, is incredibly knowledgeable and makes things easy to understand. Very responsive and does a fantastic job communicating. The tech, Brendan, is incredibly knowledgeable and makes things easy to understand. More

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Another pleasant service experience at Boston Motorsports for my Alfa Giulia. Went in for a 4 wheel alignment. My car was taken on time and the service was performed promptly, as usual. This level of sat for my Alfa Giulia. Went in for a 4 wheel alignment. My car was taken on time and the service was performed promptly, as usual. This level of satisfaction is what I have always experienced at Boston Motorsports. Giovanni, Seth and the whole crew are always a pleasure to work with/see when I am there for any reason. The best! As always, I left with a car that was spotless. it was not when I drove in. More

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